Canvas Focus

I am here to update my review because I think they deserve more stars after seeing the final piece.
When I got my canvas, it is exactly what I am looking for. The company addressed my concern after I explained why the 1^st print came out wrong. They did it exactly how I want it by extending one side to shift everything in the middle! At first, the lady said they can’t do it because they send the jobs to the print shop and they are the one to do the work. But I am glad they did it for me!
I bump it up to a 4 star based on the final print come out perfectly. 1 star deducted because the conversation went back and forth was a pain in the butt

I finally cashed in my Amazon Local vouchers for 3 canvases. I created collages of some of my favorite travel pictures on my computer with black borders around each picture. The colors were all over the spectrum: skin, flowers, mountains, water, sunrise, sunset, blacks and whites. The web site was hard to use and I apparently didn’t get things quite right, cutting off a part of something trying to make a gallery wrap.. I got an email from them telling me there was a problem with the order and they suggested I change to museum wrap. I told them to go ahead with a black border.
The canvases came yesterday and they are gorgeous. The colors pop, just like they do on my retina display.
I’ve used three other companies for canvas prints and these are the best. The prints are wrapped square, the corners folded neatly and two hangers were placed on the edges ready for a wire.
I was concerned when I struggled with the website, but the prompt email and a suggested fix let me know someone was watching out for me.

Very disappointed with the whole transaction. I used an Amazon local voucher to order a canvas print. I found the order process on their website difficult to use and I was very unhappy with the outcome of my print.
After spending nearly 4 weeks going back and forth with the vendor, I was told that they would not be able to reprint my canvas. While I understand that the vendor doesn’t want to lose money (especially on a already reduced canvas) I am surprised that they would not take more effort to ensure that I would be a return customer. In the end, I am going to print my canvas at Costco where I know that I can reprint if the colors do not turn out right.

Very unhappy with the product and the customer service. I purchased the offer through Amazon and redeemed it on a photograph of my children taken by a professional photographer. A great photo. I placed my order and I waited for quite some time. I finally received the canvas. I was very disappointed to see that the photo on the canvas came out extremely bright, so bleached out that you could see white patches on my kids’ faces and clothes. I contacted the customer services to see how they can remedy the situation and I received a very combative and unacceptable response. I was not happy. I inquired again and someone else responded. I was told to give them a couple of weeks to see what they can do. So I did. I waited and waited and never heard from them. I decided to contact them again and inquire about the status of my emails. Finally someone else responded with a much nicer tone and instructed me to take a picture of the canvas and send it to them. Why? I don’t know. I did just that and I NEVER heard from them! It’s been almost a year and I guess I am not expecting to get a response. The canvas is so bad that I can’t even hang it in the basement. Save your money and use another company. There are plenty of competition around.

I purchased an Amazon voucher and was a little worried based on the bad reviews I read. However, I had great experience with them. I placed the order and received the canvas ~15 days later. They didn’t send me a shipment confirmation though.
Quality was great. And the price using the Amazon voucher is awesome! Will purchase again.

Used an Amazon deal. Ordered 2 16×20 thick framed canvases. Ordered early November, received within 2 – 3 weeks of ordering. And the quality was pretty great! My photos were landscape/​nature pics; not amazing shots, but I wanted my own photos, and even still, they came out looking professional and amazing.
Very very pleased and satisfied with what I received. No issues with shipping or ordering. Only small glitch was confirmation email did go to my junk folder and I was concerned about my order; but after reading the other reviewers, I looked in my email folders and found it. No problems!

I recently ordered a canvas from Canvas Focus and, like others, got an Amazon Local coupon to compare them with other canvas printers. I love the way canvases look in my home and hope to find a good company to work with.
After saving my voucher for over a year, I was moving into a new apartment and had the perfect space. I ordered my canvas, checked out the processing/​shipping time (10 – 15 days + 3 – 5 shipping) and chose my new address for delivery. Three weeks passed and I hadn’t heard anything, so I emailed them to find out what was going on. It turns out that my canvas had shipped and arrived to my new address after only 9 days – one day before I moved in! Yay for quick shipping, but without any notification that it had been produced and was being shipped, I was unable to catch it and it was sent back.
Now, they’re saying I have to pay for it to be shipped again. They confirmed that they do not send out shipping confirmation (I’ve never heard that from a company).. .I sure hope the canvas will be great — but already based on their customer service, I won’t be ordering again.

Connected with this company via an Amazon Local deal… Excellent customer service and detailed communication regarding the picture and order status. I received my picture and it was far better than I’d expected. I do agree they should send email notification when the canvas has shipped, outside of that no other complaints!

