Cindy’s Cleaners

I’ve been in Houston for seven years and taking my cleaning to probably ten different cleaners. Cindy’s is the only one that I pick up every time and no buttons are broken and they’re done right every time.

If you want alterations done — go to a tailor, which Cindy’s Cleaners is not.
THE JOB: repair a two layer seam that had opened for about 1 – 2 inches and then dry clean the dress.
After an extensive review of all tailor-​dry cleaners on Unilocal,I selected 3 (including Cindy’s) to call. The woman on the phone quoted a fair price and seemed to know what she was talking about, so I brought the dress in. Upon arrival the man at the counter quoted me a much higher price without seeming to know anything about sewing. He also said that they could not repair the seam in house it was «too complicated and would be a send out.» The woman who does the tailoring was not present to examine the article of clothing. They seem like a good dry cleaners, but I would not (and did not) trust my dress to them.

If I could give this establishment zero stars I would – they are openly hostile to customers who don’t look rich enough. I drove there after reading their website, which promises «professional stain removal» and says they assume liability for your clothes when in their care. I walked in and an Asian woman – maybe Cindy, maybe not – in a fancy sequined cocktail dress stared at me, did not smile, and asked «you been here before?» and said she could not promise anything before Friday. Ok. I showed her my two dresses and she immediately said that she could not promise to get the stains out. Now, I have heard this before, but usually the cleaners get them out anyway. She was really, really adamant, though, that she could not promise anything. Probably said it twenty times. By this point I was really losing confidence in the service. My old cleaners in TN just did the best they could, and they were nice about it. I then asked her how much each dress would be. And. She said «six, seven dollar.» That sounded suspiciously low, so I asked if I could pay upfront. She said no, the computer will not allow that. This woman did everything she could to discourage me, so I took the hint and left. In the parking lot I noticed my vehicle looked more modest than the others on the lot. I also pass for younger than my actual age. I wondered of her rudeness had to do with the fact that I might not appear as wealthy or established as their typical customer. Maybe I would hurt their image as a fancy place. I certainly don’t wear sequined cocktail dresses at 12 in the afternoon. I ultimately dropped my dresses off with a service that charged more but let me pay upfront – it’s nice when they don’t try to ransom your property. They also promised to do their best, but made it sound like they actually will.

I bought a new suit «off of the rack» on Sunday evening. The pants were too long because Macy’s does not have a manlet section for supreme gentlemen under 6’4″ so they needed to be altered. I took a look at all of the Unilocal reviews for places that altered pants in a 5 mile radius of my office.
This location of Cindy’s had positive reviews and was conveniently located in the Greenway area so I brought my pants in to be altered on Monday morning. I explained to the girl behind the counter what I needed and (much more importantly) when I absolutely needed it by — I absolutely needed them wearable Friday.
This was 100% the reason of purchasing said new suit and I would not have left my pants with them if they had in any way told me that my request to have the altered pants in hand on Thursday afternoon was not doable. She printed me out a little pink receipt confirming that my pick up time was Thursday @ 3pm. I had $ 16 ready to go to pay for the service as she said it would cost.
I went back to work, marked it down on my calendar to pick up my pants on Thursday after 3pm, and life went on. I show up around 4pm on Thursday to find that my pants had not even been touched. I got a sob story from the two guys behind the counter about how the (seemingly) one and only girl that stitches things had a family problem and was neglecting work that week, namely the altering of my pants that had been promised to be done by that point in time.
SO WHERE WAS MY NOTIFICATION PRIOR TO MY PICK UP TIME THAT THE PANTS WERE NOT GOING TO BE READY AS PROMISED??? Nowhere.
I don’t think I had unrealistic expectations. A service was bargained for with a deadline they confirmed that they could comply with. They blew the deadline with no work done. This really, really rustles my jimmies because as a lawyer, a nice suit is kind of important to have and look half-​decent in. Other professions have a similar ‘dress for success’ kind of thing, I imagine. Instead I now look like tiny, emasculated Hapa boy who had to borrow his taller, white European father’s (or boyfriend/husband’s) suit for the day since it obviously doesn’t look quite right with the pant length and legs all rolled up.
I didn’t bring my pants there to chill out for nearly a week rent-​free. I brought them there to be altered and to pick them up at a point when the business said they would be ready for pick up. At that point when the altered pants were back in my possession I could put them on, wear them, and look fly for the explicit reason I spent my eurobucks on to procure the new suit in the first place from the clothiers. But instead I have pants that are still the same length as they were when they came off of the rack in the store.
You had one job …

