David’s Bridal

My family and I stopped into David’s Bridal on a weekday night. Since my sister works late every night we are in a huge hurry at night to get somewhere and try dresses on.
We were the only ones in the store and had the last hour all to ourselves.
Brittany, the manager, was wonderful. She and her staff helped my sister in and out of several bridal gowns. They ran around finding veils and accessories to compliment every dress she had on.
My sisters wedding is in 3 months so we are needing buy off the rack. Brittany was very accommodating in finding only dresses we could get in time to have altered by March.
We even stayed slightly after closing time (because my sister is slow) and the girls were not rushed to get us out. Once again, awesome customer service! Thanks!!!

I would have given a zero if it were an option. I purchased my daughter a dress in November 2015. I was specifically told that the dress would arrive on February 1^st. I get a call before December 1^st saying come and pick up the dress. I asked if they would hold it until the day they told me it would be ready and was told No. The Manager on duty Vivian was very direct and said it was no exceptions that it is on the contract. The customer service in this store needs some serious training. I will definetly not spend my money for the fitting at this store.

They get one because I cannot give zero. I do like David’s bridal but this specific location is horrible. About a year ago I was a bridesmaid and when ordering my dress was told it would take 4 months … And the wedding was in three months… I thought I was ordering it early enough. Especially since the other bridesmaids had ordered theirs a week before and been told it’d take 4 weeks. Yes theirs were the short and mine was the longer of the same design but I was ordering a normal size 6 so not something I thought should need that much more time to construct. I had the bride call in, because anything I said was met with a shoulder shrug and a «sorry I can’t do anything». The bride got them in line I guess cuz my dress was ready in 4 weeks.
NOW I’m getting married and made an appointment at this location ON ACCIDENT on their app. I tried to call and cancel today and had to call in FOUR TIMES because I kept getting hung up on! I’m just trying to be a responsible person and not fake them out and not show up to an appointment but I was very close after the third hang up to doing just that almost as a matter of principle. Luckily for them someone answered the fourth time and I was able to cancel.
Down to the Galleria I go. Luckily was able to make appointments at the same time and day down there so very glad about that since that was where I wanted to go in the first place. Hopefully they will be able to do a fabulous job with me and my bridesmaids, but truthfully they cannot do ANY worse than this location. I hope…

Do NOT shop at David’s bridal! My bridesmaid dresses came in Way after the PROMISE date, they got 4 out of my 6 bridesmaid’s emails wrong and the dresses almost got sent back to the warehouse (thank God I called), the manager was INCREDIBLY rude when approached about the color of the dresses (it was off). I made an appointment to speak with her and she just said «yep, that’s sunbeam» and stormed off… I have never been treated so rudely in my life. It’s really unfortunate that people keep shopping here despite their awful reviews. If I could do it all over again, I’d go somewhere else for sure, even if that means spending more money. Brides beware.

I’m actually giving David’s 1.5 stars, but that’s only because of two wonderful employees: Rosa in alterations, and Tori, the assistant manager. They are kind, and understand how emotional brides and their fiancees can be. The rest of the store’s employees and operations really needs improvement. Woe be to the person who dares call the store. The majority of the time you will either get no answer, get hung up on, or be put on hold indefinitely.
One thing they didn’t tell me is you have to make an appointment to come in for alterations, something I wasn’t aware of. I even called the store before coming in to find out when Rosa would be in. I thought I only had to make an appointment to buy the dress. So I came in on a Monday with my dress, and the alterations department doesn’t do appointments that day. But since I lived an hour away, Rosa pinned my dress and gave me a quote that day anyway.
Also, the store doesn’t stock any petite dresses. WTH? Considering the demographics of Houston, which is largely Hispanic and some Asian, there are lots of short girls around, any every dress I tried on (I’m 5’2″) swallowed me. Of course, the need for alterations on any dress petite girls buy simply adds to David’s profit margin, so they have an obvious motivation not to stock these. And any dress not altered at David’s, who charges much more than most seamstresses for alterations, voids the warranty on dresses. They quoted me $ 365 to alter my $ 400 dress, so I got it altered elsewhere for much less.
I was also unhappy that so many dresses had to be ordered online. I don’t want to order my dress online, again mostly due to the petite factor. Models are usually at least 5’9″, so if it looks good on a model, there’s a good bet it will look terrible on me. Then I have the hassle of returning it. I ended up buying a dress in the store, one I actually picked, not the consultant, and the first one I tried. I did love it, and after the alterations, it was perfect.

