Complete Property Services, LLC

We have lived in this house for 2 years nd every time I contact CPS through Manuel Pacheco either by phone or txt or email I get a response even on weekends.
This house has had some strange plumbing issues but it is 40 year old.
the AC died last night at 5 and we have a whole new outside unit by 2 today. Was togh overnight but very nice to have frsh cold air now.
aI have experienced other property management companies and CPS is tops in response. time.

I am an out of state investor and Complete Property Service managed a 4 unit for me in Houston.
I had tried several other property management companies and have nothing except horror stories to share. I found CPS online and figured anything would be better than the situation I was in at the time. I spoke with Glenn the owner and he thoroughly explained what I should expect.
I have been with them for four years. Dealing regularly with Manuel their maintenance lead who is beyond professional and has accommodated my several time to meet trade skill professions on a weekend for an emergency service.
My monthly financial reporting was stellar. Every expense was detailed out for me. I love the online service where I can log in at anytime to view my history. Fancy touch!
Having a home in the lower income area of Houston seemed like a nightmare to manage, however Garret ensured minimal vacancies and quick turn around when needed.
I must say I do own property across the US and deal with management companies regularly. Glenn and his team are truly profession and manage my building and tenants well.
Kudos to Complete Property Service for keeping «Old Fashioned Customer Service»

I’ve rented a townhome through CPS now for about 2 years. I found my place on HAR through a realtor, so the realtor did the application and contract. I never hear from CPS. I’ve had to contact them on several occasions due to plumbing issues in the building, and one instance with a broken window. Manuel, the maintenance manager is super quick to respond and send contractors. The contracted plumber, Brian, is very nice and thorough. Although, I usually have to do a little extra cleaning and sanitizing after he’s been here. I also had a problem with my a/​c and they replaced it promptly.
All in all, I get great service, a decent rental, an awesome price in a great location and I’m never bothered. I really couldn’t ask for more. Sure, this is not a top-​notch, big-​time management company interested in more development. They just manage what they have and only when they need to.
I am really pleased with their new online payment system, it makes it so much easier than mailing a check.

I have lived in a house managed by complete properties services for a little over 6 months now, and have had nothing but trouble since day 1. While the contracted maintenance man always showed up when he said he would, and fixed problems that he could, the management company would never be reached to report issues with the property. The property had horrible plumbing which complete properties services eventually tried to blame on me, than threaten to charge me for! Often the voice mail associated with maintenance would be full aswell as their «EMERGENCY 24 HR» contact number… I would not recomend any property this company is in charge of.