Club Quarters

Excellent customer service! Accidentally left clothes in the hotel room and they were shipped to my home in a matter of days. Nice room and friendly staff too!

I booked the room through Priceline and so of course did not know what Hotel I was going to get besides a 4 Star Hotel Down Town. I was coming to Houston to attend a Wedding and the Venue was Down Town. After booking this Hotel I received notice that the Wedding was called off due to a tragedy with the grooms family. I was not to concerned at this point since I had purchased the Insurance protection for the additional $ 10.00 dollars. Within 24 hours I filed an online claim and it literally took 11 business days for them to tell me that the claim was declined because it did not cover situations like this. However when I asked the Rep from the Insurance to direct me to where in the Exclusion Policy did it state it did not cover this he advised he it did not. Needless to say I decided to go to Houston anyways so I wouldn’t loose out on the money. I must say this place is by far a 4 Star Hotel. It’s old and outdated. The furniture in the rooms are cheap and not impressive. The sheets in the pull out couch were dirty and even found a babies pacifier between the sheets, Not to mention what appeared to be body hair. The carpet was stained and the small kitchen area smelled. The bathroom was small and old with a filthy shower curtain and mild on the tiles. Every window in the room was filthy that we couldn’t even enjoy the view from the 12^th floor. At this point I do not plan on using Priceline anymore in the future. Like the saying goes ’ you get what you pay for”. In this case it was a DUMP!

Perfect example of ‘you get what you pay for.’ Needed to book a hotel quickly after making a last minute decision to go to a concert in Houston. A coworker suggested one of those booking sites, and that’s how I found this gem.
GOOD:
**location — downtown, a few blocks from Toyota Center
**price — no complaints, right under $ 100
**fitness center — located downstairs, it was much better than I expected. Plenty of equipment, dumbbells, medicine balls, bosu ball, etc., and a machine to fill provided water bottles.
**check-​in/​check-​out — As odd as I thought it was to do both at a kiosk, it was quick, convenient, and I didn’t have to wait in line.
**wifi — free
BAD:
**parking — they charge extra, but when we arrived, we were told it was full. So we had to park down the street in a lot. It was less expensive. Some that can’t walk far may have issues with this. Also, how do you not have ample parking for your guests?
**entrance — maybe they are remodeling, but the entrance is on the side of the building.
**entrance — it’s tiny and congested with lots of people waiting to drop off and pick up their vehicles from valet. The check-​in/​check-​out kiosks are located here too, so it’s just too much.
**layout — our room was in a tight, little corner. It’s odd to describe, but it was set up really weird. If the people next door had tried to come in or out of their room at the same time, we would’ve all physically bumped into each other. Glad it didn’t happen.
**waste of space — lobby is a nice size, so I don’t know why they have the check-​in/​check-​out kiosks crammed in the entrance where everyone waits for valet.
JUST OKAY:
**room — definitely older and needs updating. I didn’t have any issues with cleanliness or noise from other rooms/​hallway. Bedding wasn’t the best, and I don’t dare sleep on/​under/​near the comforters (ick). View was horrific, but I didn’t come to stare out the window. Just kept the curtains closed. Plenty of outlets to charge our gadgets. Desk had ample enough space for me to set up the laptop and work for a few minutes.
**bar/​restaurant — my drink was mediocre. Bartender was okay though, gave us some free brownies since they made too much. Seems like most of us there were going to the concert. As I sat at the bar, I said, something smells like musty, mop water. That’s a distinct smell. When I looked up, I saw the top of the mop handle behind the bar, so it was sitting in the funky bucket below. That was gross. Move that to the back or something.
**bathroom — no issues raising the toilet lid like some mentioned. They are skimpy with the towels and washcloths.
It seemed like a busy place. Saw lots of people that work for airlines. Don’t know if they get some kind of discount, but they were everywhere.
After I left the fitness center, my key card wouldn’t let me up the elevator. I told a lady that worked there. She said someone would have to let me up. Then she just left me standing there. I thought SHE was going to let me up. So I went over to the mini desk in the entrance and told the guy behind the mini counter. He explained that since I’d probably laid the key card down too close to my cell phone, it deactivated it. Never had this happen anywhere else, but okay. I was pissed that she left me standing there and didn’t tell me to get my card reactivated.
Check-​out was quick at the kiosk. All the charges were accurate. Didn’t have to wait for valet since we’d parked in the lot up the street, then we were on our way.
Would I stay here again??? Hmmmmm, I dunno. Maybe. Definitely would not want to be here for more than 1 – 2 nights, and certainly not if I’m going to be in the room a lot (which is never when I travel). If the price is right, I might return. I’m certain there’s much nicer lodging in the area, so don’t come here expecting 5 star anything.

