EcoShield Pest Control

These guys were servicing another home in our neighborhood when they offered to provide us service. The first time was $ 49 and every two months, $ 85. We decided to start service. We continue to have issues with bugs and spiders. We called and let them know so they came back. Even with that service, there was still a big bug problem. We decided to cancel, but at this time were told that we would have to pay the cancelation fee!!! So, we’re sticking it out. Last week, we received a bill for service. We were home during the holidays and not once did these people come out! Our back gate is locked so we know they did not enter our yard or home. I called and left messages and also emailed them with no response. Finally, today, we were able to reach them. They are coming back out. Not sure what good it will do. This company is ineffective. Don’t waste your money. Don’t even bother. You will get stuck in an expensive contract like we did. Next time, we will do our research. I hope this helps.

They changed their business location so I’m writing it on this location to get the word out.
I scheduled Ecoshield to come out in August 2014. We were in a new house and had the bug issues that come along with them. They were late, and I texted and called the man that I had spoken to about the service with no response, and the main office could only have someone local return my call and it never was returned. Finally four hours later they showed up (I had already left), and my husband let them perform the service. After a few months of canceling appointments because they kept scheduling them during the week when we were not there, we finally got on a decent schedule. A couple of times they came we weren’t there, no biggie, but in May 2015 I got up and was waiting for them to arrive at 8:30 (the scheduled appointment time). Nobody showed, but it was between 8:30 and 10:30, so I just kept waiting. I got an email at 9:57 that they had been there to treat, the dogs were in the backyard so they just treated the front and took off. No one rang the doorbell, and I am not even sure they showed up at my house (they had been there before and know there are dogs in the backyard, who’s to say they just didn’t show up and mark it as treated).
We called and tried to get someone out that day, the bugs were bad and we had really been needing this treatment. We were told no one could come until Tuesday. We work during the week so this wouldn’t have been possible. We requested the service be canceled, and they said there would be a cancelation fee because there was a contract. Neither of us had ever signed any kind of contract! We left it as it was for the time being.
I called back in July (we’re under «contract,» right?) and had them come out. When I called they said, since you are returning, we will cancel the cancelation fee on your account. They came and performed the service (excellent service by the way), and I paid them with a check and they left.
I called back in August to cancel (this would’ve been one year so the «contract» should be up), and the representative assured me it was canceled and there was not a balance on the account. He also at that time could not find a copy of the «contract» that I signed. I received a call later in August, there was a man at my house to do the service, and I informed him I had canceled service. At that time I called the main office again and I was told that there was a balance on my account. I told them I paid in July and no service had been done in May so they were incorrect, and I just continued to go around and around with them.
I turned them into the BBB, and they told me and the BBB that they had politely released me from contract twice, once when I called in May (not true) and once when I called in August since scheduling service in July started me on a new contract (I was not told this when I called, I was told they were removing the cancelation fee). They said it was against their policy to treat when no one is home and there is dogs in the backyard, and that they did not illegally coerce me into staying with a «contract.»
The guys that have actually come to my house and actually performed the service have been great. Their representatives, billing practices, and contracts obviously need a lot of work. They lie and cheat and scheme to make you believe you’re in a contract so they can come up with ridiculous fees.
I will keep watching and when this post is deleted I will add it back on.

The young man, Ashton, came to due 2^nd treatment. He was extremely professional, polite and took the time to spray entire house. He was patient with undetstanding my dog in the backyard. He even answered my questions with a yes ma’ma or no ma’am. I. have used a bug company for the last 25 yrs at old house in Sugar Land. I am glad I took the chance when I moved to new home Richmond.

Horrible and not effective. We have a built in system to have the chemicals sprayed into our walls vs. having to spray inside the home. I brought this up to EcoShield and they mentioned that it’s more effective to spray inside the home esp. w/​roaches etc. We have a toddler and they mentioned that the chemicals were child/​infant friendly.
Our home is new and had some issues with bugs coming into the home given the construction in the immediate area, but continue to see issues with roaches, spiders, and other small insects after 2 – 3 treatments. We’ve been re-​serviced a couple times as well. Separately, when I mentioned that i have a toddler, the technician who came to spray the house mentioned that it may not be good to spray the toddler’s room as we will need to wait until the chemical dries for it to be safe.
I cancelled the service and have switched to Home Team Pest Defense and have not seen any live or dead bugs/​roaches/​etc. EcoShield Pest control is not baby friendly and certainly not effective for protecting your home.
Separately, I had to pay the early termination fee of $ 200.

I live in a new home in The Woodlands and apparently had a 2 year contract (just moving in and signing a document at the door to get a service in place is a lesson learned … but they seemed to know what they were doing). After seeing no results after 6 months and a rushed service visit I decided to discontinue the use of EcoShield. After some discussion they agreed to let me out of this contract at 1 year. It was me that proposed this knowing they would perform 2 more treatments which were not effective. This is me being fair. After 3 months went by I contacted them and reminded them they were to provide two more treatments, they were a month late. They admitted they thought the contract was closed and agreed to come by for one final treatment. They did, but now «after they had quietly went away» have been sending me notices to treat the home after 3 more months of nothing (they were contracted for every 2 months) and now stating I have a 2 year contract to complete, THIS after sending an email agreeing to the one year contract, no strings attached after the one year (unwritten but clear to all but EcoShield). I have spoken to the office and they are unprofessional, unaware and non-​responsive to settle this in ‘writing’ again. «They want to talk». Regardless I have an email from EcoShield that can stand up against any claim from them, but they are relentless for this one contract … business must be bad, I know I am not the only one that got out or wants out of business with EcoShield.
So I do not recommend Ecoshield for not only their performance shortfall, but for their lack of professionalism. I do have a new service provider and after one treatment I am seeing significant results, i.e. bugs are scrambling, carcasses of dead bugs and less webs and wasp nest on the exterior.

Just had one of this company’s door to door sales people (named Solomon) come by and when I told him the cost was too high he proceeded to insult me by telling me I only go for «the cheap stuff» and that «I couldn’t cut it.» I’ve never been treated so rudely. I don’t recommend doing business with a company that employs people that would treat a potential customer like that.

Received a random unauthorized charge through my debit card from EcoShield & after being transferred & then placed on hold I finally was told that the charge was as a result of unpaid taxes that were not charged in September 2014, over a year ago?! She also said she would refund the charge since it was an error on their end & then hung up on me when I asked her questions regarding the new FDA regulations a tech informed me of in September which will prevent them from being able to spray treat the baseboards & they will only be placing baits at entry points from the outside of the house. Still no call back from anyone & have left messages. Very disappointed that this is the way they conduct business as I have referred several family members & neighbors

Excellent customer service Johnny is MY BUG GUY! Never a problem to get them out to service me…

Awesome experience with this company! Cody initially set up our plan and Joshua Elder came out and did the service. We had some scheduling issues and they were both very understanding and willing to accommodate our needs! Josh was very informative and got the service done quickly and efficiently!

Joshua Elder came to my house and did an excellent job. He went over in detail the services provided today. Thank you Joshua, I highly recommend eco shield pest control!