WORST BRIDAL EXPERIENCE EVER!!!
I had an appointment yesterday for 1:00 and when we got there, we stood around waiting until about 1:15.
When my party was called to the front, they stuck me with a male consultant which made me uncomfortable as I don’t want to be in my underwear in front of a man. He didn’t introduce himself until I asked his name, Cody. He didn’t ask any questions about my wedding but did ask my jeans size. We showed him dresses we wanted try on and he immediately told us no and when asked why he stated «if her jeans size is 14 there’s no way she’d fit into this dress». While that may have been true, there are better ways to say this. Then I asked why there wouldn’t be an inventory of different sizes and he condescendingly told me it was an off the rack store and anyone can come in to buy something. He then told me if I wanted anything I had to purchase plus size. There is no reason to make a bride feel that self conscious especially if your job is to make them feel great while trying on dresses. I called the manager this morning so I could calm down and was assured he’d be spoken with. I am also writing to corporate to inform them that their employees are not properly trained. I went to Panache right after and found my dress. I will NEVER recommend this store and will make sure everyone knows that this is how they treat potential customers.

Had a 6:30 appointment, asked all the right questions over the phone and when I show up to make the final order for my bridesmaids, sorry ma’am if you saw it online, then you need to order it online. Seriously, get it together. I literally walked in with model number in hand. It couldn’t have been any easier.
Just terrible.

My wedding party and I arrived Sunday around lunch time as a walk in. After we looked around and found things the bridal party wanted to try we asked an associate for a fitting room. With this being my first wedding I was unaware that we needed an appointment until an associate stated «if you want a dressing room you need to have an appointment». I then took my party to the front and waited until our appointment time which was useless since we got very minimal attention. Now I understand that they were very busy but they should not put someone in a fitting room until they are adequately able to service them. While waiting I touched a tiara because we thought it would be nice for a hair piece but I was told by a young man «i shouldn’t touch it unless I wanted to buy it». Overall customer service was horrible and I could tell they were talking about us just feet away from us. I even talked to management via phone and she seemed like it didn’t even phase her I will honestly be suprised if she even brings it up to her staff.

This was most likely the worst experience I have ever had. I can’t complain about one person in particular because there wasn’t anyone helping us to complain about. The only acknowledgement we recieved was when my fiancé touched one of the tiaras and was told that if we were not planning on purchasing the item we couldn’t touch them. We complained to one of the managers as we were walking out to which she replied «okay» then promptly turned around and stood there.

Had to wait for 30 minutes past my scheduled time, but it was well worth it. Adrian, my consultant, was going through the store looking for the styles I had chosen online to see what was available in the store and what had been discontinued. It saved an amazing amount of time on our part.
I am so happy with the experience I had. Adrian and Cody helped me find the perfect combination: dress, veil, and appliqué sash. I’m so excited to wear them on my wedding day I can hardly wait! And it wasn’t even one I had chosen in the walk-​through: she brought it to me and insisted I try it on. I was a bit peeved– I was certain I had found my dress, but she was so certain that I tried it on. I fell in love with it immediately. The best part? It was cheaper than any of the other dresses I had tried on!
There were also some nice surprises at the end: $ 20 off my bridesmaids and MOB dresses, my wedding dress and veil were on sale, $ 20 gift card to Shutterfly per dress, plus coupons for my other bridesmaids shoes, dresses, etc. All in all, it was a fantastic experience.
The only critique I have is for the store itself. They require their bridal consultants to work with at least 2 brides at the same time. Great for the store revenue, but there were times I needed Adrian for something and she was nowhere to be found because she was with another bride. Cody and another associate filled in, but it would have been nice to have my consultants’ undivided attention.

