Don McGill Toyota

I am absolutely pleased with my car right now. It was in an accident and they fixed my little Toyota up and back to the way it used to be. I am a happy camper. They really showed they cared about my car and took their time. Thank you Don McGill. I am extremely happy with my car. I am very excited to drive it back home finally.

I’m a 9 year customer of Don Mcgill service department and it is with disappointment I write this review. I had my 4runner serviced on ¹⁄₂₉ for oil change and tire rotation arriving at 6:30pm. Service took 2 hours to complete. (note: This is not an isolated incident as the past 6 months is has been taking 1 ½ to 2 hours to complete an oil change at this location.) When I picked up my car it was dark outside. The next afternoon I went to was my vehicle that I noticed the heavily soiled floor mats with grease and impressions of tennis shoes on the drivers side along with some grease stains on the leather seats. And when washing the car I noticed a missing hubcap wheel cap. I was quite upset with the lack of care or consideration taken with my vehicle when servicing so I called the dealership asking to speak with a manager. No manager was on duty and I was given to Elliott. He apologized and explained he was addressing many problems that occurred on that day. he would order a replacement cap and clean my car mats if I could drop off for 2 – 3 hours. The following Tuesday the manager Chad called to apologize and said he would personally handle. Fast forward 2 weeks I called yesterday ²⁄₁₅ having not heard anything about the part being in. Neither Chad nor Elliott were available, so I left a VM for Chad. I rec’d no return phone call. Today I rec’d a call from Elliott saying the replacement part was in. Did they forget to call or does it really take 2 weeks to get in a small hub cap cover? I will never know, but I do know that Don Mcgill has lost my business. Between the lack of care when servicing a vehicle and lack of follow up from all including the manager, I no longer feel this is the best place to take my vehicle.

Not to beat up on these guys, but I had to write about this. The other day my gfriend brought her SUV in for an oil change. In typical fashion she received a status check list on the SUV (e.g., tire pressure, battery life, etc). One of the comments was that a screw was lose on the skid plate and it needed to be checked — in short, schedule another appointment. Are they serious? Fixing it amounted to grabbing a ratchet and giving it three twists. So the service tech went to the problem of writing down the problem, but couldn’t spend 1 minute to fix it. Get on the ball guys. You can’t nickle and dime customers for everything.

Bought a «Certified» 2012 Tundra Limited on 2.3.16. Love the truck but some areas need improvement. It was late and I overlooked the fact that there was no antenna on the truck (my fault). Truck came with a severely corroded battery (certified), bad tires (they are replacing with a «we owe». Other than that, love the truck.
Lots of needless back and forth with a lazy sales manager that wouldn’t bother taking the time to introduce himself. No follow up after the sale. Fairly poor customer service. I appreciate this though. Knowing up front is good, this way I don’t waste my time going back after the tires are put on.

So after 3 weeks from my initial attempt to service the recall on my truck, I had a good conversation with the service manager, he made a few calls and with the help of Ricky my truck is being serviced as I type this.

Writing a review for services done for my Toyota. I’ve moved to Texas for the first time and didn’t know that a car inspection is done each year. The service professional explained to me about obtaining a «greeny» before I could transfer my registration to a Texas one. Very professional and friendly staff in the service center. And they have a low price in oil change!
This place is clean and had a large waiting area while your service is done with your car. You can make an appointment but it’s really not necessary. They have coupons as well so make sure you print one or show them on your phone!
Wish they had a dealership like this one in Dallas… We moved to Dallas a year and a half ago and I just can’t find a place like this! I wish the dealership in Dallas sees what a great service team they have here! Can’t say enough good things. Of course not sure how the sales ppl are in selling cars though.

The worst service department ever. Will not return calls. They have someone by the name of Monica who needs to loose some attitude. She says she will give your message to the service advisor, highly doubt that. Bad experience even before going in.

