Brake Check

I had to visit the store twice for the alignment to get done properly, but they did go out of their way to make sure I was pleased with the result when I suspected it still wasn’t done. I worked with their district manager to get it all ironed out, but he made sure I was well taken care of.

They were nice but they take FOREVER. I go to the one on Gessner and Katy fwy and I get my oil change in 20 minutes, here they took an hour and a half!!! That’s waaaay too long.

I do most of my own work on my jeep, but I just really hate bleeding brakes, and don’t have the tools to flare new brake lines. So, I dropped by here and had them run a new brake line in place of one that had a kink in it.
After a couple of weeks I noticed my brakes got really spongy, like air was in the system. I looked over the work they did and noticed the new brake line was zigzagging all over my engine bay in odd turns and routes that made no sense. It was also run right up against the exhaust manifold (header) which besides being horribly unsafe, had probably been superheating the fluid and causing my new spongy brake issues.
I brought the Jeep by the shop and the assistant manager and the brake tech that worked on it came out and acted like I was making a big deal out of nothing on the zigzagging brake line all over the engine bay, but admitted it running up against the header was unsafe and said they would need to reroute the line and flush the fluids (for free). We set a time later in the week to have the work done (it was the end of the day).
Trying to get something out of another several hours of my life wasted at a brake shop I decided it would be a good time to put on a new master cylinder I had laying around (They won’t install customer parts), being they had to flush the system anyway, and the master cylinder had air bleeders (it can be bled on the Jeep), it wouldn’t add any more work for them, and I couldn’t drive it anyway with the fire hazard they had setup.
As soon as they noticed I had changed out the master cylinder they said they would have to charge me 80 dollars for a flush and bleed service, even after admitting they would have to do it anyway to fix the dangerous brake line. The main store manager came out and had the most greedy looking expression on his face I’d ever seen when he saw he had a way out of doing a free redo on their sub par work. In the end I talked him down to 50, but was beyond dissatisfied they were going to nit pick over something like that after the death trap job they had done. If they had apologized, and not made up bullshit reasons to charge me for the same work again, I would had forgone this review, but that was just insulting. To top it off the brake tech told me he didn’t understand why they were charging me because it would cause him no extra work what so ever.
After they finished my engine bay was soaking in brake fluid. There was even a puddle of it sitting inside my fender. For those of you who don’t know brake fluid is highly corrosive and will strip paint as good as a paint stripper.
All in all I couldn’t caution people against this shop enough. I would very much recommend you use a trusted mechanic instead.

Horrible service today with this establishment. Went in for an oil change and left with a flat tire. After the oil change I was told that the valve was broken on the tire. Apparently when it was lifted up for the oil change an «accident» happened. I clearly road in to the shop with my tire in tact and now it was flat so I knew something went wrong here. When I told the manager what happened I was told that it was a coincidence and that maybe I should try to go to NTB to fix it. Great job flattening my tire, not taking responsibility and then referring me to another establishment. I wouldn’t recommend this place to someone on bicycle.

Place is so so. You’ll find out they use some off brand oil after the fact. Keep that in mind when deciding to go there. Most places replace all fluids for free and even vacuum. They do neither. Asked if I wanted them to check air filters. I said sure, but that’s ar a cost as well. I personally won’t return. Go there for brakes maybe but for oil jiffy lube

If I could give negative stars, I would. It took somebody several minutes to even acknowledge me and then they told me that they weren’t taking cars for brakes anymore. The sign said they took cars until 6 and I got there at 5:30. No other hours were posted, so I feel I was pushed off because they wanted to go home early. They could have even said they didn’t have the parts available that day and I would have been ok and most likely come back this weekend. But nope, I left. Avoid this place.

I went in last Friday night at 5pm. I enjoy the convenience of their hours as they will stay until the job gets done. The week prior I had a quote for front brake rotors and pads for almost $ 600 at NTB. Brake Check showed me not only the front were bad but the back too. Instead of new rotors they could resurface them thus saving $. For front and back rotor resurfacing and pads, etc + alignment it was under $ 500 for my car model! Angel, the store manager, was very courteous and took the time to show me and break down the parts/​labor needed. I will go back and recommend their services.

Parked and before I could get inside someone was coming out to meet me. I needed an oil change so I sat and waited inside. It was a little expensive.$ 77 for an oil filter replaced and oil but you get a buy 3 get the fourth free so I guess it evens out. They called me the next day just to follow up and make sure everything was good. Said I needed my front end aligned which it does but didn’t pressure me to get it done there and weren’t pushy.