I am currently on hold (for 20 mins so far) with this shop. I called twice today and after the phone rang numerous times, they picked it up and promptly hung up on me.
I know it is Saturday, so I’ll give them a little slack.
I ordered a dress here on the 8^th of November, and it is the 24^th of January. I asked to have it shipped directly to me. I called my local David’s Bridal, to have it checked in the system and they could tell that it had already delivered to the Houston store, but was ‘pending’ shipment. They could not tell me when it arrived in Houston.
There was no mistake that I specifically asked for this dress to be shipped to me, and after reading the rest of these reviews, I am really concerned. I did not expect this from a store which specializes in these events.
BTW, my local Colorado David’s Bridal picked up right away and they were very professional and helpful. Too bad I can’t say the same so far about the Houston store,.
Update: I stayed on hold for an hour and 5 mins, until someone picked up and helped me. A week and a half later, I had my dress! Please know that if you order from this store, you’re probably not going to have smooth sailing.

I went there without appointment, but you have to register at the front desk first, as the lady from the register yelled at me. Once you get registered be prepared to tell the employee that gets assigned to you what kind of dress you want because she is going to ask you many questions to narrow the choices down. If they don’t have the dress you are looking for the employee will tell you right away, and you may not be offered other alternatives, because they have other customers waiting, so they will not go the extra mile to try to show you other dresses that may interest you. You may not be able to look around first unless you tell them, but if they leave you alone, you may not find an employee to ask questions about the dresses you find because they will be already assigned to other customers.

Do I have to even give it one star??? WORST SERVICE EVER!!! I have been to this store for 2 reasons, one was to purchase a brides maid dress for my friends wedding… I was never notified that my dress came in, I had to call them!!! Once I got there to pick up my dress I realized they ordered THE WRONG ONE!!! So on top of my inconvenience I had to pay extra for the one I wanted in the first place!!! And once again they DID NOT notify me that my dress had come in… AGAIN!!! You have a 14 day window to pick up your dress or they sell it and you lose your money, luckily I called with a few days to spare to get my dress.
The second reason I went was to help another friend of mine get her wedding dresses, once the dresses were selected and a deposit was put on one (the other was supposed to be held for a couple days, we had even talked to the manager) we left the store. When she went back to pay for the rest and pick up the dresses, and they had put the other one back!!! Even after the manager had put a hold tag on it and everything! Almost ruined their entire day!!!
If you care at all about your wedding GO ELSE WHERE to buy your dresses!!! This place is super unprofessional and obviously doesn’t care about their clients and wether or not they will have a dress for their big day!!! Super displeased with them. I WILL NEVER go here again and would never recommend anyone come here for a wedding gown or brides maid dresses

I came here To get bridesmaid dresses. The customer service was horrible the sales lady always had a bad attitude. My girls all came in t different times to order their dresses and were all measured and when one of my girls got her dress it was the wrong size. I called David’s Bridal and asked what happened the lady told me my sister in law (who was a bridesmaid) asked for a size 4 but when she was measured she was measured at a size 8 and she knew she couldn’t wear a 4. Then the sales lady said oh her dress got switched with another one of my bridesmaid dress which wasn’t the case because everyone went at different times, They kept arguing with me and putting the blame on everyone but them because they didn’t want to accept responsibility. She told me since there was no way of getting another dress in time I could pretty much eat the cost of that dress and buy another dress for her, so the manager said if it was a mistake on their part they could have it express shipped but my wedding is less than 2 weeks away and her dress is not getting in until a few days before my wedding. This place is horrible and I would not recommend them the only positive outcome during this whole situation was the manager Tori. She is the only person who kept her word when she said she would call me back before the day ended and watch for my sisters dress and keep me updated.

I went to order my bridesmaid’s dress for my best friend’s wedding in September. I made a 9:30 apt and had a consultant assist me with picking out a dress I liked. The bride wants us to stick within her color and just pick any dress. So far the experience is going well. It’s expected my dress will be in on the 1^st of September!