Thanks for hanging up on me bitch who answers phones… And not helping me after me being put on hold for 25 minutes

Great experience at the bodyshop. The estimator Chrystal was great to work with and kept me very informed through the repairs. But the enterprise located in the bodyshop was terrible. The manager Aaron was rude and not helpful at all. Enterprise gave me the run around about a reservation number to get into the rental car. He stated that he couldn’t look up my reservation when other people at enterprise have done it in the past. I asked for the manager and he told me he was the manager. Laziest manager I’ve ever experienced. I rated 3 stars because I had to deal with awful enterprise to get the awesome Don McGill quality. I love don mcgill and their work but maybe I should get the rental elsewhere before I drop my car off??? Enterprise needs to step up their game.

I thought that going to buy/​lease a vehicle would be a long, drawn out process that I would be miserable sitting through. Nam did an awesome job of explaining every option to me and made the process enjoyable and I left happy! I don’t think it would’ve been as good of an experience without the help of Nam.

Called a few times before I came to get an estimate on body work. I was left on hold both times for over 4 minutes because the receptionist didn’t have the ability to schedule an appointment. So I decided to just go up there… WORSE! Receptionist checked me in & I sat for well over ½ an hour before I was acknowledged again. Definitely won’t be getting the work done here! Thanks for the lesson Don McGill.

wow, this place has some interesting reviews. as we all know, you have to read all the good and the bad. a reasonable person understands the truth is in the middle.
spent a few hours today getting a RAV4. wanted a simple and basic vehicle. no special upgrades and features. and i met MARCUS… he made my day. he asked me what i wanted. and then he told me what they had. he asked a few more clarifying questions. and we had a couple of contenders. i picked one. i asked him to drive it for me. i like to focus on the ride. the noise. and the feel of the car. all was good. he even did a couple of break tests for me. i hate doing them! thx MARCUS!
lets talk about MARCUS. very professional. very friendly. listens. asks clarifying questions. what more can you want from a salesperson? wait… NOT PUSHY. never encountered a salesperson like MARCUS. i have bought a benz, audi, ford and vw. MARCUS wins in my book of salespersons!
call him. ask for him. i bet he suprises you (ok, maybe not, i just told you about him)
thx MARCUS!

Wish I could give no stars. Can’t call these guys weasels because that would be an offense to actual weasels everywhere who also look down on the people employed by this stealership in disdain. Purchased a vehicle here earlier this year when I didn’t know any better and it was by far the worst buying experience of my life. Lied to and insulted at every turn. If I had had better credit at the time, I would have gone to Carmax or a crooked «no credit needed» roadside used car dealer and probably been treated better – at least gotten a fake smile while I was being ripped off. Without going into specifics of what might end up being a legal proceeding against this dealership, I will state that they will say and do anything to make you sign their documents, but never honor their promises. And if you show any signs of having credit issues or wanting to ask actual questions or get promises in writing before making a deal, expect staff to be outright insulting – from the little punk sales guys who can’t dress themselves properly to the financial guy who can’t keep all his lies straight and treats you like the offal he himself is.
In a nutshell, go somewhere else. No car or truck is worth the hassles these guys will put you through and I would never ever ever ever ever trust my vehicle to their service guys.
Run while you can.
P. S. It amuses me that most of the positive reviews for these goons come from Elite Unilocalers… are you people being paid for your reviews or are you all just friends with the clowns who work here?

A smooth car-​buying experience is what I had thanks to an awesome sales woman. If you want a sales person who is going to get you into the vehicle you want, ask for Elissa. She’s knowledgeable, personable, and passionate about the work she does. Give her a buzz. She’ll get you the deal you want.
Aside from her assistance, the folks at this dealership were just plain nice. I had a very smooth car-​buying experience. I highly recommend this dealership.

