Crowne Plaza Houston-Downtown

terrible hotel — SOOOO many better options downtown for the same or cheaper price.
Old, small, dirty rooms. Lobby and downstairs area updated but rooms still lacking.
Honestly one of the worst beds I have ever slept on.
Worst part is the Valet company damaged our vehicle the first night. It has been an on-​going fight to get them to take care of it — Hotel is ignoring me and washing their hands of it– just handing me off to valet company — They are being super shady and lying to me. Incident was in February 2015 — The last conversation I had in october was that they were sending a check for the damages but really they weren’t.
Stay somewhere else at all cost.

Too many bad points about this hotel to write. Would not recommend it. Unilocal want me to write more. So, they give you free spray & lotion to help you relax at night but with the sound of the heater/​air condition how could you relax let alone sleep. Toilet bowel rocked handrail in shower rusted. Went out with wrinkled clothes iron really was a piece of garbage. Coffee shop closed at 11am on Saturday, really? Bar & restaurant not very up scale. Am I at Applebee’s? For downtown Houston Crown Plaza would of expected something different. Just had to add that half of the TV channels are grainy.

Loved my stay here. My room was so beautiful, impeccably clean and service was excellent. Came on my birthday, and they surprised me with a slice of chocolate cake in my room! Talk about over the top service.
I seriously felt like i was staying at a spa retreat more than just a hotel and sometimes these higher end chain hotels can be more name and less awesome, but this one is awesome. The area of Houston its located in, is a rich part of town, so you can tell this place is maintained impeccably. Its also attached to the Galleria, which means you can literally walk to your morning starbucks fix, without any problems.
The rain shower head was my favorite part of my room, along with the sleeping on a cloud bed, that i enjoyed. I literally didn’t want to leave.
Thank you Crowne Plaza, for going the extra mile and doing your jobs well that it seems easy!

Great downtown location. Awesome shuttle service. Very attentive staff. No charge for in room wi-​fi.
Older hotel. Damp room and weak a/​c. Mattress was old and uncomfortable.

This hotel has horrible customer service. When it was time to check out, the bell boy seemed upset to come help us. We didn’t catch the same elevator because it was too packed. Instead of waiting for us at lobby, he rolled our things out into the valet area and left. Once the valet came with my car, no one helped me to put my things in the car. They just left my car there, turned on.
It’s downtown Houston most hotels make you pay for parking. As people were coming in for my bachelorette party, valet was asking them for the room number. Not once did the valet tell them where they had to pay. Everyone paid cash. Most of them gave the money as the valet was taking their cars. (If someone is tipping you its usually when you bring their car back not when you’re taking the car) The valet took it as tips. My maid of honor and I were left with a $ 90 charge. When we went down to complain we were brushed off as if it was our fault. We took it as a lesson and paid the $ 90. Our friends were upset and helped out. Which they didn’t have to because they had already paid in cash. So their parking ended up being $ 30 instead of $ 15.
As far as the rooms go, they are clean and well kept. The technology is outdated. There’s a charging dock for the first iPhone. There are tons of outlet to plug into.
I won’t be coming back to this hotel again. Good luck with your stay.

In its day, this was a great hotel. It’s undergoing a transformation. Here are my notes:
Hotel expects you to pay ten bucks per day for valet parking. This is a hidden fee for your stay. Free parking on street that runs parallel to freeway. Just park on the street.
Bathrooms updated nicely but cramped.
The lobby used to have a decorative fountain. I guess due to maintenance requirements they decided in recent years to just fill it with gravel. Kind of half-​assed result.
Most guests are part of bulk block reservations. Works out to about a hundred bucks a night.
No fridge in the room. No restaurants nearby, either. Bring ice chest to your room.
Nice memory foam beds and linens.
Industrial curtains keep morning sun off your hangover.

