Chipotle Mexican Grill

This chipotle location is probably one of the smaller, plain locations I’ve ever eaten at. It’s Chipotle, so the quality of the food is the same pretty much no matter where you eat it. But the service is just so slow. I’m not sure why, they just move slow and don’t listen very well.

Sent my son to pick up dinner. He came home with a bowl that wasn’t even half full! Chipotle charges a premium price for their food but don’t want to put enough food in a bowl to fill a grown adult? Really? There are plenty of choices to spend my money at. It won’t be here anymore.

This Chipotle is weaksauce. The stingiest location I’ve ever eaten at. I come here because it’s closest to my house but I always have to question my decision because of the amount of food you get. Sometimes, and really just some times, I only deal and come because let’s get real, there ain’t much non-​greasy, slightly healthier food in this area of Highway 6. Everytime I come it’s like a baby scoop of chicken, like c’mon. Is it going to hurt you to actually give me a real scoop? These poor reviews are hurting you a lot more. Even out your rice, beans and meat ratio! God, it’s like I’m just eating rice and beans, with a tease of meat. I like the 1960 location better but I only go there when I work. You should be embarrassed to call yourself a Chipotle. more like Cheapotle. Plus, the most (not all) of the staff treat your food like they just don’t even care. I have no problem with establishments hiring young young people so they can get a start on making money, but teach them to come in and service the people while they’re not stoned.

THE WORST CUSTOMER SERVICE!
I ordered a chicken and cheese quesadilla with salsa on the side and they charged me $ 1 for a cup of salsa. A cup of freaking salsa. Doesn’t that come with the order?! I have ordered this many times at other locations and have never heard of this. Not to mention that I used to manage a restaurant very similar to chipotle and I still have never heard of charging so much for something that should come with the order. It’s one thing if it’s cheese, or meat, or if I wanted the salsa on its own, but nearly $ 1 for a small cup of salsa to go with a quesadilla?! I don’t feel like I was rude when I asked the employees about it but they were very rude and argued with me. Oh, and she told me it was only 75 cents when it was actually 90 cents. I could care less about the money, but if you’re going to be rude and argue about it at least get your prices right.
Then as I was waiting for my order, a lady came up to them with her receipt and pointed out that they over charged her. They refused to give her a refund, so she asked for a side of chips (no guac or salsa) to try to get her money’s worth and they still refused! They offered her a side of corn. Never coming back to this location. Seriously lacking management!
.and after reading other reviews, I am VERY skeptical about the ones higher than 2 stars. They have to be employees or friends of the GM. I find it hard to believe that people actually find the employees friendly.

This place was shit, my gf burrito came out to the size of her palm. Rude ass workers too.

Forever waiting in line. They don’t have enough workers and the ones they have are slow.

I’ll surely come back! The store was clean, not crowded when I arrived. It is conveniently located between Target and Petco, a Starbucks a few steps away as well. Corner of Spencer Rd and Highway 6 N. As far as food quality, it was great but not the greatest of all (I like the chipotle in fannin as meat is being cooked frequently) the chicken I was served felt a little dry but well. Anyways not sure why so many extremely negative reviews, it wasn’t that bad! Customer service was alright no rude employees from what I saw.

Not sure why such negative reviews at this location. My husband and I come here often and the staff is always friendly. During peak hours, they are efficient so there is little wait time. Love how the staff are so caring for a fast food establishment. When I was pregnant, they asked how I was doing and even remembered the baby’s name after I had delivered. Compliments to the manager there, she always makes a point to greet you when she sees you.

Don’t even feel like writing my entire experiences here. Came multiple times since this location is closest to my house. Staff is either rude, or don’t listen to your order, or just lazy (telling me they don’t do this burrito anymore when I just got it 2 days before). One time, didn’t want to give me guacamole because staff was saving it for herself to take home. Like really? To top that off, they give you attitude about everything! If I’m ordering 3 different bowls I can only talk to one person at a time! But nooo one ask me about rice, the other ask me about what veggies when I’m obviously ordering for other people too. Both staff glaring and rushing me to answer them when I can only answer 1 at a time. Most likely will not come to this location unless have to.