Wanted to give it a while before I reviewed, but simply cannot wait any longer. I use cleaners regularly and just moved to this side of town so was looking for a good cleaners. Until now, I didn’t realize how great/​damn near perfect a cleaners could be! I’ve now used them about 8 times in two months.
Yes, they’re a bit on the pricier side, but damn if they don’t have the best all-​around service in Houston! At least from the 7 or so places I’ve tried over the last 5 years.
Depending on who you interact with, attitude might seem a bit dry/​short, but get over it… their focus on getting it right every time is well worth it! Most of the time, all I experience is smiles and above and beyond service… but just be prepared is all I’m saying :-)
To sum it up… if you want cheap, this isn’t for you. If you don’t mind paying a bit more than average and have it done right 99% of the time (I’m sure they’ll make a mistake at some point?), then get yourself here now!!!

I recently moved to the area, and I’ve been trying out dry cleaners to see which one I’ll be sticking with long-​term.
Cindy’s does seem to be a bit pricier than some dry cleaners, but they did an excellent job with the pieces I recently dropped off there. Everything was clean and perfectly pressed.
I noticed that unlike some places that use a pin or staple to attach a tag to clothing, Cindy’s put a very, very tiny iron-​on barcode tag inside each of my garments (in very unobtrusive locations. I definitely think this is preferable to using pins, which put holes in the fabric.
Other great things: they notify by e-​mail when your order is ready, and attach an itemized receipt with a listing of items (including their brand and style, plus the price for that item) to your order when picking up.

I had my clothes cleaned here when I used to live in Houston. great customer service and quality of work, not much else you can ask for in a dry cleaning service. the prices are extremely reasonable. when I moved to Phoenix I was in shock at how much higher the prices are here. I have recommended this place to all my friends and family in the area.

I recently moved away from Houston and should have written this review much earlier because it was through Unilocal that I first learned of Cindy’s, and I am so grateful for this. I used Cindy’s during my entire time in Houston (about two years) and thought they did an excellent job. They were always friendly and provided great customer service. They do excellent work — I never had a problem and felt I could trust them with my clothes. I found their prices to be fair. I will miss being a Cindy’s customer!

I went there to have 4 trousers altered. I asked the lady how much each would cost, and she said $ 5.99. Pretty reasonable, I thought. When i came back to pick them up she charged me $ 86! She denied saying $ 5.99! And she didn’t even try to make up for her mistake by giving me any kind of discount. All they care about is seeing the $$$$.
Never again.
To be fair, their dry cleaning prices were reasonable and the lady was very patient with me when she was helping me with the alterations.

Don’t take your clothes to Cindy’s Cleaners!!! There are so many other places in town that provide better service and lower prices.

Cindy’s really deserves 4.5 stars.
They are consistently good and have never ruined my clothes (not something that I can say for other cleaners). They also pick up and deliver which is a time saver.
GREAT customer service — when I do take things in myself, they carry them out to the car. They also recognize me on sight at this point. I must go there a lot.
Are they a little more expensive? Probably — but they are worth it.

More expensive than others cleaners in area. Poor/​weird customer service. I was trying them out but after I picked up my two dresses for $ 22.00, (!!!) I had all the info I needed.

