Center Point Energy

If you can avoid dealing with these people, do it. Don’t waste your time and energy. They are rude and seem like they hate their jobs. In this recession times they should be grateful they are employed because some of them definitely don’t deserve it. Do not expect an easy solution to any problem you may have, they are complicated AF. I hate that they have a monopoly kind of deal in houston, I don’t know whats the politics behind this, but it is not fair. So frustrating.

TERRIBLE CUSTOMER SERVICE. Powers been out 16 hours. We have been trying to get someone over here ALL DAY. (90 year old living here and it’s getting colder by the hour) NOT COOL. Each time I call I am given a different excuse as to why nobody has made it here yet! This is the most unprofessional company I have had to deal with ever.

This is the fourth time I have had to call Center Point THIS YEAR — because my gas bill was either 3 or 4 times higher than it usually is. The past three times, the mistake was in my favor. For this current bill, I have not used my gas fireplace or my gas grill, and I didn’t use any excessive heat. My electric bill is normal so if I did use any excessive heat, I would think that would show up in the electric bill. We’ll see what happens.
The help center is capable. If the bill is incorrect, they send me a new bill. If my current bill is correct, I will have to wait to see if I get a bill, and if I don’t, I am to assume I need to pay the bill I have. Center Point does not let me know if the bill I have, the one I think is incorrect, is actually correct. So I’d have to call them, even though they have all my information.
I did get a new ERT this year — CenterPoint can read my meter without coming in my yard. I don’t know how they read it without picking up my neighbor’s meter.