Castle Dental

Do not go here. This place is closed but when I did go they told me all of these crazy charges and wanted to pull half of my teeth they had trumped up 8000 worth of work. I never went back at a new dentist now. Beware

Terrible service! Made a simple cleaning appt at 9am and they just left me sitting in the chair for 30 minutes and no one came by to check on me or give me an update! I walked out at 10am!

I’m rating 3 because of service. Do not come here if you don’t have GOOD insurance. I came out with 12,000 worth of work. Insurance paid all but 4,000. They enforce cleaning before ANY work is done. They have in house financing and outside financing. AGAIN have good credit standings so you can finance or pay as you go for each procedure. CLEAR your Day they are SLOW. My work was good. Had a root canal. Had a Little soreness. But no agony.

I went here expecting a routine check up and cleaning (they advertise cleanings on the web site). They wouldn’t give me a cleaning but instead wanted me to come back for a thousand dollar cleaning. I have been going to another dentist for 15 years before I moved to Houston and he never recommended such drastic treatment. BEWARE!

I wish I could give them ZERO stars. Much like the other reviews… this place tried to stick me with $ 10,000 worth of work, with my out of pocket being $ 4K. YES, TEN THOUSAND DOLLARS! And all I did was go in for a cleaning, no complaints or anything. I literally told them they were CRAZY and walked out. Never again!

So, I was ready to give it 1 star after my first visit and reading all these reviews and finding out that I had the EXACT SAME EXPERIENCE. But after going in for my cleaning today, which had to be 6 weeks after my x-​rays/​gingivitis treatment, it wasn’t too bad.
I’ll go with the positive first, since it’s super short. The dental hygienist, Kris, is pretty thorough. She spent a lot of time picking out all the calcified crap in my teeth and was very warm and friendly. The office staff is also very nice, as is Dr. Do.
The negative — Because the dental hygienist was so thorough, it took forever and I was almost late to spinning class. She also tried to get me to do a fluoride treatment, which I had already declined, and tried to sell me on their intelisonic electric toothbrush. Luckily, they were sold out.
During my first visit, Dr. Do pushed so hard for me to get a sonicare electric toothbrush. I told him my husband has an oral-​b one and I could just get a new brush and use his. No, he said, it has to be a sonicare one, from Target, the cheapest one. Does he own stock in them?
Afterwards, a dental assistant took me to an office and told me all the treatments that were recommended. Oh. my. goodness. $ 401 worth of treatment was recommended. I brush my teeth at least twice a day and floss every night. Below was what was recommended:
— gingivitis treatment (I apparently had gingivitis — no dentist has ever told me that!)
— a take home medication for my gingivitis
— fluoride varnish
— apparently, my 4 molars were all cracked and needed to be sealed up (I have never heard of this before, and Dr. Do says this just happens to everyone)
I was a fool and took the gingivitis treatment… When I declined all the other extra work, the dental assistant was kinda pushy about it.
So after my first experience with them and reading all these similar Unilocal reviews, Castle Dental sent me a survey asking me how my experience was. Well, I let them have it, saying that they’re just trying to get money. Well, the office manager, Bronica, came to talk to me after my second visit. She was nice and polite, and said that Dr. Do is the best dentist ever, and he would never do that. And that gingivitis could happen in a month. And pretty much that there’s no scam.
So either Dr. Do is the best dentist ever and sees things other dentists don’t, or he’s trying to make money by recommending the same treatment in everyone.
I won’t be coming back.

It’s terrible experience. Asked to come 30 mins earlier, but everyone is out lunch! Spent whole afternoon, from 1:30 to 4:30, have not get my teeth cleaned! Will never come again!!!

