Blue Science Pool Service

I was a customer of Blue Mountain Pools (loved them!). Recently they were bought out by blue science pools. EXPECT LESS SERVICE AND HIGHER PRICING. Very disappointed in the communication of how the «new pool servicing» was changed and additional costs associated. They even charged my credit card almost twice the amount I was originally paying with blue mountain without my authorization. Sadly, I’m on the search for a new pool cleaning company.

This is the first pool service company I have ever hired. They have only been doing my pool for a couple months and it looks absolutely terrible. Since hiring them, I have had more things break in my pool in the last couple months than I have had in the last few years. They admit zero fault, and want to charge more money to fix the problems they create. I should have done my research before hiring them, but they lured me in with their advertised price. The final price ended up being 50% more.

I just brought a house with a pool and I’m a first time pool owner. The first thing I was told by 2 people was that the pool had to be drained and acid washed due to the high acid content (the person who owned the house before didn’t do a very good job). Tammy came out from Blue Science and my review is specifically pointed at what a great job she did. She showed up on time and kept to a schedule and really seemed to enjoy her work. But, here is where she earned her 5 stars. I come home and turned the filter off to check a basket crack and I could not get the pump to prime. I completely panicked thinking I was going to have to go through the expense of pool maintenance again, so I got in touch with Tammy. She calmed me down and walked me though the pump prime over the phone. She even offered to come back the next morning if I was still having problems (that would have been an hour drive for her). I could not thank her enough for her help and keeping me calm. Big thank you to Tammy and if she comes out to service your pool, you can have faith she knows what she is doing.

A joke! Everything was fine until they came to service my pool one day. I left for working leaving a beautiful sparkling pool behind. came home to a cloudy mess. When I called and finally was able to speak to someone I was told the pool had been treated and would be fine the next day. However next morning it was worse, I called again, same story. Over the weekend my pool turned green and had to wait until Monday as their ‘emergency’ service is a farce. to cut a long story short after two weeks of having every excuse thrown at me under the sun from my filters being dirty (despite them themselves having cleaned them two weeks previously for $ 90) to our motor not working properly my pool was as green as ever with all sorts of stuff in it. I told them not to come back. Their service and lack of care is beyond belief. Nobody ever called me back and it was a constant chase on my part. I have since found a new pool company who fixed my pool in three days. During which they showed me how unbalanced and messed up my pool was. PLEASE STAY AWAY FROM BLUE SCIENCE!!!

Horrible service. Always have a new tech. Customer service is a complete joke. They are all about giving credit for horrible service in fear you will leave but never fix the original problem to begin with. I’ve had 4 techs in 4 months. This company is a waste. Don’t even waste your time. Go to a smaller pool company that actually cares about their customers and not about $.

We recently moved to Texas and have been using Blue Science out of The Woodlands. Couldn’t be happier with them and especially with the service our tech Brittany Hyde provides. She is always thorough, friendly and keeps our pool sparkling. Very satisfied customer!

For several years Blue Science has cleaned and serviced our salt water pool in Katy.
Most of the technicians have been very good, but our current service rep is excellent. His name is Austin. He is attentive to detail, keeps the pool sparkling, and notifies us if he sees a situation that needs to be resolved to prevent damage to the equipment.
Austin is the best!