For the short time I was there. I have no complaints. But, the room was very small to be a 4 star hotel and I paid a $ 100 for the night. But, I would go back. Very nice and quiet.

When I arrived, there was apparently a slew of people in front of a sign with very fine print it says that valet is an extra 25+ taxes, per day. This is an extra $ 30 per day by the way. Nobody told me this when I booked, it is not written clearly online if you are just looking briefly to make a Reservation, and nobody told me when I first had my vehicle taken.
Both elevators were broken during my two night stay. This is absolutely unbelievable! The carpet inside of the room was dismissal at best. Also, I see a few posit or ratings about the coffee and fruit downstairs, really? Anyhow, the coffee was out when I wanted it. Go figure!
And I expressed my upset at being charged an extra $ 30 per night without being told ahead of time, I was told tough luck. I referenced Unilocal reviews, and they said well you came, didn’t you! Unbelievable. I will not stay back again.

Stay here over the Christmas season this was a very nice boutique hotel service was excellent and the staff very knowledgeable about the area, we were able to upgrade our room to a suite for an additional $ 25 a night (this was a great deal) the suite was twice the size of our previous room and the amenities were great, the only complaint that I had was that they didn’t explain the pricing of certain services such as the price for parking.which.we thought was included in the stay wasn’t (as a matter of fact it was billed separately per day) so if you stay here ask them to spell out what is included in the price of the stay, but having said all of that, the next time we are in the Houston area we will definitely be staying here again.

This was by far one of the weirdest hotels I’ve been to. Some parts seem super fancy (espresso machine in lobby, valet parking, etc.). And some parts seem super trashy (the windows in the rooms are a thin piece of glass and nothing else. Terrifying when you’re on the 14^th floor with a two year old). It’s not a bad place to stay. The sad part about this place is that if they tried, this could be a great hotel to stay at. But they have zero customer service, and just seem rude. The only solid customer service we got was from the valet Peter. He was the only one that seemed to go out of his way. Everyone else, from the restaurant to the front desk, acted like they were doing you a favor. I would stay here again, but it isn’t my preference.

The worst hotel that even charges $ 58,50 for 2 hours and 6 minutes late check-​out. Don’t have any policy for exactly that much charge and have the rudest customer service ever. NEVER STAY IN THIS HOTEL!!! IT IS THE CHEAPEST HOTEL WHICH LITERALLY STEALS YOUR MONEY!!! TOTALLY DISAPPOINTED!!!

When I saw there are lots of negative comment in Unilocal,I feel relieved, guys, good jobs. What u said is exactly happened on me. Bad and impolite customer services. Small hostel looking room. Only happy thing is they offer unlimited chilled water with free bottle. Never back again.

This was a great stay, we enjoyed the service they provided, the room was clean, and had free water bottles in the hallway. When we got back from our New Years Eve party we were hungry and the manager, can’t remember her name, but she was amazing she drove us to McDonald’s because that was the only thing open in downtown. Poor planning on the businesses in the area! If you are looking for a great value and a good place to lay your head stay here!

Let me start off by saying this place won’t ever have my business in the future again. How do you run out of parking spaces for your GUESTS? We pay so much money to stay here and you can’t even have enough parking for your guests? I get there’s events happening in the city yet you should make your guests your priority, not hike up prices so that you can make a couple extra bucks off of people trying to park. That makes no sense to me. So inconvenient. Never staying here again. Ever.