Let me start off by saying, I was not on the David’s Bridal band wagon by an means! In fact, on the way there I considered cancelling my appointment after reading all the terrible reviews. BUT I gave it a shot, went in and started trying on wedding dresses. Jessi assisted me and she was amazing! She really listened to what I was looking for and she knew what would look good on me. She really made the experience a fantastic one. I DID find the perfect dress there and when I went back the following week to see the alterations lady, Jessi had left a very kind note on my dress since she wasn’t working that day. Thank you Jessi and Davids Bridal for making this easy on me. Finding my dress was the easiest part for this whole wedding planning experience!

I’ve been to this particular David’s Bridal twice for bridesmaid dresses and most recently to get shoes for a bridesmaid dress from a different store. Unfortunately, where I live in Cypress the drive to the three Houston-​area DBs are all about the same, I just don’t want to trek into the Galleria or Sugarland but maybe next time I will.
The people working there are okay. I’ve never had an issues in particular with the ladies there. They certainly aren’t the most enthusiastic but not rude either. Although I have not gone in on a Saturday, ever. I have always managed to go during the week.
This particular DB is very aged. It really needs to be updated and even moved to another less ghetto shopping center. It isn’t horrible inside but one I don’t think much is done to keep it nice beyond a reasonable level of clean. I was rather grossed out one time though when a dead cricket was hanging out in the changing room with me. Yuck.
It was purchasing shoes the other day that led me to writing a review. I called ahead to make sure they had the style and range of sizes I needed before trekking out there. Girl checked and said yes they had the style but only in a 9 or 10, no 8 ½. No problem there, seriously doubt an 8 ½ would work anyway. Get there, say I do not need a consultant, even better! I find the 9 and 10 in the color and style I needed. Try on the 9, fits great but want to be sure compared to the 10. Open the size 10 box, it’s not even the correct shoe. So good thing the 9 fit. Pay and take the shoes home. Get home that night and show husband the shoes. I’m taking them back off and notice that they are a size 10. Somehow a size 10 ended up in the size 9 box. Annoying but oh well.
Moral of the story — beware their inventory process at this particular DB. Wrong size in box and other box had completely wrong shoe. I would have been annoyed had I drove all the way over there with my baby only to find they had no shoes at all in my size. Next time I have to deal with DB (and hopefully I am done for a long time) I will go to the one in the Galleria or Sugarland.

Horrible experience all around. Good luck trying to get ANY kind of customer service. The managers are lazy women that just sit around gossiping all day. The store is Dirty and anything you bring in there will come out dirty. Anytime a bridesmaid dress was ready to be picked up they never called or emailed the girls they would just call me and leave bitchy messages. PLEASE IF YOU ARE GETTING MARRIED DO NOT GO HERE. PLEASE TAKE THIS WARNING… GO ANYWHERE ELSE BUT THIS STORE.
Davids bridal and everyone that works there is a JOKE. Not to mention TACKY…

We came in without an appointment on a Sunday, so I expected a little bit of a wait. But once we had a consultant she was quick and very helpful. I went in because a friend wanted to check out their bridesmaid dress selection, but we didn’t end up buying anything. You can find everything they have in the store online, so I should’ve known I wouldn’t really like the selection.

my friend made an appointment ahead of time to have a consultant help her choose dresses for her bridesmaids. the shop was mad busy with prom boppers and brides, but we were just completely forgotten.
my friend reminded them twice, nicely, that she had an appointment. she browsed while waiting for them to call her up and found 4 dresses before they acknowledged her appointment. that was about a 30 minutes wait. (the selection is of very commercial, typical dresses. if you want something unique or different, will have to go somewhere else.)
after her consultant introduced herself, she said «be right back» and was never seen again, at least not by our party. we saw her buzzing around helping other brides. i understand the shop was busy, but we ended up waiting around an hour without anyone acknowledging us at all. why not send over someone else to help us?
my friend is a lot more patient than i am. i would have screamed bloody murder and then started singing manically, «it’s my wedding, i’ll cry if i want to. crrrryyy if i wanttt too…»
and that’s probably why i’ll never get married, ahem.