Camden Stonebridge

My dealings with Camden Stonebridge were outstanding, more specifically the agent that help me through the process, Tiffini Hughes. She was very professional and knowledgeable in every aspect of the process. Tiffini responded to each and every one of my e-​mails — which were several — in a very timely fashion. Tiffini provided me and my husband with all the information, and than some, relating to our move. I would certainly recommend Camden Stonebridge to anyone looking for a spectacular unit as well as contacting Tiffini directing for the warmest of welcomes. Thank you so much Tiffini for all your efforts they are greatly appreciated. Mrs T Miller

I read all the reviews posted and some of them I agree with and others I do not. And like with apartment living, there are pros & cons to every situation. This property is run by the Camden Property Trust, Houston, TX based Real Estate Investment Trust that owns and operates apartment communities in various states across the US. When I first moved into the complex, I had lots of miscommunication issues with the managers, and getting things set up. What I learned are the following things.
1) Location: Exceptionally convenient location to the Westchase location, 15 minutes away from the Galleria, City Center, and excellent freeway access. It’s nice and clean, and the entrance/​exit gates work about 95% of the time.
2) Property Maintenance: Overall the property looks good and is kept up in shape, and they are always improving. They send notices when they do have to turn off the water, and there maintenance notices, pretty much almost every week. Think about it, if there’s an emergency, don’t you want your property manager to fix it? I do think they need to give the residents more notice and maybe find way to communicate this more effectively. How about a text messaging service? Sometimes I get a notice and it’s posted on my door. And then it flies away, and I had no idea there is no water on the next day for a few hours.
3) Parking: Parking can be a huge problem, so if you can, when you move in, pay for a covered parking space or a garage (if they have one available). Watch for «resident parking» signs and this is normal. If they tow your car, it’s because you don’t have a valid parking permit on your vehicle and/​or you parked in someone’s covered parking space. They have a towing company that is hired by Camden that periodically checks the property’s lot for cars that don’t belong there. This service makes sense because, wouldn’t you want to live in place that does not have transient visitors and cars that don’t belong there?
4) Rent: On par with Camden and the nicer properties within a 7 mile radius. There are less expensive apartments you can rent in the area, however, they are not as nice and some of the neighbors are questionable. They have an online portal to pay rent, and put in service requests.
5) Amenities: While I don’t always agree with having the amenities of cable and valet trash. I have to appreciate the valet trash service, especially if you get used to the hours and times and use the service correctly. For the longest time, I did not have cable in my apartment because of the cable jack issues and the issues with the equipment I was given by Comcast. Though it took me 8 months to resolve, and I was assisted by their staff. When they are able to understand the situation, they were able to communicate it to their Cable vendor; thus resolving a problem that should not have taken place.
6) Staff: The staff here is very nice and yes, they are employees of Camden, so they have to abide by the rules set out by the company they work for. Over the course of year, they have greatly improved the communication and customer service.
7) Other maintenance: I can’t recall what their service maintenance policy is. I believe it’s something like that 48 hours. However, they usually fix the requests pretty quick, usually within 24 hours unless you can have a water leak or something that requires immediate attention.
Overall, I think this is pretty nice place to live. I haven’t experienced any major crime or burglaries in the complex. However, you can’t be too careful. With apartment living, you still have to have some rules to live by and you’re not going to always agree on what the rules are. This is a smaller community, and some of my neighbors have lived here for 5+ years.

Been living here for a few months now. Great area to begin with! The staff is very courteous and helpful. Maintenance maintain clean grounds daily. My experience with Camden has been pleasent so far!

Camden Stonebridge is a small cozy community in a real convenient location! Close to HWY 59, Beltway 8 and I10.

The same thing happened to me as one of the other recent reviewers.
Somebody had hit my own car and run away in the property parking lot. I got a rental car for the period my car was being repaired, and because of all the other troubles that I had, I forgot that the car does not have a parking permit! Most of the times 95% of times I would say there is no parking spot available near my apartment and each night I have to park in visitor parking two blocks away! And taht night I was lucky enough to find an available spot near my apartment and I parked the rental car. The morning after I saw the car is gone. I went to the office and they confirmed the car is towed!
I had to go to work but instead I went to the storage lot, which was a hell of experience. The storage lot was Mid-​west Auto Storage located in 9520 S. Kirkwoord. The storage lot people were so impolit, aggressive and abusive and they refused to release the rental car because the return date on the rental agreement had been expired! The reason being as simple as the auto body shop that was repairing my car had given me the rental car and they repairing took more than what they expected at the beginning. It took me half a day till finally I could release the car and get back to work. I was shaking and crying after I left there… never ever go near this place.
The apartment management listened to what happened but they refused to take any action regarding refunding the 250 $ towing fee and addressing my complaint from the Storage center.
They are also recently refusing to keep your packages and increased the rents with no reason. I also heard about a number of break in events in the property.