There was no attention from valet when I was the only car pulled up there, I had to flag one of the guys down myself even after one had already made eye contact with me. Rude!
Standard room-​huge crack in the sink and stains on carpet, very outdated! The AC also stopped working in the middle of the night and an engineer came up and looked at it for a while and ultimately said he couldn’t fix it. So they brought a fan to the room which was noisy for the remainder of the night.
Room service– quesadillas were good and the gentleman over the phone was very pleasant to speak with.
Breakfast buffet-​glad I had a breakfast voucher because it wouldn’t have been worth the money. Small selection, went about 15 minutes after they opened so maybe they hadn’t set everything out yet? Either way if you’re going to be open it should be set up on time. Nobody greeted us when we entered or left.
Departure– valet lost my keys so I waited half an hour for them to find it making me late for work.
I would update this review to hopefully give more stars, but I wouldn’t return unless they do some renovations and service training.

Went in May 2015 Booked this hotel deal through Priceline and got it for a ok deal. Arrived at the hotel around 5:00pm.Front desk said that our reservation had been cancelled by Priceline at the «guest» request.
I started asking questions immediately because anyone that uses Priceline knows it is virtually impossible to get a reservation cancelled.
So Front desk says calls, on phone with Priceline from our end of the conversation we heard the front desk saying, ok well I will go ahead and ‘reinstate” the reservation. We pressed further and were told Priceline called cancelled, but no name or other identifying transaction number could be located so they would go ahead and «reinstate» the room and Priceline would look into it.
1 chat, 2 emails and 1 phone call to Priceline it was determined it was the Hotels mistake. I had also emailed the hotel and was once again told it was Priceline mistake.
When I contacted Priceline by phone and they did break down the process it seems clear it was a human error on Hotel part however I feel the hotel just lied about it.
So 6 communications later I feel sure it was a Hotel mistake and all this effort could have been solved if the Front desk would have just said it appears to be our error. Transparency is best.
Anyway, we got our room. Room is very dated had not stayed here in about 10 years however the décor was just not attractive, bulky and old. The carpets appear to be dirty and old (my allergies had a field day) The bed mattress were at least 10 years old and made a very loud racket when you sat down or got up (like an old mattress does) ({PLEASE LOOK FOR YOURSELF AT THE PICTURES OF THE MATTRESSES ON THE WEBSITE MOST show the bed is slightly concave!!!)
The bathroom was in good shape, and the Room service was expedient and tasty. The staff were very nice even though niceness doesn’t count without honesty.
When we arrived back to the hotel after our concert our keys would not work. Maintenance said that the battery in the door must have gone out so put out a bit by that. The hotel did apologize and offer to make it up if we «ever» stay there again, that gesture is appreciated.

Check your bill! Charged for parking we did not use. Called the front desk to have this removed and it was still charged to our credit card!

One star for now. Stayed last night, and left a necklace in my room. I will review it after they call me back. If they «cannot find it», I will update (either way).
Update ! They called me, they have my CHANEL neckace !!! They could have easily kept it, but they were honest and I am so happy !!! The restaurant is very good as well and I will stay there again.

Older, outdated hotel with excellent people. Room was adequate but coffee machine did not work and blankets were low quality.
Ate at hotel restaurant and had no complaints. Again, the people here are great even if the food is just average. Prices were not bad for a hotel restaurant.
I would recommend this place IF you can get a good price.
Note that the valet parking is NOT free ($ 26 per night).

Probably won’t stay here again. The place is a bit dumpy. They gave me a room right by the service elevator which was very loud and ran until 10pm. The fitness center only had 2 working machines and they didn’t have any cups for water or headsets available. The room service was fine but took about 30 min and my chocolate ice cream was entirely melted when the food arrived to my room. The room itself was fine though. The tub was a bit icky but the bed was comfortable.

