Dillard’s

I left feeling profiled and clearly mistreated by the «customer service reps» on the women’s coat department while trying to do a simple
husband got me three items for my birthday. Each gift came with a special message… Loved every bit of it but the Anne Klein coat he got me was too snug-​I got to the store and after going through several associates I finally found the the womens winter coats. The lady there seemed to be very impatient– I explained I needed a Small and not Petite Small. She looked in the system and told me it was unavailable. She showed me a similar coat by the same designer but I didnt like the color. She told me another location had one in black. I asked if they could transfer she said no. Thats fine-​I wasnt planning to drive anywhere else for a coat. I opted to look around for one I might like… and sure did find a Calvin klein size 6 that fit me well. Off I went to the «customer service» desk to exchange. When I got there a different lady had came up to assist me. I made sure the coat fit me and even had her assistance.
I had the receipt, my husband used his debit card so clearly I didnt buy it since it was a gift. I told the new lady I wanted to exhange. She told me she didnt know how to use the system so she called the person who was there previously-​telling me the lady can do the exchange.
When it came to the exchange she noted the new coat was $ 20 cheaper than the old one. I told her she could send the remainder to my card. She told me she cant do it… she said she could only do a return and I would have to purchase the coat separately. At this point I told her this was a gift-​obviously I have a
is it so difficult to exchange something that my husband (13 days ago) was told if it doesn’t fit your wife to come back and exchange.
At this point I had my husband on the phone. While another associate /​manager came up to resolve the issue. I explained to her I found new coat to exchange and Im returning the other bc it doesnt fit and there isnt any thats my size in that style for an even exchange that I would’ve loved.
She took my receipt-​did something on the workstation and printed another receipt. Told me to follow her-​while she left the coat I wanted and old receipt on the counter. The second associate that was helping me told her she was leaving the coat I picked-​at this point the woman yelled arrogantly «she will come back and buy it!» After a good walk over to the «real» customer service desk, they asked for my bank card. Going great-​so I thought!
The woman who walked me over switched her attitude trying to be nicer-​she complemented my Tanzanite wedding ring-​I told her thanks, she then made a comment «shouldn’t a wedding ring be a smooth round band?».(at this point Im thinking-​I could have married my husband even without a ring!)She went on to ask if I spoke another language-​I told her I do. She asked what language-​I said Swahili.(.among 2 others) I asked her if she spoke another language-​she said Yoruba. Great…Next question: She asked me where I work… OMG!am I being interrogated now?
About then I was handed a paper telling me $ 140 was refunded on my card. I told her thats not what I
should only be about $ 20 refund. She was like yeah, you can go buy the coat now. I told her I wanted an exchange not a full refund. She then went on to tell me that she could hold the coat for the money to clear my account. Assuming that I couldnt purchase the coat then. That if she used the gift card she made to purchase coat then I wasnt going to be able to return it for cash back in the future. I told her I dont buy stuff just to return them-​but since she made that kind of assumption about me and I have a refund then I would rather get the coat somewhere else.
I have since lived up to their assumption and returned every single item bought at Dillards within the last 30 days. I will not be shopping at a place that treats people based on how they look or sound… After a long work day, the last thing I wanted was to be treated like I stole the coat.

Not too bad a place to get a wristlet for your phone and ID card. This is what brought me to this place. I was able to find one for a fairly decent price that was not too high. Good job Dillard’s! Also the salesperson was really helpful.

The last couple times I was here I got great service. I’m young and good service in a department store is hard to come by. I bought pants here once, the lady that checked me out was very sweet and talkative. She used a coupon to save me even more money on the pants. Unfortunately when I got home I saw that she forgot to take the security device off the pants. A couple days later I went in to explain the situation to an employee and she was very kind and gave me no trouble. Any other times that I’ve been here I was helped quickly and have hardly ever waited in line.

Hands down this location is 1000 times better that the Post Oak location. This store features a much more vibrant environment and it’s a lot newer. The service is definitely better! Here I walked into the men’s show department and was met with five older gentlemen who were the coolest guys ever. At the Post Oak store you’ll be lucky if they even look at you. The ladies in the men’s clothing sections offered a very inviting environment one of them even introduced themselves to me and gave me an overview of the sale for the day. Props to her! I will definitely recommend this store and I will definitely return to do future shopping here.

