Discount Tire Store – Houston, TX

I came here the Monday before Thanksgiving because I had a screw in my tire. Patrick greeted me when I went inside. He looked at the tire and the screw was in the sidewall and the tire couldn’t be fixed. It was definitely time for new tires anyway, so I got all 4. The store was very busy, there were 15 cars ahead of me! Patrick kept me updated and would apologize for it taking as long as it did. The next morning I had an air leak in one of my tires, so I took it back again. Patrick was there again, and put me ahead of other cars since I had been there so long the day before. He got whatever was wrong taken care of and had me out the door in no time. I felt respected and not like they were trying to cheat me, like at some other stores. I will definitely be back next time I need help with tires!

Bought Michelin tires that had a 5 year 90,000 warranty and they had to be replaced after only 40,000 miles. After a call to Michelin they replaced the tires in full. I’ve always had great service at this location and the back their products. This is why I’ll never go anywhere else.

Great Service! I walked in and they automatically took care of me. I asked if they did oil changes and they said no, but they gave me a coupon for a place that does them for a discount. I am very pleased with their service!

Had a slow leak in a tire, they said it was a small hole to close to the sidewalk for repair. They said I needed a new tire. I went to a different discount tire and they repaired the tire at no cost. This location either tried to take me for a tire or don’t know what they’re doing.
Wasted a trip and an hour of my Saturday waiting, almost wasted $ 250 on top of it. Terrible. This store owes me money for my time, imo.

Had my tires balanced incorrectly twice in the last month. After taking them to the alignment shop they recommend, it was determined they were very unbalanced. It was obvious that the balancing done at the Discount Tire was faulty. Left word with Ryan, a salesman, and he suggested they would recalibrate their equipment. I hope this is done, because I will find another store to use. Never been a problem in the past and I hope they make the necessary corrections. Too much money to spend on tires that are ruined because of their faulty equipment or poor employee performance.

Was in desperate need of a tire as the tread on one of mine had completely diminished. Came here in the morning 5 minutes before it opened and there was already a small line forming outside! Once the doors opened, the guys were quick to assist behind the counter and let everyone know they’ll get to them as soon as they can.
They checked my tires and offered their advice on which tires needed to be switched out and the condition of the others. They provided different options and prices of tires, not being pushy at all towards a more expensive brand. Once they took my money, it only took 30 minutes until I got out the door. Start to finish, I was there 45 minutes, max. I’d probably come back here when I need new tires!

11÷22÷14 Well once again the service here was top notch where value can’t be beat. The line up for my recent experience Gilbert was great with answering my questions and helping to focus in on the exact tires I wanted. Turns out he had the same on his truck so indeed it made me feel they were the right fit for me. Then Sebastian was great at actually doing the work of replacing my 4 tires and then I was handed off to Jose who make sure I left happy. Combined these 3 did exactly as I asked for to troubleshoot (which first included rebuilding the stems on the TPMS tire valves and I was told this was standard when fitting new tires so okay nothing spectacular here but when my TPMS sensor light still came on we tackled the spare by replacing it with one of my old tires (it was 8 years old so they recommended we swap) rebuilding the stem and re-​installing the spare under the car). I was in and out in about 1 hour but felt it was well worth it given that the potential cost for replacement of replacing all 4 TPMS sensor would have cost $ 360 I certainly left a happy camper. Great job chaps!!!

Wow. I’m watching them work on my car right now. There are 3 guys hustling and doing a great job. The front desk experience was pleasant. Just be aware of a little upselling but nothing high pressure.

Very poor service! Made an appointment 3 days out. Called the day of. When I arrived no tire. The representative was condescending, unhelpful and unconcerned. Go elsewhere!

Love this location to death! Great staff and great service!!! Unlike some other locations who don’t really care much, this one really cares and will be very detailed with your tires if there’s any issues. They were very nice to a 103 year old customer. Every time when I visit them, they are always busy. If you live in the Spring Branch area and need any tire work, let these folks help you! You wouldn’t be disappointed!

Very good crew here, great attitudes and always there to offer advice on the best choice for your vehicle. They also took the extra time to mount the tires on my car as the wheels were powder coated black and they did not want to scratch them.
I will be going to this location for tires for all my vehicles.

I called in advance to confirm they had my tire in stock. They didn’t, but Aaron made multiple calls to me as he found a suitable set for my ’93 Miata.
He called once the tires came in a few days later and I booked an appt for Saturday morning. I arrived and was assisted when I entered the store and home within the hour.
During my brief wait, I heard several other customers thanking the staff for their assistance, which is really what prompted me to write today. It sounds like my great experience there is the standard.
I do advise calling ahead to pre-​order if at all possible to minimize waiting and unfruitful trips. By calling it saved me from making the drive for nothing last weekend. Aaron’s determination to find the tires I needed saved me the hassle and let me just drive in for the service I needed.

They are so awesome here! Very professional! Best customer service! I really haven’t received a real great service for awhile. You know when you need help and people are being real helpful can make your day?! Love it here! Mario and kevin are very awesome!

Great customer service! I made a appointment online because I know how Discount Tire can get. I came here, told the guy what I needed fix. They provided quick and professional service to my tire. Overall, I give this place 4 stars. I didn’t have to wait long and they replaced my flat tire.

I’ve purchased a couple sets of tires here over the past several years. The only time I ever buy warranties on anything is w/​tires. It has paid off for me w/​free repairs & replacements.
I had a flat yesterday & brought my car in. Since I purchased my tires here & got the warranty, they repaired it for free & in about an hour. The staff here is super friendly. You can’t beat their service.