I spent one night here in between a cruise that left from Galveston and my flight the next day to head back home. The hotel had clean and comfy beds, delicious breakfast included in the cost of one night’s stay, flat screen tv with a decent amount of channels and a shuttle that would take you anywhere within a 1 mile radius of the hotel! The staff was friendly and helpful when we asked questions about the surrounding area and where we should visit to get a feel for Houston since we only had one day.
The only downside is that the hotel is a bit pricey, but you are paying for the brand name and all the amenities so if you book a bit ahead of time and don’t pay the day of rates, it’s definitely worth it.

We had a two day meeting at this location and since the staff was so wonderful, I’ve given the place 3 stars. Like other readers, I agree that the place needs a serious renovations!!! The conference room we used was stuffy; the AC did not work, although we had someone come up and check it… still didn’t work well. We were crammed in a small room with a long table and translators tucked in a corner. could have accommodated our group better. The room — the bed was the best asset in the room. Very comfortable and believe it was new. The bathroom was tiny… and I mean small.

Room was decent, stayed pretty warm the whole weekend we were there! The worse issue was when we got home and found out after our stay there we got bed bugs! Contacted the hotel, as this was the only place we had been in the last couple of months, and they assured me someone would call me back the next day! Next day came… nothing! Called them back said that person was back logged and they would call me tomorrow! Tomorrow came nothing! Called them and was told by the General Manager he would comp the room but that’s all! Now mind you we had 7 rooms with 10 different couples in these rooms and three of the couples have ended up with bed bugs! But they swear they didn’t come from their hotel! NOW I get the joys of spending $ 2500 to have my house treated, and they said sorry they could comp the room! NEVER AGAIN will I spend my money with Crown Plaza or Marriott!

I was in town for a meeting last week and the company I went to put me up in the Crowne Plaza. Good hotel located in the heart of Houston. Unfortunately, I got there around 1:30am and the only rooms available where next to the dreaded elevator shaft. I knew I was in trouble when the front desk clerk sighed… «I’m sorry sir, we only have rooms located next to the elevator». DOOMED! However, at 1:30am and a meeting start time of 8:30am I had little choice. But I asked myself «How bad could it really be?». I have stayed at many hotels where I was next to the elevator and except for the occasional spirited group of people it was always workable.
I went to the room. Wonderful view of Houston. The room was very clean, including the bathrooms. Spacious and inviting. Beds had great linens and plenty of pillows (I didn’t have to take the ones from the second bed). Of course there was the clock radio light which can never be dimmed to a level below a lighthouse. So I covered it as I always do. So far no noise… It should be fine… Or so I thought.
After decompressing from two flights, setting up for the next day I put my head down and relaxed. Then it happened… an almost unexplainable rattling and the sound of cables tensing up… then the kicker… a hydraulic sounding «woosh» when the car stopped. I estimated that I fell asleep around 3am. When the cars stopped for the most part.
The next morning I ate breakfast in their restaurant. Nice and fresh buffet. $ 15 dollars but there is a lot of fresh food, good coffee and the staff was fine. One major annoyance is the restaurant is across from the ballrooms. There was an event. And it was almost impossible to navigate through all the people to get to the gift shop. Still, it’s a small annoyance.
I checked out in the AM and bid them farewell. I did have a great experience with the valet service who provided me a lift to the meeting. Nice people, make sure you tip the people who provide you service. Just because they work for a big time employer never assume they make more than minimum wage. Most of them depend upon the tips and provide superior service.
Look, I’d stay here again and raise my rating much higher if I were to have a room at least two rooms away from the elevator. It’s a nice hotel. I recommend it, just make sure you do early checkin online to secure the room you want and you will be fine. I’m sticking with two stars because I have had much better experiences at many other fine and not so fine hotels.

Hervorragendes Frühstücksbüffet mit frischen Früchten, Wurst und Käse, hervorragender Kaffee und freundliche Bedienung.
Es wird weiterhin amerikanische Speisen, Rührei und Speck, frischer O Saft und verschiedene Jogurts angeboten.
Die Zimmer sind groß, vollklimatisiert und modern eingerichtet.