This place tries to wow you with their technology and efficiency in making appointments, but this is not the place to go for several reasons.
My first appointment required taking x rays when I thought I was just coming in for a regular cleaning. You have to schedule an additional appointment for whatever they say is wrong with you the first time you meet your dentist there (which most of it is not true). So I scheduled another one later that day and came in. They said I had gingivitis and cavities in my mouth and had to pay $ 940 out of pocket (I have insurance). All I wanted was a regular cleaning and they said they don’t do that! So I went in to get gingivitis treatment, which cost me $ 130.
After doing a bit of research and talking to some friends who are in dental school, I concluded that corporate dentistries are not the place to go. They have flawed ethics systems and charge you for things you don’t really need.
I’ve only been here once, but that is enough for me to switch dentists. I wish I had read previous reviews!!!

I had the exact same experience as Raphael R. and Mariel below. I recently moved to Houston and have been with the same dentist for about 20 years and am very rigorous and careful with my dental hygeine. However, due to my dental insurance policy options, I went to Castle for a routine cleaning because it is nearby my workplace. I should have read the reviews first! After scheduling just a routine cleaning, x-​rays were taken and I was told that I have very severe gum disease which would entail almost $ 2500 worth of «deep-​cleaning», which would not be covered by my insurance. What a load of bull! I got a second opinion when I visited my dentist on a trip back home and was told that all I needed was a regular cleaning. This place is a scam! Steer away from Castle Dental!

I conquer with the bad postings here… my last visit I waited two hours… I always arrive 30 mins prior appointment… they told me a lot of cavities and was diagnosed with gingivitis… which I was WTH??? also they told me a crown will cost me 1,400 with I needed two of them… they did not want to clean my teeth cause of the gingivitis… really??? I see that these Castle people like to say the same diagnostic to every patient… this is so FONNY…
DONT GO TO THIS PLACE… THEY WILL RIP U OFF…

Same experience as Mariel and Rafael. Seriously, if you ever pay heed to a Unilocal review stay away from Castle Dental and Dr. Do.
Dr. Do is running a fraudulent enterprise at Castle Dental. I was «assigned» to this «dentist» office because of my DHMO insurance plan.
The visit went eerily similar to the others posters:
The assistant takes x-​rays of my teeth. Dr. Do comes in, without even looking at my teeth once, tells me that I have six new cavities based on the x-​rays alone. Keep in mind I had my teeth examined my Dentist of 10+ years within the past 8 months who found no cavities. Dr. Do showed me the x-​rays which showed absolutely nothing.
He then says I have to consult with the hygienist about the type of cleaning he would recommend. Of course, he recommend a two step gingivitis cleaning that normally costs $ 2,000 + but could by mine for the low price of $ 500+ dollars due to my insurance. I am very rigorous about my dental hygiene brushing AND flossing twice every single day.
It goes without saying that I up and left. Will be going to another dentist in the ensuing weeks, and will be taking action with my insurance company against this crook.
Seriously, beware. If you DHMO plan tries to make you come here, you need to explain to them that it is outside of your range. It’s sad to think this dentist probably preys on the elderly or those that simply don’t know any better.

Worst Staff I have ever encountered! Receptionist is rude. The customer service here is completely awful… No wonder two of the dentists that used to work there JUMPED SHIP.
Even the dentist has terrible bed side manner; and I found him to be extremely unprofessional.
I had an appointment for a simple teeth cleaning; they took extensive X-​Rays and then made me wait over 45 minutes to «start» the cleaning, I had to reschedule. When I called to reschedule, they DENIED me to get the cleaning MY INSURANCE COVERED but instead would only make an appt if I did another kind of cleaning that would cost me $$$$$ out of pocket!
I told the girl I would find another dentist that would gladly take my insurance money to get a regular teeth cleaning. AND I HAVE! AND I LOVE THIS OTHER DENTIST!
*** DO NOT GO TO THIS CASTLE DENTAL OFF KIRBY ***

I had the EXACT same experience as Rafael R, it’s actually a little frightening. Forced to go here because of a DHMO insurance plan that was very restrictive. I am also rigorous about dental hygiene and brush and floss at least 2x per day. Maybe 1 adult cavity in my life. The non-​English speaking dentist took photos of my teeth and had me watch YouTube videos about how my bone tissue was deteriorating. Diagnosed with some bone tissue prognosis and 5 cavities… would cost $ 600 for all the work I needed. Oh and he tried to sell me a $ 175 Sonicare toothbrush, which I am sure he is getting paid to push. Good thing I went with my instinct and left immediately.
Jan 1 I switched to a PPO, saw a recommended dentist, and surprise surprise clean bill of health. No cavities. No bone deteriorating. Nothing!
DO NOT GO HERE. I can’t imagine what would have happened if I had let them drill my 5 mystery cavities.