Customer service sucks! Overpriced junk. My first time looking around the store and as I was leaving the women’s junior’s section a security guard pops out of nowhere to scrutinize me as if I’m a thief. Guess your skin color matters at this knock off of a store. Macy’s is much more professional with quality goods and a non racist staff!
I’m new to Houston and this store makes me want to run to Macy’s for deals immediately! 0 stars; 0 first impression

I wish I could give zero stars. I bought an expensive pair of shoes that ended up being very uncomfortable the first day I wore them, cutting my heels up quite harshly. I took them back for a size exchange and Dillard’s staff had me running up and down the stairs, sending me to one supervisor after another, just to tell me they would not be exchanging the shoes, brand new shoes I bought less than 48 hours ago. Every single person I spoke with was inconsiderate and rude. I will no longer be shopping here and I will warn everyone I know about their awful customer service. I am disgusted with the behavior that I witnessed.

The people who work here so unfriendly. Getting someone to come out from be hind a register is almost impossible. I’ve tried shopping for gifts for my wife, but I won’t bother coming back to Dillard’s. My wife says she likes their selection, but without decent service you won’t get me back in the door.

I’ve been shopping at Dillard’s for decades and always ha a good experience. I recently decided to buy a leather living room set so went to Dillard’s and bought a Natuzzi set. The salesman assured me of its quality as a «protected» high grade leather.
When the furniture arrived at my home the chair was uneven so we returned it immediately, as we were waiting for that peace to come, we noticed that The letter was stretching very quick which made the furniture look very «baggy» and used, also scratches started to show, something that is not supposed to happen in this quality of furniture. We called Dillard’s and told them that we wanted to return the furniture, they told us that there would be a 15% restocking fee. We told them that were in disagreement in view of the poor quality of the furniture, they offered to send an independent inspector to asses the situation but failed to do it. We returned the furniture without the inspection and were charged over $ 300 as restocking.
Dillard’s is selling cheap Chinese furniture telling their clients to be high quality. I would strongly recommend not to buy furniture at Dillard’s unless you don’t mind ending with a lousy one.

Don’t buy furniture at Dillard’s the quality is horrible, their customer service is terrible. I purchase a leather sofa, love seat and chair after one week they look like they were 10 years old, they didn’t have any padding the advertise them as protected leather and they were the opposite. I let them know and guess what the manager Debra at Memorial City didn’t care. We return them and they still charge us 15% restocking fee.
Customer satisfaction doesn’t mean anything. We had a terrible experience all they want is your money.

I am not likely to return to Dillard’s after my experience. There were very few people on the floor and I only receive any help once. I really needed more. Very little was labeled and I had trouble finding what I was looking for. While they had a massive selection, it was nearly impossible to find what I was looking for because it wast organized in any meaningful way. When I was approached by someone, they weren’t there to help me. They were there to push cologne. And they ventured far from the cologne section to do so. I wasted about an hour looking for clothes and then left.

I called three stores to set up a fitting. 2 of the stores treated me like I was a bother. Heather was very nice. When I got to Dillard’s Maria helped me find exactly what I needed.

I would give ZERO stars if it was an option. Upon walking in, it took a few minutes to even locate an employee «working». I found two ladies chit chatting, so much so they made sure to finish their conversation before even acknowledging me. I asked if they would be able to help me take a couple links out of a watch I recently purchased (they were «working» in the watch department) One lady quickly said, «Well did you buy it here?» I told her no, that I had purchased across the freeway at Nordstrom Rack but that they don’t have an actual jewelry counter to assist. Instantly she said, «NO!» I then asked if she had the tools that I could use to pop a couple links off quickly and she refused. I also asked if she could recommend somewhere else to go that would be able to help me, she said no and walked away. This is when I left very pissed off and drove around the corner to Macy’s where a VERY friendly older lady instantly greeted me and after she didn’t have the proper tools to help, she told me that Hartmann Jewelry RIGHT NEXT TO DILLARD’S would be more than happy to assist me! In which they did! I will NEVER shop here. If you work in customer service than at least do it pleasantly or find another job!

I like Dillard’s and when things are on sale they are very on sale but the regular price items are definitely higher than local competitors. I went to Dillard’s in New York and was wowed but it’s just not a favorite store here in Texas.

I was looking for a simple black dress to wear to Vegas for a night out and found absolutely nothing on the first floor in the juniors section. I headed upstairs and it was looking bleak. There were some dresses but I’m not spending $ 300 on a dress. Finally, I found a Jessica Simpson dress and even though it was more than I wanted to spend it was just what I was looking for. Wasn’t crowded just pricey.