Our room is extremely small, for the price we expected something similar to the Zaza. It was 263.00 for the romance package and it’s kind of hard to be romantic when there is trash laying in the bathroom floor when we arrived, the paint is peeling off the bathtub and the ceilings, the shower lost pressure half way thru my shower, definitely not what we expected, bartender Chris is very good and friendly

Decent check in service, fast room service, free apples (actually really useful) but lots of room for improvement. You need to go outside into the pool area to get to the gym. So if it’s cold, it sucks. The gym itself consists of basic equipment. Except the tvs randomly dont get basic channels for monday night football. The channels started at univision, which isnt bad unless u are trying to rock a workout and watch football. Neither of the tvs on the elliptical trainers worked, and the gym smells of smoke due to its proximity to the pool/​smoking area.
In my room, i dont get fox business on my tv. Luckily, i got it in the gym lol.
Little frustrating things that kind of add up.

NOV 2013 — Diese Hotel liegt in Downtown, in mitten der Wolkenkratzer. Die Zimmer sind geräumig und sauber. Die besten Zeiten hat das Interireeur allerdings hinter sich, was aber immer noch ok ist. DZ ohne Frühstück inkl. Lokalsteuern für 107.50 $. Frühstück gibt es dann ab 7 $ aufwärts, je nach Bestellung aus der übersichtlichen Auswahl. Ich empfehle aber eher nen Starbucks. Keine Minibar, WIFI frei, Flachbildschirm, Duschbadewanne ohne Schlauch, Klimaanlage, Telefon, bewachter Parkplatz für 26 $ pro Tag, Kaffeemaschine, Safe.
DAS Nachtleben in fussläufiger Nähe ist übersichtlich, da sollte man mit dem Taxi oder Bus in die anderen Stadtteile fahren.

I had a doctors appointment in Houston so I booked a room for one night. The only bad thing about my stay was that it was too short! I was on an upper floor so I couldn’t hear the highway traffic. I had checked the reviews on their website and saw a couple of complaints about traffic noise on lower floors, so I made sure to ask for a higher floor. My room was great, very clean, there was a big screen tv and free wifi.
The bed was amazing, extremely comfortable, I usually have trouble sleeping in hotels, but I had one of the best nights sleep ever. I woke up wishing that I could stay longer. I asked the front desk what kind of bed it was, she said it was a tempurpedic. I am definitely getting one the next time I replace my mattress.
The staff went above and beyond to make sure that my stay was a good one. I belong to their rewards program so I was able to bypass the line at check in and I got a complimentary breakfast buffet. The breakfast buffet was amazing! It was huge, the food was so good, it was extremely fresh and it had everything you could possibly want. The hotel has easy access to the highways. They have a free shuttle service that will take you anywhere that you want to go in the downtown area. The overnight parking charge is a little expensive but so is the rest of downtown parking. I highly recommend staying here!

Very nice place to stay in downtown Houston. Although it’s in the most southwest corner of downtown, it’s location is great for using the local #88 bus to/​from Hobby Airport (the bus on the other hand… is interesting). The hotel also provides free shuttle service to anywhere in downtown.
The staff was very friendly, and excitingly gave me a recommendation for breakfast. They also gave me an upgraded room with a view of downtown when I asked if there was a room available with a view (I had used Hotwire). The upgraded room came with a king-​size Tempur-​Pedic bed! This was the first time I’ve ever been on one, and oh my goodness was it awesome. I need to get one ASAP.
The room was small but cozy. The hotel seems a bit older, but well maintained. Could use better lighting in the rooms, but oh well. I wish they used large comforters rather than the sleek sheets setup, bu the room stayed very comfortable.
Good location for the bus to Hobby, great staff, and one ridiculously comfortable bed. I’ll certainly look to stay here should I need a place in downtown Houston again.