Brighton Collectibles

Worst service ever! Bought a bracelet on Tuesday, wore 3 hours and it broke. Was back in the airport with bracelet Friday when my plane landed to exchange… after taking the tram to get to the C concourse from where I landed expecting a quick 5 minute process, I received NO help from sales associate except she told me I couldn’t return it even though she looked it up in their book to verify it was theirs. Offered to show her my bank account or give cc info so she could look up my receipt info (receipt was in suitcase in another terminal at baggage claim and she wanted me to go get it!). They called the Store mgr who then told me that they can only look up info between 8 – 5 pm Mon-​Fri ATLANTA time– really? I live in TEXAS… Very unfriendly customer service stds and defective mdse shouldn’t be this hard to return– for all of you Brigton fans– DON’T buy anything at the aiprort locations — you will NOT get any help at a regular store (they are NOT part of the same company and don’t carry the same mdse and return/​exchange policies do not apply!).