What a sad, sad place. Leaving the elevator on the way to my room there was trash strewn about the dirty carpet. The wallpaper was crumbling.
My room was depressingly small, wasn’t well-​cleaned, and smelled of cigarettes. The windows are bolted permanently shut, with no view but a brick wall mere feet from the window. I wondered if any sunlight would even reach inside the room the following day. Even the walls inside the room were dirty, with marks of who-​knows-​what dripping down the wallpaper. I called to have my room changed due to the unacceptable smell of old cigarettes. They informed me that the only room available would have too much noise from a train nearby. *sigh*
I moved anyway. My new room was large enough to not be terrible. This one has stains on the carpet, marks on the wall, and a stain on the bedspread that I don’t dare touch, because you know that thing isn’t washed every time the room changes occupants. Both rooms had what seemed like paper-​thin walls. You could be woken up just by the occupant next-​door to you having a normal-​volume conversation, or by the noise of them closing their closet door. Unacceptable. Both rooms had what seems like second-​hand furniture, with nicks and scratches. This place makes me sad, it really does.
I would not suggest this hotel to anyone. Though I stayed here for over 20 hours, I did not feel safe enough to leave the hotel, as from evidence the previous night while arriving, with homeless sleeping along the nearby street, it looked to be not a safe section of town. The only thing positive that I can think of to mention is that there are small refrigerators in both rooms that I stayed in. I appreciate rooms with refrigerators.

The room is close the elevator, which normally isn’t a problem, but adds a dramatic affect via sound (every two minutes or so) at this location. It seems like this normally isn’t an issue at other hotels. I can’t tell if they didn’t care if their guests would be bothered or not. The sheets are luxurious tissue paper. You feel like you’re opening a birthday present as you turn the bed down. An interesting stay. The staff has been great and everything feels clean. But it seems as there wasn’t much thought to the design of the establishment.

As far as location and price, this place is a great value. New, pretty reception area. Check in process was odd as there is only one station with a real person then two machines like how you speed check in at an airport. Our first room reeked of smoke and the front desk handled it well by quickly putting us in a new room. Rooms are clean. Comfort wise not the nicest, but also not terrible. I think my side of the bed may have had a spring loose as I woke up with some back pain. Overall for a downtown place one night for 90 $, can’t complain.

Upon walking in, it seems like a pretty nice place. Check in was quick, the people were nice and they offer free soda/​bottled water. Not too shabby.
The room was very basic. Pretty reminiscent of a dorm room for one.
The issues I had with the room was the mattress, the pillow choice and the toilet. I still haven’t figured out with the mattress is harder than the floor or vice versa. It’s incredibly difficult to fall asleep on and to stay asleep. I found myself tossing and turning all night waking up with an aching back. The pillows are gigantic until you lay on them. They then turn completely flat and unusable. And finally, the toilet seat won’t go all of the way up due to shoddy construction. Speaking of shoddy, the tub faucet had to be pushed back into the wall. It was sticking out by about a quarter inch leaving a lot of running water to flow behind the wall of the tub.
Just based off of the sleeping situation alone, I will not be returning.

I do not normally write bad reviews. If I have a bad experience somewhere I generally try to give them a second chance. In this case it was beyond bad.
We needed a getaway and thought an overnight stay in a nice downtown hotel would do the trick. Club Quarters uses
online and gives a nice description of the hotel & amenities. It sounded perfect and looked even better by the pictures shown. So I booked the room.
Upon arrival, valet parked our car and we were ushered to the check in counter. Check in went smoothly and we excitedly headed to our 6^th floor room to see our downtown Houston view at night. Upon entering my heart sank. The room was tiny, dark and cheap feeling. I tried to stay positive and thought maybe the view would make up for it. We pulled the curtains back and saw what looked like chicken wire going across the window as a screen. Past that we gazed upon the interior a/​c units of the hotel. Had I not paid $ 200 for this entire experience I wouldn’t be so upset. With further inspection of the room, it went from bad to worse. The walls were dirty. The bathroom had dirt & mold, the bed was hard and you could feel every spring. They did not even find it necessary to provide a fitted sheet. They just laid a flat sheet on the mattress which left the the top & bottom of the mattress exposed. Very disappointing experience.
The only positive comment I can even make is that I appreciated the tiny bottle of Matrix shampoo that came complementary with the moldy shower.