Worst dentist ever. Seriously, these guys run the most dishonest practice imaginable. I only visited them because my wife and I enrolled in a less expensive (and thus less flexible) dental insurance plan.
I have quite healthy teeth and am fairly rigorous about my oral hygiene (brush 2 – 3 times daily, floss daily). I have had only 1 cavity in my adult teeth, ever. So when I went to Castle Dental for a routine cleaning I was shocked when the dentist diagnosed me with 8 cavities and gingivitis. He made his diagnoses based on photographs of the teeth and gums taken by the technician, without prodding the teeth or inspecting further.
Instead of being offered a cleaning during that visit, I was told I needed a special cleaning due to the gingivitis and would have to schedule one for the future. I was presented with an inventory of work to be done, including the 8 cavities and future cleaning, totaling more than $ 1400 dollars, only a fraction of which would be covered by insurance.
My wife had experienced nearly the same treatment in her visit. We immediately re-​enrolled in our old PPO plan, and switched back to our previous dentist on January 1. I had a cleaning today with my previous (and current) dentist (P+E Dental) who gave me a completely clean bill of health.
In summary: Castle Dental = multiple visits and $ 1400 of unnecessary work.
My guys = amazing service, no extra charges.
DO NOT TRUST CASTLE.

I have been here twice since getting my new dental insurance and have been very pleased! The appointment was easy to make and they were able to see me the same week I called. Both times I have been, I didn’t have to wait more than 10 minutes to be seen. I have been most impressed with the teaching they give here. Being a nurse, I know how important patient teaching is. The dental hygienist was very thorough in her teaching about the treatments I was receiving, even giving me her email address to write to if I had further questions or concerns. The dentist (can’t remember his name) was also very informative.
Overall I am very happy with my new dental clinic and will continue to come here!

The worst dental service yet!
After making an appointment in this office and explaining to the person on the phone that I needed a crown replacement done as soon as possible, I was surprised to have to explain the same thing to three other people in the same office. Finally, after waiting nearly an hour for apparently no reason (there was no one in the office), the dentist saw me and asked me once again what my visit was about. When I told her, she said I needed to fill out some paper work, but the lady that knew what that paper work was, was out of the office. The dentist directed me to ask the people in the front desk to see if they knew, but of course, they had no clue. Before I left, I was asked to leave my number so that they could call me whenever the person in charge of doing the paperwork returned. I never received a call.
Few days later, I decided to give them another chance and went to the office one more time. The manager, was not in the office, so I left my number for her to call me and again… she never did! I switched providers.
People there don’t have a clue of what their doing and it’s amazing how easy it is for them to play with people’s time!
Avoid a very unpleasant experience!

Horrible.
I was actually a happy customer after my first visit. The dentist & hygienist were both very nice & my wait was quite bearable. But after my first visit, things just went from okay to bad to horrendous.
First of all, the employees working the counter don’t believe in providing good customer service. They are not happy people. And the rest of the staff aren’t too far from the counter staff. During my last visit, I waited for the dentist for more than ONE HOUR, laying in the chair. During this time, I was not made aware that the dentist I was waiting for was performing surgery. After notifying the staff that I had to get back to work, they convinced me to wait for the hygienist, who showed up after fifteen MORE minutes. Fun, yes.
On top of that, I would have to make appointments at least a month & a half in advance. After 2 years, I finally decided to switch to a new dentist. Castle Dental, see you never.