This is ridiculous, I spoke with a guy name Erick. I was told that there will be charge for the check up if I didn’t fix my car at their dealer.
I did have the repair done at their dealer.
I picked my truck after having them replace (8−19−15)
pulley Assy, cran
Seal type T oil
Belt b-​ribbed
With a labor cost of $ 575! «Which is a really a high price»
On top of that they still charge me $ 115 for check out !!!
I tried to called back to the same guy that I had spoke with «Erick» but not luck!
I was going to have more work done in my truck at this location but after this I WILL NoT RECOMMEND it to anyone !!
I will like to have at least my $ 115 back !!!
RESPOND TO THIS PERSON WHO REPLIED MY REVIEW!
You are hilarious!
You can’t find my information in your «system»
By the way the number you provide !
Make sure someone picked if the phone !!
I called more then 30 times none pick up the phone !!
You guys are horrific in customer services, quality and everything else you can named it!

After getting into a car accident I Dropped off my Rav4 here because it’s close to my job and my house. I came to the body shop and met with Mr Brian. Let me tell you, If you need to get your car fixed, ask for Brian Finger!
He was very good getting updates on my car. Every email and phone call always responded and He was very professional and very thorough on all repairs that were done. :)

When my battery corroded this weekend out of the blue, the mechanic told us that the battery installed was not powerful enough for the car.
He was very surprised to learn that the battery used was the dealership installed battery that I drove my RAV4 off the lot with 2 years ago.
I was also pretty surprised to learn that this dealership gave me a weaker battery than what my vehicle needed on a brand new car.
We actually skipped this place when we bought my wife’s Camry last year. We went trough Costco’s auto plan and used the dealer that was affiliated with them.
We got that car under invoice price with no hassle at all. So I’d recommend using a Costco affiliated Toyota dealer over this one.
Update: Mike, I just called but you were out. I am just leaving the dealership after getting my complimentary service. They said there’s no recourse for me. If I had towed my car in on Monday morning (the battery died on Sunday evening), then they would stand behind the three year warranty. Towing my car in would cost me just as much as replacing the battery and I’d lose pay for missing the time at work. So, that’s kind of an a-​hole response from the customer service guy or bad dealership policy. What’s your email? I can send an image of the corroded battery. I shouldn’t have to replace the battery after under 2 years of ownership.

My first visit went well, so I thought to do the service again with them again. Well, waited 2 Hours for my car. Change oil and state inspection. I was very patient and understand they have a lot of customers at that time. I asked them use to my synthetic oil. Was surprised on what they have charged. it seems that the particular person I spoken to, did not put down a note that I asked them to use the oil that I had brought. Mike reached out to me and offered a great deal.
–1 star for the 2 hour wait and with the miscommunication 4 stars for customer service and satisfaction.

This is our third time and Don McGill. We were assisted by Emil Schunior. I would like to add that I am very impressed with the service Emil provided. His tentativeness, attention to detail, customer service, and prompt call backs were not expected but greatly appreciated. He really went out of his way to insure our satisfaction. Thank you very much!

I’ve missed these folks and I had been coming there for the past 8 years until I sold my Toyota vehicles this past Winter. I dropped by their dealership to say hello and to buy a part for my relatives’ car. I am going to rate them on the service center and the collision services. I haven’t purchased a vehicle from them, so I can’t really comment on that. I love that their dealership is spacious, clean and they have a car rental counter at their dealership.
On the service level, I commend them on the services and knowledge for the repair of my cars in the past. My service advisor was Antonio Novoa. He always returned my calls, was very efficient and kept me in the loop of my repairs. I had an established relationship with their repair center. When I received car repair services from them, and I was getting quotes for the same repairs, they would price match the services and gave me a free car wash and/​or 10% off.
I had a few collisions in the past with my Toyota Vehicles and I worked with the Collision General Manager, Michael Schwenn. They have always been good to me and when they fixed their vehicles, they use 100% Toyota parts when they can. And I also know they guarantee their work. I am not sure why there negative reviews on this dealership. Keep in mind that dealerships are always going to be a lot higher in costs to repair vehicles than aftermarket shops and auto repair shops. However, I do know that once you have an established relationship with a certain repair facility or dealership, you always get better service and/​or they may match your price for certain repairs if you ask for it.