Very strange space, but I enjoyed my stay. The staff was helpful and friendly, and managed to get me to an ungodly early flight.
I felt a lot like I was entering Narnia every time I wanted to use the bathroom. It’s a bizarre layout. Thankfully, I didn’t experience the odd counter-​space fiasco I read from other reviewers. Maybe it’s been corrected?
The lobby is sweet. I like that style, so anything dated seemed intentional.

When last we stayed at Club Quarters, we found it charming and comfortable… small, and a bit out of date, but that was a bit of its charm. Fast to our current visit, in the middle of the hotel’s apparent «upgrade.» First, pulled up to a completely vacant valet area, where we had to track down some help. Due to construction, «check-​in» was moved to the side entry, and consisted of a kiosk (a la airport check in). We arrived at our room to discover they’d put us in a room with two twin beds instead of the queen we reserved. Back down to the desk (where to their credit they changed our room). Then to the second set of elevators, where an exasperated guest emerged to inform us that one of the two elevators didn’t work. Finally made it to our room to find… all charm completely stripped away in favor of the cheapest, most poorly installed updated’ décor I’ve seen in quite some time. Dresser to put away your clothes? Nope. Hangers to put clothes in the closet? Nope. And, my favorite ‘feature’ of the ‘upgrade?’ The newly renovated bathroom includes a marble counter over the top of the toilet. But, the counter juts out too far from the wall, sooooo: you can’t actually put the toilet seat all the way up! Another ‘modern’ feature they’ve added are chilled filtered water stations in the hallway… complete with piles and piles of DISPOSABLE PLASTIC BOTTLES (of course, no recycle bins). Because, who needs the environment, right?
And, the check out experience? Disorganized, frantic and rude. This was partially due to trying to cram the check in kiosks, valet, and check out desk into a tiny hallway, I suppose. My nicety to the woman at the desk was returned with complete rudeness about how ‘this is what you get when you check out at this time on a Sunday.’ Because checking out at 11:30 for a hotel with a noon check out is apparently not something Club Quarters is prepared to handle. If we had any doubts about whether to return, check out was the final nail in the coffin.

I flew in from California to meet up with this weekend, to some ol’comrades that I severed with in the Marines and I wanted to check out Houston for 1 night.
Club Quarters was a great location and price which I found this hotel on
. It’s within walking distance to several pubs, bars and various types of night life.
Club Quarters is currently renovating, which I didn’t have any issue while I stayed here 1 night.
The staff were great and very helpful and courteous!
I stayed in room 1012, it was very clean do to the room being remodeled!
I slept on the couch that folds out into a bed. I’m about 250, had several beers last night which is why I slept great! I had to call the desk for a few pillows and a blanket.
My buddy from Ohio had the bed since he paid for the room. I had to wake him up. He’s used to having his daughter sleeping with him and now he’s enjoying the bed space.
I didn’t use the kitchen amenities. Everything. Appeared very clean and in working order.
Strong Wifi in the room!!! I was stoked! I FaceTime home last night before I passed out! :)
Parking, I found a garage that was closer and paid $ 20, than the garage that the hotel uses.
Nice hotel!
Yes I recommend Club Quarters, and I would stay here again!
I wonder why this place is called Club Quarters??!

This is nice place. They are going through a renovation at the moment but it’s not much of an inconvenience. I had to make the reservation quick due to a power outage caused by a storm. I made the reservation for the wrong day and showed up a day early at 3am. They had a room but had to upgrade me to a larger one bedroom. They also give me a pretty good rate since I came in so late. The room has a nice kitchenette supplied with a Keurig and several flavors if coffee is your thing. It also has dinnerware which is a nice touch. Parking is valet and across the street @ $ 20.00 for over night. I’m not sure what the cost is for day parking since I was out all day.
The East West Rail runs next to the Hotel and the North South Rail is at the end of the block @ main St. There are quite a few place to eat several upscale and others. I also noticed several bars and possible clubs all within walking distance.
I would stay here again.