My first time at this location, and it was 8 pm, maybe they’d had a big dinner rush, so I figured I’d give them the benefit of the doubt and wait to go a second time before I wrote a review. Then I read other reviews, written over several months, all citing the same poor experience I had. This was not just a fluke of one off night.
The two teenage boys assembling the burritos were hustling as fast add they could. Clearly not very well trained, slopping the food on the counter, smearing guacamole all over the foil, but making up for it by being pleasant and patient with the lady who decided to make a phone call right as it was her turn to order, and another lady who kept changing her mind. A line was starting to stack up, the boys were frantically trying to make up time.
All the while the girl working the cash register just stood there smirking and criticizing what the boys were doing. Then they needed to replenish salsa, sour cream, guacamole, beans… one thing after another, and yet the girl continued to stand, or wander away. All that waiting I had plenty of time to look around, the prep surface was smeared with drips of burritos gone by, the counter was marked up with Sharpie where they’d miss putting the marker back in its hole. Garbage over flowing, spills on the floor, unwiped tables, no where to set my bag while I filled my drink because there was a puddle of soda on the counter. Inside the lemon slice container were empty straw wrappers as if more than one person confused it for the trash.
Syill the two boys assembling were doing their best to keep up while receiving critique from the do nothing cashier and there were at least two other employees milling around accomplishing nothing at all except for joining in the smirking whenever the cashier looked over at them. What a horrible place that must be to eork! Get a new job two boys, you are too good for that place.
I haven’t even gotten to the food. The guacamole was so salty it was not edible. My tortilla so saturated with funky water from the chicken and beans it was soggy and limp.
Clearly this place needs a management overhaul. Such a shame. I’ll continue to drive to the Chipotle at 1960/​290, passing by this one on my way.

This is the worst chipotle restaurant I have ever eaten at. I don’t even know why I came back. The last time they ran out of key food items and this time they did the same; plus they were very skimpy on the chicken. It was dirty and it appeared there was something spilled all over the utensils. Not coming back.

No chicken @ 5:30 on a Friday. WHAT?! Food was cold and flavorless. A half dozen employees standing around in a dirty restaraunt. Very disappointing.

I love Chipotle… but this location should not be considered one. I made a to go order online, when I turned up it was ready on time which was good. But the food was awful. My bowl was leaking through the bag all over my car seat, then when I opened salad bowl it was half full. I had asked for extra veggies and there were 2 pieces of onion and 2 pieces of peppers. Not to mention there were a couple of pieces of chicken in my bowl and I ordered sofritas… good luck to vegetarians out there. Overall you expect fresh good quality food from Chipotle mine was soggy and not worth the $ 7 I paid. I will no longer be visiting this location.

Chipotle has lost its touch. Especially this place where some real incompetent workers serve uncooked food with unmixed and broken tortillas. I would never come back here
I would rather go to freebirds world burritos where they have more options and very friendly and patient people serving you the right burrito.

The quality of the food is never a problem with Chipotle, however their service is horrible. I always place my orders through the app because I am always on the move and cannot wait in the long lines (especially this one). On two instances I ordered 30 minutes ahead of time and when I arrived they hadn’t even known that I placed an order. They didn’t even apologize and were actually sarcastic when I tried explaining why I was upset. Chipotle is always great but this particular location needs to work on their customer service.

Should actually be –5. Every single time I’ve come here the rice is uncooked, the fajitas slimy and the beef raw and fatty. Went today — why does your white rice and brown rice look the same? No veggies? And the beef again raw and fatty. Walked out before I even finished ordering. Disgusting. Why has chipotle not fired everyone at this location? They suck.

