Delta Towing

Today afternoon I had a incident with my truck i got it stuck. (Time of the incident being 7:00 in the afternoon).So I decided to call in this towing company, explained what happend and they told me a specific time and they made me give them my credit card information. It’s been hours and no call or sign from the towing company nor the driver. It’s now 10:40pm and I’m STILL up to now waiting for the towing truck seems to be I made a bad choice with the towing company I called. Not reliable or stick to what they tell you. This Delta towing company needs to step up on service! Only reason for the one star is because Unilocal is requiring me to put a rating and 0 stars is not a option by the way.

Do NOT EVER use this company! They are a RIP OFF. Called to request service, guy on the phone said he needed my credit card to request service. Five minutes later, the driver called, gave us a quote, much higher than the phone operator had told us, so we cancelled the service. Driver never showed up to location, yet, they charged us $ 55 «call fee». I called, and requested a refund, the operator said it would take 7 days to get our money back. 10 days later, no refund, every time we call they hang up the phone. FYI: they have a BBB accreditation on their website, yet, their business is not listed as BBB business in the BBB website!!!

My truck needed to be towed to the dealership on Saturday. I called GM (General Motors) Roadside service and they got me set up with another tow company, El Camino, and I waited for 5 hours and they never showed. I called them many times and kept getting a song and dance. I called GM back and they got me set up with Delta Towing and while I was still on the phone with GM, Delta Towing was already calling me to verify my information. Within 40 minutes that driver was at my house. He even called me twice to give me updates! I received fantastic service from the driver. He was courteous and professional. He took the time to make sure to work quickly and also made sure to keep my vehicle from getting damaged.
Thanks.

I called on a busy night, however, I was put on hold suddenly and without warning 3 times for 5 – 10 minutes each and wasn’t sure whether to stay on the line or not. Then when I finally did complete my request they asked for my credit card number to hold my spot and told me quickly that if I canceled I would be charged $ 350 no matter what and hung up quickly before I could ask any questions. I felt very bullied into this service and would not recommend their services to anyone else.

Do not use this company ever. They quoted a price on the phone. Moved my car to the shop then called to add and additional $ 100 or they wouldn’t drop the car. Seven miles for $ 160 is outrageous. Poor service.

Don’t use this company, they are a rip off. My car was in my driveway and I could not open the driver door; dead battery. They charged me a lock out fee of $ 95.00 and a «call» fee of $ 55.00 for a grand total of $ 150.00 for maybe a 3 – 5 minute job. The guy did not even offer to charge or jump my dead battery. HOW DO YOU SAY «RIP OFF».
Of Course the company manager who I was told was Gil is not really the manager of the company because their home office is out of Dallas and that owner/officer’s manager name is Nimrod. So, they are also liar’s when it comes to revealing the correct names for contact purposes when filing a complaint. Update… the company owners refunded the (illegal) «call fee» the tow truck driver charged me… looks like he was making money on the side without the owners knowledge. I was reimbursed the $ 55.00 dollar «call fee» the weizel tow driver charged. It wasn’t the company, but rather the subcontractor that was unscrupulous in his fair business dealings.

Guy seemed nice, but this service is expensive. Buyer beware. I just got charged $ 120 to tow 5 miles. I had pushed the car in backwards myself to make it easier for the driver to lift the front. Did not matter. Still paid the flat $ 55 fee plus $ 65 tow labor charge. THEN they add on for mileage if it’s over 10 miles. Wish I had looked around more and went with a place that doesn’t charge as much since it was so close to home.