Bay Area Pediatrics

My sister and I where patients of Dr. Twining sense he first opened Bay Area Pediatrics. It was a great practice so I brought all three of my children to him also. Sense UT bought them out it has been nothing but a huge headache. They can’t keep there records straight and the nurses are rude. Its hard to get anyone on the phone at the main office when you call you are directed to a central location. Now with them you are just a number. I am self pay and they told me it was $ 65 so I paid every time never ask them to bill me. Two of my kids where sick off and on for about 3 months we went to the Dr. give or take 5 times. About a month after those Dr. visits I received a bill saying that I owed over $ 300. They charged me an extra $ 58 after I already paid. I thought I was just a misunderstanding so I tried to call the office it directed me to the main line which they told me to call directly to the office. I tried over and over again and none of the extensions that they give you lead you to the direct office. I used to love them now it has gone down in service. One of the visits I took my daughter in and they couldn’t find anything wrong with her so Dr. Renyolds sent us home and said it was probably viral and she would get over it. He said if not call back on Friday it was Monday when we went in. He also did a finger prick on her. Her fever was up and down for a week she missed all week of school. I called on Thursday and they said to bring her in on Friday so i did. when we got there he said that he wanted to do some more blood work on her i told him no she need some medicine i wasn’t going to put her through anymore. i told the nurse she need some medicine she said they where going to have to find out what was wrong and that the dr. was trying to find that out. I don’t know what’s going on with Dr. Renyolds but he has never been like this. I told her that i was going to leave she said fine you need to go pay at the desk. I said this was supposed to be a fallow up you are going to charge me? She said every time you see the dr. you have to pay. I said you didn’t even give her any meds I’m not going to pay. I found another dr. that afternoon she was wonderful. She took us in quick for a new patient and was very friendly. We got there and my daughter responded great with her given what we had gone through the last week and that day. I told her she had been running a temp of about 102 for the last week with no signs of being sick. She laid her down on the table and felt her stomach and my daughter cringed. She said yep (and that’s when i knew) its a bladder infection. :0 I thought of course why didn’t I think of that. She took a sample and it was so we went home with some meds that day. I am still dealing with that $ 300 bill and I’m going to the office myself today to see what i can do. I would never return to this place unless there wasn’t anyone else to see my children.

The 4 stars are for Dr. Hammond.
I have been taking both of my sons here since they were babies and I absolutely love her. The nurses and staff are very helpful.
I am disappointed in is the call center for appointments and adjustments with UT Physicians. Their call center is terrible and would be the reason I am considering switching to a new office.

Doctors are awesome, but the staff esp front desk needs attitude adjustment classes. They don’t know what customer service is. They are more worried about their iphone conversation and playing with their hair!

I’ve been bringing my kids to this practice since my oldest was 3 years old. 20 years and 2 more kids later I am still happy to call this our pediatrician office. We’ve been through the gambit of well child visits, injuries and illness from minor to major and have always received the best of care. I have never noticed the front office or anyone on staff being inattentive or rude. I really like that they always keep appointments open so when you call the day of with a sick child they can be seen. They’ve even been there on a Saturday to give one of my sick little one’s an IV to keep her fluids up instead of hospitalization. Dr. Reynolds, Hammond and Condron are our favorites.

I took my son here for his 2 months check up for the first time. When walk in, the front desk person saw me but she was busy talking to her co-​worker so she just didn’t bother to help me until a few min later. Then when I got into the room, I was disappointed. It doesn’t look clean. Dr. Reynolds was not so friendly, all he said was «i have nothing complain about your kid» after doing a 1 min check up and walk out.
After I got my son done with his 2 months vaccination, I asked if they can stamp on the card with the date so I know which vaccinate he got, one of the lady took the card without said anything and handed to another nurse to do it. Doesn’t bother to try to be friendly with the customer. How rude! Definitely not going to be a place that I would take my kids back.

We love our pediatrician Dr. Hammond– but the ladies at the front desk need an attitude adjustment. The front desk is very short and rude and can’t seem to handle a high stress environment.