Digestive Associates of Houston PA

Dr. Raijman was recommended by our doctor as the best to treat a pancreatic issue. After researching him, we thought he was the best too. Unfortunately, from our first call, our experience with his staff has been absolutely terrible. My review is on their office staff only. They are so incredibly unorganized. When dealing with a incredibly serious condition requiring immediate surgery, they had almost two weeks of excuses of why they wouldn’t schedule surgery. It was an insurance issue, then that was fixed, then they didn’t know, then again saying it was insurance related. Finally our referring doctor had to get involved and we found the issue was the Dr. R was going on vacation. Why not be honest? We’ve paid a deductible, they lost it. We proved it. Said they’d call back, never did (for days), multiple times, then the day of surgery the prescription was missing the DA number, CVS attempts to call, their office calls back several hours later with the WRONG number, tried calling again, finally get through and are told to hold for a moment and the office transfers us to a machine that says their office is closed for the day!!! Seriously? I need help, my family member is incredible pain and you transfer me to a message that says you’re closed. How unfair to treat your patient that way. With that said, Dr. Nguyen was awesome!

Dr. Nguyen was such an amazing and attentive doctor. He made me feel comfortable, valued, and well cared for. He explained everything thoroughly, and made sure I understood everything along the way. He was an excellent doctor, and I will be sure to recommend my whole family to him.

I brought my grandmother to see Dr. Dang Nguyen because he spoke vietnamese. I was not expecting anything spectacular, but boy was I impressed. Most of the time when i bring my grandmother for doctor visits there is not a lot of conversation and not much explaining. Dr. Nguyen did a SPECTACULAR job explaining things and made things very easy to understand. He listened very carefully to my grandmother even when she was ranting off tangent, he directed her back to the topic and made her feel very comfortable. This was our first visit and I am so happy we found such a great doctor that knows what he is talking about and has such GREAT bedside manners. I am a pharmacist so I have a little bit of healthcare knowledge. I was thoroughly impressed at how accurately Dr. Nguyen simplified complicated information. He left the patient with all questions answered and happy.

moved my care from out of town to dr. Raijman because i was told he was the best in biliary disease. In the several years i remained his patient, this office dropped the ball many times. first of all they do not call you back with test reports. i have had to call multiple times to be told they are sorry, but ready to schedule a procedure. or after having pain and being ill, call the office, and when the dr wants to order a test, the wrong test ordered. you really will need to be your own patient advocate because these medical assistants are incompetent. wrong imaging ordered 2 times for me. As far as the doctor himself. he is a nice guy with good bedside manner, but he is evasive, doesnt really answer questions. he’s a bit egotistical, making statements like i cured you. when infact he didn’t. i had to wait in a holding room at hospital for 8 hours for a procedure which is totaly unacceptable. he had 18 pts booked that day where i was scheduled at 10 and procedure didn’t go til 6pm. if you have complications after a procedure he is very hard to reach, you are at the mercy of his ma’s.so beware that you are just going to be a number with no follow up care. you have to be your own advocate, police what scans are being ordered or else you will get a ct of the abodmen when you really needed a mrcp or you will get a mri when you needed and was told you were suppose to have a mrcp… 2 very different test looking at different things. and don’t bother calling the office manager to complain because she doesnt call back either. it is my impression that this dr is too overloaded with pts that he relys to much on these ma’s and a lot falls through the cracks or he is more interested in doing the procedures in the lab and no follow up, or further probing to help you with symptom control. you are basically treated over the phone and no concern about scheduling you to bring you in and perhaps look in different areas for probable causes of your symptoms. this is the worse office staff and pysician/​pt experience i have ever encountered. The worst part is i really think this office doesn’t care. you are nothing but a number to them and to him. or maybe he is more interested in being a artist.

Had such high hopes of getting some answers after meeting with Dr. Nguyen! It has been 2 weeks since my appointment, have since had an ultrasound which was supposed to verify why my chronic abdominal pains were occurring. FIRST, the office received my results 3 days before they told me anything. called every day asking and the response every time was «the doctor has not reviewed the write up yet». OK fine… then finally got a call saying they found an abnormality in my gallbladder and they will monitor it and send me for a follow up ultrasound in 2 months. I asked how I am supposed to alleviate the pain because I cannot eat or get a proper nights sleep (YES, its THAT bad!) Again, I was told we will call you back. Called EVERYDAY for 3 days still no answers. The medical assistant has to be the most difficult person to track down. They are not timely and OBVIOUSLY do not care when they specifically told me the abnormality does not cause pain. why are they not trying to figure it out?! NO CLUE! Worst staff I have ever encountered! I understand they aren’t going through what I am feeling, but the least they could do is attempt to figure out what is wrong instead of brushing me off. VERY DISHEARTENED and disappointed.

I did my homework, and, despite a somewhat concerning website riddled with grammatical errors and incorrect office hours, and a passing concern of «do I really want an artist inside my colon?» — Dr. Isaac Raijman of the Digestive Associates of Houston emerged as one of the top reviewed gastroenterologists in Houston and my personal top choice.
His hours are very limited, however, so it was actually Dr. Dang Nguyen in the same office who I made an appointment with on behalf of my boss. There were no reviews for Dr. Nguyen, but we figured at least Dr. Raijman would be nearby for consultation if necessary.
Dr. Nguyen deserves his own review, though. My boss has some strong opinions and bad experiences with doctors in general and won’t go to one until it’s absolutely necessary, particularly for something as personal and potentially expensive as digestive issues. But he came out of the office saying, «Write Dr. Nguyen a good review. He’s great.» I don’t have the details, and frankly speaking, given the nature of the examination, trust me, you don’t want them, but it takes an excellent bedside manner and impressive knowledge of one’s field to elicit that kind of feedback from my employer.
So, the doctors in this office are stellar. Like one reviewer elsewhere says, «the Michael Jordan[s] of gastroenterology.» I personally found the receptionist to be very helpful as well, even as she juggled multiple requests at once.
Where did that fifth star go, then?
Something is going on with the post-​op nursing staff. Maybe they just happened to be having a bad day… all of them… on the same day… but every patient coming out of twilight anesthesia — after having a camera shoved up their #%$ — was greeted with a glowering face and a put-​upon attitude.
I was back there myself to receive information as my boss was waking up, and the miasma of «don’t ask me to do anything» was thick enough to taste. I felt like I ought to be apologizing for the few questions I did ask. I had entered the recovery room in a state of worry and anxiety over what the doctor might find, and I did not appreciate having someone deliver the news — even though it was good news — in such a closed-​off and unfeeling manner.
When my boss was ready to leave, and I was waiting downstairs in the patient pick-​up area, he wasn’t supposed to go anywhere without a wheelchair or a nurse, but his requests to be taken down were ignored long enough and rudely enough that he just stood up and headed for the elevator on his own. A nurse did choose to trail after him, but he was tired of waiting in that dark cloud, and I can’t blame him.
If you can deal with cranky nurses to work with some of the best doctors in the city, though, I do recommend this office.