I initially enjoyed my stay here, but it’s been getting worse and worse. They keep adding bullshit charges (a few dollars a month, but still), and now they won’t even take packages at the front office. I am definitely not renewing my lease after what happened today, though.
So we got a rental car last week after we had an accident. Since we were in shock and were busy dealing with physical and financial damage, it slipped out mind to notify the office that our rental car would be parked in the complex for a week. This morning, the rental car was gone. Initially we thought it was stolen, since the FRONT GATE WAS WIDE OPEN ALL MORNING!
The lady at the front office (I forgot her name– she wasn’t the community manager, but was in the manager’s office) simply told us that it had been towed, and that it was out fault. No apology, or even a suggestion as to how we can avoid getting towed from our own apartment complex in the future. It was also her attitude, which said «you are an idiot» that really made me angry. When we asked where we can park the rental car, she said, «visitor parking.»
We asked, «Do you mean along the fences?» To which she replied, «No, where there’s a visitor parking sign.»
The thing is, there’s like one spot in the complex that has visitor parking sign, and that is hidden all the way in the corner. I’ve never even seen it until today, as we don’t ever have visitors.
I guess that it was our fault that our car had to be towed and that we are $ 225 short (in addition to the fucking paint that they sprayed on my rental car at the pound), but that woman in the front office was truly unhelpful, not to mention incredibly rude. If that’s her idea of customer service, I just can’t wait to get out of this place and never look back.

1. Camden Stonebridge (CS) avidly tows residents’ vehicles.
We bought a new car and it was towed from my residence over night even though it was registered under a resident’s name. When we went to pick up the vehicle, the couple in front of us were also residents of CS who also had their vehicle towed.
Before picking up the car we went to the office where a Camden employee, Fardes, said there was nothing she would do to help us, except give us contact information to the towing company. We explained to her that this was the first day that the office was open and available for us to get a new tag because we work 6 days a week. Her response was that she also works 5 to 6 days a week and we should have parked under visitor parking. She was awful. She lectured us about what we should have done before our car was towed as if we were time travelers. She didn’t even offer/​suggest that we get a new tag so that this wouldn’t happen again. We walked away without any resolution and she made us feel completely unappreciated as residents.
2. Poor energy efficiency.
It’s not even summer yet and our apartment never reaches under 82 degrees. It’s currently 5:30pm, my AC has been running for ~3 hours, and it’s still at 83 degrees as it was when it started. We have called maintenance about our AC twice, installed curtains and bought portable fans, but it’s still hot all the time. I’m preparing myself for big energy bills this summer.
3. Constant water shut offs.
It’s been shut off at least 9 times over the past 6 months for hours at a time. Thankfully, Camden notifies us before these events occur. Unfortunately, Camden doesn’t have the same courtesy when towing residents’ cars.
4. Water stains are coming through the ceiling and growing.
Maintenance came promptly and assessed the situation. However, I guess it was agreed that it would be more trouble to us to fix it than to leave it be. I hope they’re right.

Pros.
Things work properly like hot water, ac, and electricity although they do maintenance on the water like every month. Pamela is great. Nice and clean complex. Convenient to major hwys and streets.
No bugs as of yet. Been here about 5mths now.
Sturdy floors so u dont feel like ur stomping if ur upstairs.
Cons.
$$$$$$$$$$ for buncha crap like cable, trash valet, etc… that most can do without but TOO BAD! Ur gona pay for them. Ive been wanting to save a dog from a shelter but the thought of having to pay a monthly rent for a dog and a non refundable fee no matter what is pure greed. Ill have none of that tyvm. $ 300 per pet isnt enough? $ 15-​$ 25/​mth x 12mths = more than what i paid for the dog, it being neutered, a huge bag of dog food, a collar, a leash, and shots for less. Thats like buying a civic but paying for a bentley.
Parking…better put out another $ 35/​mth or get ready to spend 5mins walking from ur car to ur apt ⁹⁄₁₀ times.
Flooded walkways every time it rains. I would like to suggest building like a wooden ramp to place over the flooded walkway areas. Living in a nice n pricey apt most likely means ur job requires nice professional clothing so that 5min walk in the rain to/​from ur car/​apt is only gona cost u more for dry cleaning.
Since we are paying extra for trash valet that NO ONE NEEDS, you would think they would order a bigger dumpster for the complex when it overflows daily!
Ive had multiple misunderstandings/​miscommunication with the staff multiple times, even before i became a tenant. Call center tells me one thing, one lease agent says another, then another…
Neighbor’s door is only a few inches away from your own. I can walk into my neighbor’s apt without stepping on the outside ground
Bad idea of u don’t have $$ to blow. Otherwise good place.