This is my third time ordering a canvas from a different company as I am trying to find the best one to use. I bought a deal for one canvas through Amazon Local before I checked reviews, and freaked out because of all the negative reviews. I had an experience not too long ago where I literally had no email, call, or anything from a different canvas company and lost $ 39.
I am actually giving this a 3.5 and will definitely bump it up next time I order from them (if they deserve it). I placed an order on ⁸⁄₂₁ and received an email about a week later telling me that the image is too low of a resolution and that my order has been placed on hold until I send them a new image. I sent them another one that same day so I can get my order going. About a month later, I realized that i have not received a confirmation nor a canvas in the mail, so I emailed them asking the status of my order. Turns out, they emailed me back asking for an approval, but it went into my junk which I never check!!! So it’s really not their fault, but I waited a month for no reason. They do respond to emails quickly though, so it’s a surprise reading some of these reviews.
Anyway, I just received my canvas in the mail, without a notification that it was shipped. Maybe it went into junk again… but regardless, I really love the image and the quality. It took a long time, but I finally got it and I was in no hurry.
They also have two company names — canvas focus and image canvas which is kind of shady, but they sent me some coupons so I will try them again and hopefully not run into any problems.
The only thing I can recommend for this company and for any other similar one is to order WAY ahead of time if you want to give canvases as gifts for the holidays. They are all very busy during that time, so for best results, plan ahead.

I bought two vouchers from Amazon and used one so far. Received my collage canvas over the weekend and was very impressed! LOVE IT! I’m very happy with results. Will be using my next voucher soon.

Although my order didn’t arrive for several weeks, I was not upset because my confirmation email clearly stated how long it would take to get my order. I received my canvas today & couldn’t be happier. Excellent qualiity & well worth the wait!

The 20×24 canvas print I ordered through my amazon local deal is beautiful. I had read the other reviews and was concerned about processing time. But the print arrived in a timely manner (abt 2 weeks) and turned out great. Will be ordering more.

Guess I was one of the lucky ones! I also bought 2 different canvas prints and received them in 2 weeks. They look great!

I placed my order through Amazon Local on April 6 and received my picture today, April 18. The finished product was fantastic! I found the reviews on Unilocal right after I placed my order, so I was expecting a very long wait. I was pleasantly surprised when I received my order in less than 2 weeks.

They change my canvas order without asking me first. Then I have to do damage control and tell them to print «AS IS».
On top of that. It’s been almost a MONTH and I have gotten NOTHING IN THE MAIL.
I EMAIL THEM. NO RESPONSE
AVOID THEM.

I wish I would have read the review on this company before ordering. I definitely wouldn’t have ordered. Long story short, I ordered from this company through an Amazon Local deal (by the way Amazon, it would be great if we could read/​review Amazon Local vendors just like regular purchases on
).
I placed my order Dec 12. It is now Jan 16 and after calling to follow up for the 4^th time, I was told my order is still another 2 weeks out. When I placed the order 11 – 15 business days was quoted (which is a fair lead time for a custom project). Once order was placed there was another email with an asterisk saying peak season will incur even longer lead times. I called and learned this means an additional 10 days on top of the standard 15 business days, which is now running into an absurd amount of time for one canvas order, custom or not. Even given their 25 business days, my order should be shipping out to me today, but of course that is not the case. When I called, they said my order was still another 2 weeks out and I can’t get an exact date. Ridiculous! Avoid this company unless you have the flexibility of an entire quarter to get your order.
I have placed orders for several canvases in my line of work and personally and this company takes the cake as one of the worst vendors. They may offer a good price, but their service and commitment to deadlines is non existent.

The absolute worst customer service expeerience I have ever had. I had to have Amazon step in and help me get my order information as the website for Canvas Focus does not have any contact, tracking or other helpful or meaningful information. Finally through Amazon I received a phone numeber to contact the company and received nothing but the run around. I actually have emails that guaranteee a delivery date which they missed and when contacted again stated that the delivery email should never have gone out and that I should ignore it — this, without giving me any additional delivery information. Save your money, agravation and stress andjust go to a reputable vendor or even Costco for service and satisfaction-​Amazon should suspend their relationship with this company.

DO NOT, I repeat, DO NOT order from this company. Have not received my order or any contact from them other than taking my money at the time of placing the order.

Disastrous! Embarrassing and just plain stupid! I placed my order through AMAZON and waited like everyone else is reporting without any update, shipping notice, nothing. The confirmation email gives no website or contact information whatsoever. Finally the order arrives, i opened it feeling satisfied that it did arrive before Christmas, as this was to be a major gift to my partner, AND IT’S SOMEBODY ELSES FAMILY! REALLY STUPIS PART IS THAT MY CORRECT PHOTO IS ACTUALLY ON THE PACKING SLIP ENCLOSED WITH THE PAINTING! NO ONE’S PAYING ATTENTION OVER THERE!!! Hello? and of course the contact number I found for them says they’re closed until Monday! ARRRGGGHHH!!! Epic Fail Amazon! This is your responsibility too! You vouched for them!
P. S. Which means they have two unhappy customers, when the owners of this painting open up to find my painting!
P. S. It is now 19 days after Christmas and still have not received my canvas yet! I ordered Nov 30^th for Christmas delivery. I received an email the day after Christmas apologizing and …
«I sincerely apologize for this huge mix up on your order and all the frustration you are feeling. I have forwarded them over to our production manager so we can rectify the situation as quickly as possible.
Thank you
ALT
1765 Stebbins Dr.
Houston, TX 77 043
(713) 647−0052»
So much for rectifying the situation «as soon as possible! Looks like I just got put back to the end of the line! Then I get another offer from AMAZON LOCAL for the same deal again!

Worst experience EVER! I ordered my print over 3 months ago and am still fighting with them to get it. They did not ship it correctly and it was returned to them. Now they want me to pay for the shipping again!