I had the same experience as others here. They told me I needed new rotors and brake pads and quoted me $ 1400. I had a funny feeling about them so I went for a second opinion. The other place told me there was nothing wrong with the brakes and the squeaking I heard from time to time was because the breaks were glazed and it was normal. Silvio let me know I had 40% left and to bring it in when my indicator told me to bring it in. I’m echoing the other reviews. Find somewhere else to go. Silvio’s has great reviews on here so I went there. He also quoted me the same parts and labor for about half the price without me ever mentioning Brake Check’s quote. Ask around, go somewhere with trusted people.

Warning! Do not take your vehicle here. I took my car in because there was some grinding when I pressed my brakes. They told me I needed new rotors and I had them replace the two front rotors for me (about $ 350) … Then the grinding was back in less than a week. When I took it back they told me I needed the other two rotors and all new brake pads. So far that all seemed to make sense. However, I didn’t want to spend the $ 750 to do all that work at that time, and I wanted a second opinion. Then I took my car somewhere else to a mechanic that I trust, and he told me I didn’t need any of those things. I had another issue with my brakes which only cost $ 150 to fix. He also told me that my remaining rotors still have 50% life left … So likely I never needed the two new rotors that they did sell me for $ 350 initially. They lie to get your business! Take your car to a trusted mechanic, not Brake Check!

Saw good reviews here, but noticed they were all from last year or later. Knew I needed to some brake repair on my 2008 Honda CR-​V (that’s paid off, whoop, whoop!) and decided to check them out today. I admittedly am the type of person who goes to a shop, gets whatever a shop tells me to do and then don’t really think about it.
Got there early this morning (7:45 am on Saturday) and they quickly came out to meet me. My boyfriend, who was waiting in his car to give me a ride home, said it was pretty funny to watch 3 men basically run right out to help me. They were all really nice, I explained that brakes were stuttering and they offered to let me sit and wait, but I chose to go home and have them call me (live around the corner).
About an hour later, they called to tell me that I needed to replace my brake pads, shape my rotors (they were really warped) and flush my brake fluid. They gave a really in-​depth explanation about what they found, gave a quote, which was lot less than what others told me to expect to pay. Boyfriend agreed that the price was more than fair and everything that they said was wrong was basically what he assumed (boyfriend is a car guy).
I gave the ok and they said they’d call if they found anything else. About 20 minutes later they called again to say that upon further inspection, my calipers were shot and that I had a rear brake light out (Ok, that I knew, I’ve just been lazy about fixing). Calipers upped the price (brake light was $ 8), but still kept me about $ 200 less than what I was told to expect by friends/​family. I gave the go-​ahead to fix everything
Car was ready around 10 am (so about 2 hours of work), I went to pick it up and the service of the guys was great. They again mentioned that my car engine inspection was great and that my car was in tip-​top shape now that I took care of my brake situation. They explained their Lifetime Brake Warranty and that if I needed anything to just call. Was really happy with their service, friendliness, price and knowledge of the staff. Highly recommend them!

This place has the worst customer service and overall service I have seen in a long time. First it took them an hour to take the tires off of the vehicle then after that they wanted to explain other things they wanted to do to the car. I explained that I just want front brake pads. That’s all buddy, just get me some front brake pads and I’m happy. Well, 15 minutes later, he wants to sell me something else I don’t need. Once again I said, just front brake pads. So I think we got that straight. Well now after sitting another 30 minutes, I ask how long and the guy tells me that they are waiting on a part to be delivered from oreilly. Ok, why do we not have brake parts here, at the brake repair shop? Oh yeah, I need another additional part that’s going to cost me another 60 bucks. These people are a joke. If you don’t want to waste your time, money, or sanity, do not go here. I’m still here waiting…

I brought my car in today because I recently changed my brakes at Saigon Auto on the north side of town, and I have been hearing this drilling sound every time I would brake. I did take it back to the original mechanic but I don’t think he even bothered to look at it a second time. He simply said that the brakes were new and that they needed a few more days to smooth out. Really? It’s been 3 weeks already! Sounded kinda fishy so I came to Brake Check to get a second opinion. Sure enough, the mechanic did a bad job cutting down my rotor, so I had all of these chatter marks on my rotor! Ugh! Luckily, they were able to smooth it out again for $ 50 rather than make me replace the rotors which would have been $ 160+. Took about an hour to do. No more noises. The guys here are very nice and don’t pressure you to do anything you want to do. I hate that especially since they tend to prey on little women like me. :) Overall, I enjoyed the service and honesty here. I like that they showed and explained to me what was going on even though I know nothing about cars. The location is situated in a great place… next to restaurants, a bank, and CVS. I recommend.
P. S. If you live up north, don’t take it to Saigon Auto. They suck. That is all.