Seriously such an awful Chipotle. The workers do not know what they’re doing at all.
**Warning: long, step by step post (tl;dr at bottom):
I came in to find maybe 4 or 5 people in line ahead of me. Nothing out of the ordinary, really. There’s 4 workers in sight and meat sizzling on the grill. I’m used to the Chipotle over at the corner of 290 and 1960, so I had an expectation that it wouldn’t take long at all to get to my turn, especially since there are enough workers. As I’m waiting, I see the people ahead of me getting large helpings of everything. I’m excited.
Wait wait wait.
Some ten or fifteen minutes later, I finally get my turn. I wasn’t in a hurry, so I was just on my phone and didn’t really notice. The wait alone wouldn’t have prompted me to write this review, but there were so many things I noticed in the time I was held up there. When I get up to the front, the girl walks to the back. Now, I’m waiting some more. She comes back, I ask for a burrito with chicken. No fajita mix because there was only burnt scraps in the bin. No beans because it just looked like a big pool of black water. I wasn’t even sure what it was, so I kind of forgot.
Moving on. They didn’t majorly skimp out on portions. I kind of expected a little bit less than the 300lb. 6’0″ guy in front of me since I’m a little Asian girl. Can’t really complain there, since I’m sure I could’ve asked for more, but I didn’t want to be troublesome.
I get to the salsas. The pico just looked like half a bin of mush, but I got it anyway because I can’t do without veggies. I ask for corn, just a little cheese (because I saw how they were piling it on for the customers before me), and lettuce. Didn’t get guac because it was poop brown. The guy puts on a normal amount of cheese (as compared to usual), and he checks the compartment underneath for more lettuce. Nothing there. He goes to the back, and I see him look up and touch a box. He comes back and checks the bottom compartment again and says there’s no lettuce. Absolutely no lettuce. I just saw him piling it on for the people earlier, and now there is no lettuce. Ugh, okay. I go to pay.
As I’m waiting for the cashier to get her manager because she didn’t know how to scan my gift card, I look back to see the line getting backed up. There’s two workers standing, just standing. Meat from earlier is still sizzling (burning?), and there’s a line of people waiting just like I was. And they won’t get lettuce, either.
Tl;dr Highly disappointed in this Chipotle so near to my house. If you’re okay with waiting and a little variance to your Chipotle, it’s convenient. If not, go to the pros at 290.

Highway 6 — every time we come we have a great experience. Here’s a copy of my recent review to Fry.
Chipotle by brand is always a good choice. Fry location is not at all the quality that the Chipotle Mexican Grill, 6887 Highway 6 North, Houston, TX 77 084 is. Fry has quality issues — meats burned, roasted bell peppers are burned. Guy behind the counter doesn’t seem to care about how he’s doing what he’s doing.
Guy behind the counter — you work at a great place! Make it the amazing experience it should be without much effort. Food here is awesome when it’s not burned.
Highway 6 location– you make sure every guest feels at home and is in the know about your latest Sofritas craze– you deserve some acknowledgment also for the way you engage your customers. Cashier lady at Highway 6 — you make people feel glad to have come! People do notice.

As you can probably guess, not all Chipotles are created equal (or is it equally? Grammar is hard.)
I’ve never had an issue with the food quality at this location. However, the line is ALWAYS slow as hell. I was recently on a Chipotle high and I stopped by about 3 times in one week (don’t judge). The location is tiny, so the line will always look long, even if there are only 5 – 10 people waiting. After several minutes of people watching during my last visit, I noticed a few employees just goofing off and chit chatting in the back while the servers up front were working their butts off. Good job, youths of America.
I love Chipotle, but I just can’t bring myself to return to this location.

I love the food here and always have. Fresh and plenty of it.
However… This location lacks a friendly staff… The lady who helped me was tired apparently and couldn’t even act happy. She want rude but clearly didn’t want anyone bothering her while she was trying to clean up. The rest of the staff were at a table eating having a good time yet not acknowledging she was busy. Maybe they were off the clock. Still I don’t like going to a place I feel like I’m nothing someone… Not even for the great food. Which btw, the lettuce wasn’t as fresh as usual and I always get a salad.