Eclipse

I have been a resident at Eclipse for a little over two months. Courtnie is AMAZING! I moved here from Chicago and was undecided about where I wanted to live but Courtnie was extremely informative and helped ease my nervousness which is one of the reasons I decided to go with Eclipse. Having said that, I had one challenge my first month here but Steph and Lauren in management took care of the issue for me. The entire office staff is outstanding and definitely seeks to please!
Grounds– I’m used to a certain standard of living. The grounds here are well kept. I feel safe and secure. The amenities are great as well. If there was a restaurant in site, you would have everything you need at your fingertips!
Neighborhood– I love the neighborhood. It’s somewhat upscale, in my opinion and the plus is… I feel safe taking a walk.
Maintenance– I ABSOLUTELY love the maintenance staff! They’re all extremely kind and resolve any issues that you may encounter in a timely manner.
Overall, Eclipse is a great place to live. Every apartment complex comes with certain issues but the staff makes sure that any problem presented is resolved timely. They have on site workout classes and often have poolside events for the residents. I would definitely recommend anyone looking for an apartment to stop by and chat with the office staff. Lastly, what you see in the model apartment is what you’ll get when you move into your unit.

This looks like a nice property but the leasing office is terrible with follow up. I submitted an application last week and it still has not been processed though I am scheduled to move in a week. My calls continuously are not answered by the leasing office and then are forwarded to a call center that can only send an email to the leasing office for contact which they have not been doing. I have already been charged for the application fee and admistrative fee despite my application not having been processed. If this is how they treat someone who hasn’t yet moved in then I would hate to see how I am treated as a resident. At this point I have decided to cut my losses on the app and admin fee and move somewhere else. My suggestion is to find a different apartment complex before you lose your money on application and administrative fees for an application that doesn’t get processed.

Have been living here for the past year and can say it has been a pleasant experience so far besides a few inconveniences but what apartment complex doesn’t have those. The leasing office is by far one of the best experiences here as they will do their best to take care of you. If you have any problem go see Courtnie. She has been a HUGE help during my stay. Pretty much any problem or issue I had she took care of. Definitely deserves some recognition, especially while she has a child on the way! Thank you Eclipse and the team for making the last year here a good and homey one.

This place is a NIGHTMARE.
If you love your SANITY, live someplace else.
The walls and floors are paper thin. You could hear EVERYTHING. You hear every step the neighbor above you makes. You hear when your next door neighbor is having sex.
Don’t let’s get started with the management. They don’t respond to emails and they hardly answer the phones, although they’re sitting right there. The assistant manager (Lauren) is the worst. She doesn’t know anything about anything. She doesn’t respond to emails, etc.
Maria is as dumb as they get. All she knows to do is follow the manager around.
Courtney is probably the only one that knows anything.
The blinds to the sliding doors are broken and they said they can’t replace it because they don’t have any in stock. So I have to paste the blades of the blind to the main attachment at the top.
When you’re visiting the apartments, they show you the best apartment, but when you actually move in, it’s a totally different story. When we moved in our apartment was nasty. The faucets had a ton of grime and the master bath was dirty with mold and mildew.
The bath still has some dirt that bleaching several times can’t take out. The wood floors have a bunch of paint on them. The 2^nd bedroom carpet has some red stuff on it and they promised to shampoo it but it’s almost a year and nothing.
The pool and gym is always dirty, dusty, pet hair all over the floor and machines. The blades for the fans in the gym are thick with dust.
The clientele in this complex is really interesting, there’s always a public fight or lots of theft. Walking from your car to your apartment at nights is scary. Just the other day a guy got robbed of all of his possessions in the parking garage. Christmas morning there was a lot of blood all over the walls and floors of the 2^nd floor and the sidewalk. Seems there was a huge disturbance involving several persons.
We might leave before our lease is expired.

I recently moved to this property and am very happy with my move! The staff has been extremely helpful and courtnie went above and beyond to make sure our move in was stress free!

I’ve been here a full 12 months and don’t want to go. This has been the best place I’ve leased at so far in Houston. The management team is outstanding and maintenance is very responsive. The amenities are super especially the pool. They have 100 MBps fiber Internet included with each unit. I will miss this place.

This place is just absolutely ridicules. Leasing office never (literally never) picks up the phone. It always goes to their central answering service and all they can do is leave a message for the local staff to call back, and that never happens btw. This place was never the cleanest (dog feces all over the place) or the safest complex (got attacked in the parking lot and they had no cctv in that corner) in this area but it was still bearable because the leasing office was awesome, specially Rabi and his team, but ever since monogram bought the site that’s gone down the toilet as well.