If you’re looking for a fabulous apartment in the Westchase area… you HAVE to move here. Best. Choice. Ever.
This was my first Camden experience and it was above and beyond my expectations! My husband and I lived here for a year until we built our home, and I must say, we’re both a little sad to leave. We never experienced a problem with parking, theft/​crime activity, or even obnoxious neighbors. The grounds are super well-​kept and I feel like our rent was very competitive compared to the apartments in the area. I really liked this smaller community because it felt more like a neighborhood instead of a bulky apartment complex and we always felt very safe.
The staff here is top notch! Any time we had questions or just went in to grab a package, they were more than accommodating and super friendly! They would even offer us bottled water if they saw us working out in the gym :) Oh, and the events they put on are super cute like ‘Thirsy Thursdays’ where they have sodas and beer you can just swing by and grab. We’re really going to miss this place!

Me and my wife have been here for a year now. Overall, I am very happy. The management is VERY responsive. Reagon is always there with a smile to help out. Maintenance is very friendly and informative. They really let you know what is happening and what they can do for you. The only draw I would say is it is an older complex that has had some updated things but could use more. Insulation and wiring I would say. We cannot have cable in our bedroom because Comcast said the wiring was not strong enough to split into two cable boxes (living room and bedroom) because of older wiring. Insulation could be better for cooling/​heating and outside noise. But when in an apartment complex I do understand you have to give a little there about noise. Traffic in the area is pretty much like it is anywhere in Houston. After 4 don’t expect to go anywhere fast. Entrance is easily accessible and there is not a problem with parking. Being a small complex its nice that everyone is pretty friendly. 24 hour gym. Might be small but it has everything you need for a good basic workout. Machines and free weights. Me and my wife enjoy living here and look forward to staying for a while. Not sure about the reviews below me but the service and maintenance has always been top notch. Id say that is a huge reason to look into this location.

The service from Camden as a company in general is 5 stars, but I’d give 3 stars for this particular property. I would describe living here as okay. It’s not luxury living, but it’s not the ‘hood’ either although some of the surrounding apartments are quite hood. Sometimes it’s quiet living here and sometimes it’s not. Some of the pros are that the apartments are spacious, have lots of natural lighting, the leasing staff is responsive, good closet space, lots of things included in the rent, okay amenities for a small community, and the location is convenient. Some of my gripes is that these apartments are very poorly insulated and I mean more poorly than most. I can hear almost everything my neighbors do when they are at home including: flushing their toilet, sneezing, banging on walls, walking, running the garbage disposal, talking, water draining, the washer and dryer, the microwave beeping, etc. I am not supposed to be able to hear all that. I can also hear when my other neighbor comes in and out of their apartment and the door slams. It’s annoying, but not their fault as the doors are right next to each other. Last but not least, I can hear everything that happens outside including when someone blasts music in the neighboring complex, cars driving by, people talking right outside my bedroom window. Things like this make it hard to sleep and it’s all because the windows are paper thin. Not much between you and the outside world in these buildings. I hope someday Camden is able to rectify this. Another gripe of mine is that pluming is bad, especially as far as the toilet is concerned. For some reason, although the bathrooms are huge, they installed these little tiny toilets in the apartments and any little thing clogs them up. Every other month I have had to call maintenance to fix my toilet. Talk about A-​nnoying! Whenever I ask if a new toilet could be installed I just get told no. Obviously, these toilets have seen better days and need updated to more butt-​a-​nomic models. I think for the price some of these residential amenities should be much higher quality. Safety is another miss in this community. Crime is not always bad, but occasionally it happens in waves. I’ve had my bedroom window broken before as it’s not hard for the crooks to get to it. The gate system is old too as you have to use the card to open it and the swiper is located at an awkward angle so it’s a pain to get into the complex. So as you can see, Camden Stonebridge has it’s good things but much needs to be improved. My biggest issue is being able to hear everything so clearly. If you don’t care about that though, then this could be the complex for you.

I moved in recently and it has been great! Camden is a great Property Management Company, which is how I found my new home here. Reagon leased to me and was genuine, helpful and knowledgeable. The leasing process was so easy, as it was all done over the computer. I also pay rent online, as well as enter any work orders. The community is small and quiet with friendly neighbors. I would recommend living here.

There are few property management companies that genuinely care about their tenants as much as the management and staff of Camden Stonebridge does. My experience with them has been stellar from the beginning. My apartment was neat, clean and ready for move-​in. They gave expert, efficient and prompt care to maintenance issues and made me feel welcome to my new home. I’m glad to have chosen Camden Stonebridge as my new home in Houston.