Billiard Factory

Since this business professionally moves pool tables, my mother contacted them about moving a large, tournament size air hockey table for us. I was given a contact name (Mark Smith), and tried to reach him. He wasn’t there, so I spoke to a gentleman with a foreign (possibly English or Australian) accent.
I suppose he could have been more rude and unprofessional, although I’m not quite sure how. After being told «we don’t do that» and sitting there in silence (1 day after Mr. Smith said they would accommodate us), I asked why.
«We only move pool tables» in a sharp, condescending tone.
«Well sir, this is the size of a pool table and almost as heavy.»
«We only move pool tables that have to be taken apart.»
«Well, this one has legs that come off, which will need to happen… exactly like a pool table.»
Silence
«We don’t do that»
«Ok, Mr. Smith said you could do this, but I guess I’ll find someone who wants the business.»
At that point, I was hung up on.
I’m not sure what was more strange… his apparent frustration that I had the audacity to want to use his business, or the fact that he could have charged as much for this (lighter and slightly smaller) air hockey table as he would have charged to move a heavier, more bulky pool table. Business acumen = 0.
The funny thing is, I actually want to buy a pool table once the air hockey table has been moved. Wanna take a wild guess as to who I won’t, under any circumstance and for any price, buy from?