Beyond Bronz’d

HORRIBLE service and attitude ~ as a new member, the VersaSpa was either not operating or was in poor operation during the first 4 visits. On the «successful» visit it took 20 minutes to finesse it into resetting. I had to go to Darque Tan and pay for a service I had already payed for at Beyond Bronz’d, so I rightfully terminated my membership. The next morning I received a very unprofessional and argumentative call from Jessica making excuse after excuse saying that technology is imperfect and I would be held to the 12 month contract. There was zero accountability and all they care about is membership retention regardless of inadequate customer and equipment service.
I also spoke to Tracy (THE OWNER) who stood by the same lame excuse of imperfect technology and equipment function in addition to it just being my bad timing to experience such, so basically… too bad for me. I have used VersaSpa for 2+ years at other salons and never once encountered the issues I have at Beyond Bronz’d nor the rude behavior nor the lack of concern for customer satisfaction. Again, the almighty dollar dictates their poor business practices.
In the end, Tracy agreed to grant the termination to avoid further aggravation (her exact words) not because the service was lacking and not to accommodate a dissatisfied customer. Go see Erin or Courtney at Darque Tan for a reliable, pleasant and hassle free experience!