I am on the fence about this store.
Most of the time I can find amazing deals on Fossil and higher end shoes. I love that they have extra 40% off clearance items a few times a year. You can get a $ 100 + pair of boots for under $ 50 usually after Christmas. They have all the brands I like such as Fossil, Lucky Brand, BCBG and other designers. During the sales the associates don’t even try to keep their area clean. It is just like they shrug «whatever» and keep on working. This makes it difficult to find anything at all, then when you ask for a size you are treated as if you have the plague.
I am really irritated with them because there is NEVER anyone at the Origins counter when I go in to buy my facial products. More than ½ of the time someone from the jewelry counter across the way has to come and check me out. This is bad because I can’t ask questions, get samples or even know about the offers that Origins is currently running. I have to find out online AFTER the fact. This makes me one angry Origins customer. I would go to Macy’s but they are really pushy over there and I don’t like that.
I think they really need to get more staff and clean up their store to provide better customer service for the people shopping here.

This was a waste of time! I Waited for 20 minutes and there’s two guys working there. The place had nobody there. Not one of them even acknowledged me. Guy walked right past me and didn’t say anything, but three other customers walk into the same area as I was and he greeted them and told them where to look for the sales! Ridiculous! Don’t waste your time people!

I am always a fan when Dillard’s has extra 30, 40, or 50% off! Time to stock up, it usually happens every couple of weeks or so and I can’t wait to get my email letting me know when this party starts! What’s not to like!

This is about Dillard’s furniture in particular. Their staff was very friendly (Ronnie was awesome), their selection was great and well-​priced. Delivery crew was great also, but there ends the pleasant experience. Once we noticed some flaws in the furniture, we should have just had them replaced immediately. Dillard’s contracts out furniture «service» to another company, and that company is just plain horrible. Rude, inconsiderate, and just not very friendly! One lady called me a liar on the phone!
We scheduled service for Thursday, August 2^nd, to repair some scratches. The tech gave us a 3-​hour window, 3 to 6. I made sure to tell the driver to give me a 30 minute heads up phone call, as I would be coming from work. Well, I got a call at 2:50, telling me the tech would be there in 20 minutes. Well, I raced home as fast as possible, but knew I would not make it in 20 minutes, so I called and told them it might be more like 25 – 30 minutes. I arrived home a little before 3:20, and waited. And waited, and waited. Nothing, until almost 4pm when I decided to call. I was told the service tech arrived at 3:03, and could not wait past 3:10 so he left! Nobody bothered to tell me this, however, so I wasted an entire afternoon.
When I called to inform the service company of this, the first person I spoke to was extremely rude, and basically called me a liar when I told her I requested a 30-​minute heads up. In the system it said 20-​minutes, which could have been an honest mistake, but instead she chose to question my integrity. Not only that, but it was not a 20-​minute heads up, it was a 13-​minute heads up as the tech arrived at 3:03. I tried being reasonable with her, but she was either in a bad mood, or just a rude person, so I asked to speak with the manager. The manager was much more understanding, and rescheduled my appointment for the following Friday, and told me I would be the first visit at 8am to work with my schedule. Well, I got a call from the service tech Thursday, telling me they were coming between 2 and 5pm, so I was forced to reschedule, AGAIN.
Never dealing with their service company again. Buyer beware! Just send it back, they will replace it happily if you’re not 100% satisfied.

One thing I usually avoid here (that is) are the makeup counter employees (No offense to my makeup counter girls working elsewhere). They’re all either too busy pretending to work or picking their next victims to hand out flyers to and do cake-​up on…
I came prancing in the other day and one employee who was huddled with a group of girls greeted me, «Hello how are you-I’m fine…». She said it so fast and before I could even respond, she answered her own question -«I’m fine.» assuming I had asked her the same thing! It’s nice to know some employees really pay attention to customers UGH lame yo!
So my main reason for coming here was to find a plain white men’s undershirt. I wanted to avoid walking over to Macy’s or Target so I came here. Man, did I waste my time or what!?! It turns out, they don’t have a wide selection of brands here nor do they sell men’s undershirts individually! Only in packages of three or so for an arm and leg! I did happen to find a few white shirts in their sale rounders, however they were not the greatest quality and not the sizes I was looking for! After circling the Men’s department twice and seeing nada, I left this store right quick and jetted over to Macy’s where I was in and out in a jiffy!
I found a nice white men’s undershirt at Macy’s for $ 7 holla! The only thing I like about this Dillard’s is the fact that it’s in a convenient location of the mall. I still prefer shopping at Nordstrom for brand name items as well as Macy’s…

Maybe the best sales out of all clothing retailers. That is if you are looking for quality clothing. Always find way too much when I shop here. Good I rarely shop.
Employees always around to make that hourly quota, I mean help you out.
Just stop pushing that Dillards card on me.
Location is not nearly as crowded as Galleria or First Colony. Definitely not as cluttered as Galleria. Relatively easy to move around.
Items clearly marked. If not, someone always around to price check.