I’ve tried a lot of cleaners and Cindy’s is by far the best. I was amazed they were able to remove a wine stain from my «WHITE» silk summer dress. I’m also pleased my white clothes didn’t come back dingy like other cleaners I’ve used in the past. The staff is very friendly and the quality is excellent.

Cindy’s picks up at my complex and they are AWESOME! We have quite a few options here and when I asked the front desk which one everyone liked best and used, she said Cindy’s– no hesitation and now I know why. I have had great service from Cindy’s. I tend to have a lot of stains end up on my silk shirts– really putting Cindy’s to the test and all my shirts come back stain free, good as new. I also really like how personal Cindy’s is– the driver texts to let me know when my clothes are dropped back off, all within a few days of them being picked up (and if I ever have an «emergency» and need something ASAP they’ve expressed their ability to come pick it up, doesn’t even have to be one of their pick up days at my complex). All in all, Cindy’s is great and I’m more than satisfied with their service! I’d highly recommend using them.

I tried to get my boyfriend’s pants dry cleaned here. Each pair of pants was $ 5.99. I thought that was pretty pricey. Although they did a good job, I found another cleaner further down the street at US cleaners to be cheaper. I think it’s $ 3.75−3.99/pants. That’s a significant difference. I am not sure why some dry cleaners are A LOT more than others, especially when the chemicals all seem to be pretty toxic no matter where you go.

Cindy’s Cleaners is the absolute best! They helped me clean, press, and steam my wedding dress before the big day. I was nervous about it being damaged, and Michael, the owner, took the initiative to help reassure me. He personally watched over it through the entire process and even had his tailor review some alteration mistakes that were made to it. Truly top notch service that goes above and beyond. I’ll definitely be a returning, loyal customer.

Great place! Unlike most places inside the loop, this place knows the definition of customer service. When a button is broken at other places, they just blame you. At Cindy’s, they replace it. It isn’t a that hard, but most businesses take the easy route instead of doing what’s best for the customer. Great prices and a good attitude. I recommend them to everyone.

Thanks to other Unilocal reviewers for their detailed info on this shop. We are new to town and the thought of finding a great place for my husband’s shirts, etc. made me worried. We have a great place back in Columbus OH, Clothing Care. I’ve now used Cindy’s twice to launder my husband’s dress shirts. The service is excellent. Fast turnaround. Great work. Note, there is a nice discount if you prepay with cash. We frugal midwesterners dig a prepay discount!

Going through all of my reviews to make some changes and this is the #1 on the list of well deserved updates.
The week before the wedding my beautiful bride was to take bridal portraits with the photographer in Galveston. During these pictures, she wore the wedding dress and posed with a bouquet of red roses all over the strand. Of course, STAINS ON THE WHITE DRESS! *GASP* I know– Right.
Well, after the high-​end dress retailer sent her to a place that quoted her $ 350 minimum over the phone for the spot work on her dress without even knowing the length or size, I demanded she trust Micheal at Cindy’s with this task. And off she went, dropping off both her wedding dress and her rehearsal dinner dress. She was nervous but everyone there gave their personal honor that nothing would happen and that the dress would be done in time.
Micheal called me personally to tell me that the dresses were done (PERFECTLY) and to tell me that he had driven them to and from their plant personally and had the plant manager walk the garments through the process himself.
How much did it all cost?
$ 35.00
How much was all of this service worth?
$ 400.00

Cindy’s is your typical neighborhood dry cleaning place with a friendly twist. The owners are hands-​on and very nice, and the rest of the staff happily and enthusiastically welcomes you on the days the owners aren’t around. Heck, somebody even drew a portrait of one of them that’s hanging on the wall: now that’s dedication to your dry cleaner.
I’ve taken my dry cleaning here for years, and they’ve never lost a thing. What’s more, everything is always professionally folded and packaged. They’re also honest about the miracles they can and can’t perform. Cindy’s also does tailoring, and they’ll get all those annoying pilly things off your sweater for you for a ridiculously cheap price.