Castle Dental

Office staff very nice and will make sure that you comfortable and taken care off

The dentist is never a fun place to go, but for me, although my visits have been a bit painful, I understand that this is probably one of the better places that makes you feel comfortable, and eases the fear of any kind of dental work.
The receptionists know their regular guests by name, which is a definite plus, and admirable feature of their customer service. On top of that, they attempt to make conversation with you so they get to know you on a personal basis.
This office is affordable and definitely more practical than some of the pricier places here in Houston.
Overall, I must say that I’m a fan.

I am VERY happy with my treatment and the 2 professionals (doctor and hygienist) that have helped me so far. However, If you like to be helped when you have an appointment scheduled at a particular time, make sure you stress that from the get-​go. Time seems to be a fluid issue at this office.
I had an 11:00 a.m. appointment. I got there on time, the front desk person swiftly charged me in full for the treatment I was receiving that day, and then asked me to sit down in the waiting area.
Twenty (20) minutes later, the dental hygienist came and asked me to step into place for my treatment. When I was ready with a bib on and everything, she asked me if I was in a hurry… Since I wasn’t necessarily in a hurry, I said no.
Then, she said that there were 2 patients in front of me, and if I didn’t mind waiting while she helped them…
Then I asked how this could be possible since I had an 11:00 a.m. appointment and I was there on time! She kindly explained to me that there are 3 schedules, the new patient schedule, the doctors schedule and her schedule.
So, I inferred that it was a problem of double booking which is just not acceptable.
She then suggested that instead of waiting all that time, that I could come back at 2:00 p.m. because her schedule was completely clear then.
I agreed to do that and came back at the time she indicated.
I did so, because luckily on that day, I could, and because I had ALREADY been charged for that day’s treatment!!!
In my humble opinion, this is not a proper way to conduct business because it is disrespectful to the patient’s time.
I was lucky that on that day I could afford to waste time and gas to accommodate the office’s scheduling mishaps, but not everyone has the same luxury, and there might be another day when I can’t do this (for example when one takes time off work).
The doctor and hygienist are wonderful at their job but I can’t wrap my head around the way the office plays with patient’s time and patience.
I feel that I should be compensated for what happened…

Worst customer service I can imagine when it comes to billing. I was sold on fluoride treatment at a given price by the office folks who supposedly checked directly with my insurance. When it came time to pay, my insurance had a clear clause that such treatment is only covered for children. I was then sent the full bill by the castle billing folks. When calling in, I was told that insurance is no guarantee and that I was fully liable. What happened to acting in good will? I was clearly sold on a service at a given price by a confident office staff person only to be told that I was actually required to pay out of pocket more than two times what I agreed. When discussing with the billing person that they should kindly eat the cost (just $ 41), the individual actually hung up the phone on me like a teenager throwing a tantrum. That’s the last time this place gets my business.

This Dental office is sooooooo awesome!!! Doc is just so comforting & makes you feel very safe & comfortable! Every time I get a «deep cleaning» they have to numb me… But this hygienist «EMILY» is truly the cream of the crop! She was so kind, gentle & made me so comfortable it was great! Their office is ALWAYS clean & the staff remains the same & they remember you.
But the #1 reason I continue to return is the office manager «STACEY!!!» All I can say is BOMB​.COM! This lady is amazing & she will find a way to work with you. I love this location on WESTHEIMER @ LAZY HOLLOW!
xoxoxoxoxo
SAMANTHA D.

Very friendly and helpful staff members. They offer great customer service. Smiling faces. Ready to work with you including the dentist.

Friendly and competent staff. Empathetic and knowledgeable. I’ve found my new dental office :-)