CVS Pharmacy

Stuck going to this unprofessional pharmacy. Moving my prescriptions to a home delivery system. These people will never change and it’s sad… smarts and no training on how to work with their customers. CVS, you should hide your pharmacists and don’t allow them to come from the back. This is why Walgreens wins everyday.

Last September, I went into the store after seeing the weekly sales ad, hoping to find a «buy one, get TWO deal» for those concentrated laundry soap packet thingies. Those of you who have read my reviews know that I am a bit of a frugal (read: cheap… lol) person and I like a good deal. Here’s a hint for everyone, even if the item is not available, the store will normally give you a raincheck to come back later. I was fine with that and I didn’t expect to find the item anyway, considering the great sale.
When I walked into the store, I looked for the item just to make sure it wasn’t available and I did a little more shopping. I asked the manager to check the back for the specific scent I needed (the unscented, dye-​free) and she there were no more. However, they had some «mountain fresh scented» ones. I explained to her about my allergies to those types of soaps and she told me that because of the «great sale», she couldn’t write a rain-​check. I asked if that verbiage appeared in the ad and she said no but, that was common knowledge amongst the managers and it was store policy. I didn’t want to argue or let my ice cream melt so I just left the store.
I subsequently called CVS customer care and her statements were wrong and they confirmed it with the store manager. He invited me back to the store and he happily subsituted a similar item for the same deal. The moral people? Fight for those deals!!!

$ 5 papertowels :-)

Since I moved this now is the closest CVS to my house to refill my RXs. I also got a text message about medication being ready. I love the updated technology.

CVS! nice store clean. always fill something is missing!

Ok selection, decent service.
I’ve been a CVS girl in every city I’ve lived in. I’ve always felt safe with their level of customer service and conscientious pharmacy staff.
I feel the same about this CVS. They are generally efficient, They have Spanish-​speaking staff. They have a decent selection of things one might find in a pharmacy — vitamins and supplements, OTC medications, blood pressure cuffs, canes, etc. They’ve never made a mistake filling my prescriptions.
But like I said, their service and selection are only «ok» and «decent.» Sometimes they’re awfully slow. Sometimes they’re less than friendly.
One time one got attitude with me over a pre-​certification my insurance wanted for a rx. I know from personal work experience that it’s a pain. But it’s part of the job to deal with precerts. Being snappy with a customer in the process isn’t necessary.
Another time I had to go back to the pharmacy 3 times to get a prescription I’d called in before I went the first time. Each time I had other rxs to pick up, so I didn’t notice it wasn’t in the bag until I got home. My fault for not checking the second time, but also their fault for not detecting that they hadn’t ever picked it up/​paid for it.
I take exception that the condoms are locked up. There are folks who want to have safe sex, but who aren’t going to feel comfortable going to the desk and waiting for an employee to come over and unlock the case and stand there as they make their selection. I see it as a disservice to their customers and an impediment to public health efforts (and you’d think they’d have a better awareness, being near the second largest medical center in the world…).
Likewise I took exception to having to find a male employee to unlock $ 10 electric razor for me. (The razor was, btw, well within line of sight of the cash register, with an anti-​theft strip attached… yet they were worried it’d still walk off…).
Mostly just inconveniences, but by far not my favorite pharmacy experience.
3 stars.