Bassett Furniture

Houston, Estados Unidos

2.5

Aberto agora

19 avaliações

Aceita Cartões de Crédito

Contatos

Código QR, vCard

Telefone
+1 713-860-5859
Site:
houston.bassettfurniture.com
Endereço:
3625 Southwest Fwy, Houston, TX, 77027
West University
Paradas e estações próximas de transporte público:
3.5 kmPressler St @ Holcombe Blvd
3.6 kmHolcombe Blvd @ Main St
3.7 kmMain St @ Holcombe Blvd
Categorias:
Código QR
Baixar imagem QR Baixar vCard

Mapa

Streetview

Ativar mapa

Informações sobre o negócio

Aceita cartões de crédito
Sim
Estacionamento
Propriedade Privada
Estacionamento para bicicletas
Não

Hoje

Hoje 10:00 – 20:00
Aberto agora
Horário local (Houston) 12:07 sexta-feira, 13 de junho de 2025

Horário de funcionamento

segunda-feira 10:00 – 20:00
terça-feira 10:00 – 20:00
quarta-feira 10:00 – 20:00
quinta-feira 10:00 – 20:00
sexta-feira 10:00 – 20:00
sábado 10:00 – 20:00
domingo 12:00 – 18:00

Locais relacionados

Explore locais semelhantes:
170
m
Thomasville Furniture
3277 Southwest Freeway (West University, Greenway)
800
m
Urban Leather
3311 Richmond Ave (Upper Kirby)
920
m
CambiumWorks
5318 Weslayan St Ste 193 (West University)
1
km
Ameribeds
3100 Richmond Ave Ste 503 (Upper Kirby)
1.1
km
Lynn Goode Vintage
3637 W Alabama Ste 340 (Highland Village)
1.4
km
mrspk&oz
3600 Kirby Dr Ste G (Upper Kirby)

Proximidades

Próximos a esta localização:
80
m
Total Choice Comm
3281 Southwest Fwy
100
m
Sears Home Appliance Showroom
3277 Southwest Fwy
100
m
Plato’s Closet Greenway
3277 Southwest Fwy Ste C
140
m
T-Mobile
3257 Southwest Freeway
150
m
Blue Bonnet Cleaners
3253 Southwest Fwy
160
m
Glo Sun Spa
3273 Southwest Fwy

19 avaliações para Bassett Furniture

Não exige registro
Classificação do local: 1
San Diego, CA
When you spend over $ 5,000 for a small sofa and it breaks down after less than a year you’d expect them to let you reselect another sofa after the repairs didn’t fix the problem. Nope!!! Basset replaced part of the cushions with down instead and left some foam. Now I have a hodge podge $ 5,000 sofa with mixed foam and down. I will never recommend Bassett to anyone. In fact I actually just sent my mother in law to use Ethan Allen instead because she was looking to spend over $ 30,000 completely furnishing her new home.
Classificação do local: 2
Houston, TX
This was one of the most forgettable furniture stores I have ever visited. Customizing furniture for people who enjoy decorating and design, should be something fun to do. However, this place is so incredibly dull, I didn’t even want to look at sample fabrics. The sales associate was so dry and unhelpful. Although she seemed to know what she was doing, she had absolutely no style, pizzazz, or flair. From past experiences at other furniture stores, the sales associates I’ve dealt with in the past have had a knack for decorating. However this woman looked like something the cat drug in. Save yourself some time and go somewhere else.
Classificação do local: 5
Houston, TX
I had a wonderful experience at Bassett. I was in the market for a new bed frame and headboard and was planning to purchase during Black Friday sales. Alton was a fantastic and helpful salesman! He took the time to get a sense of what I was looking for while giving me options and opinions without being pushy. With the generous Black Friday sale going on, I knew I wasn’t going to get a better price for the quality. On top of that, I was pleasantly surprised at how short the wait time was. The timing must have been right me because they had my bed in stock in Dallas and it was delivered about a week and half later. All in all, I was very pleased with my experience at Bassett and love the bed I purchased. The customer service I received in both the buying and delivery process was way better than the experiences I’ve had with other furniture companies in town.
Classificação do local: 5
Houston, TX
«Every part of the process was smooth sailing. It was easy to purchase the piece online. I appreciated that a representative from the store contacted me that same day. The delivery was easy and on time. Great job!»
Classificação do local: 5
The Heights, Houston, TX
«Alton, our design rep was fantastic, he really took the extra time to make sure the furniture we were buying fit in the room we had planned. He also helped us find the right price point so that we weren’t breaking the budget. Most importantly, we didn’t feel like we were being sold; the customer service was exceptional. Delivery was also quick and painless, the delivery men were professional and helpful. Great Job all around!»
Classificação do local: 5
Houston, TX
My designer (sales person?) was very helpful. In fact, the whole staff was great. I was crazy enough to bring my three year old and my infant with me to look for furniture; and, while I picked out fabrics to go on my new sofa, other employees entertained my daughters with crayons etc. I just received the furniture I bought, and it looks beautiful.
Classificação do local: 1
Houston, TX
This is the second Bassett store that we have been to only to either be ignored or given bad information about their
this location we went in and told Vinette Adams exactly what we wanted after consulting with her and have yet to get the quote she said would be emailed to us. After reading other reviews we were sceptical but still decided to give them a chance. I wonder two things… is the color of our skin the reason she has ignored us and will Misty F. from business customer service respond to this Unilocal as she only responds to the good reviews normally.
Update to this review !!! I was shocked to actually get a message back from Misty F. What did not shock me was that I did send her my email address as a way to contact me and as I thought to begin with it was just lip service as I have yet to here back from anybody in customer service. I only wish that someone high up the corporate ladder could see this review and know how we have been treated !!!
Classificação do local: 4
Houston, TX
«Sales person Deborah Goodman answered all of our questions and intervened to correct a delivery issue when the promised date was going to slip. The sectional was delivered as promised. The delivery team was efficient and helpful.»
Classificação do local: 4
Houston, TX
I am pretty surprised to read all of these other reviews. My husband and I visited bassett on our way home from brunch Sunday, flip flops, t-​shirt, etc. If anyone had an issue with our choice of attire, it was not obvious.
We were greeted right away by a woman who asked what we were looking for (dresser) and then followed us around the store as we shopped pointing out features and information about each item. If anything I wanted LESS service as I prefer to shop at my own pace.
The items were well priced relative to other stores we visited. Most of the pieces were traditional/​transitional in style.
Unfortunately, I didn’t find a dresser I liked so the hunt continues…
Classificação do local: 1
Eagle Rock, CA
Everyone is correct, reeeeeally bad customer service!
It’s like Pretty Women, they snub you!
They didn’t get up off the sofa to help us. We realized some sales people/“designers” have no problem completely ignoring you.
Ask for Karl, he was helpful and has great taste… oh and he didn’t ignore us!
Don’t waste your time (unless you get Karl) or heaven forbid, don’t waste their time while you decide to spend thousands of dollars…
Classificação do local: 2
Houston, TX
I recently purchased bedroom furniture from the SW freeway location. The sales person did not keep me apprised of the anticipated delivery date as promised. The furniture did arrive on time; however, it had some slight damage. I immediately called the store and ended up having to ask for a manager after the customer care person who initially took my call, questioned my ability to distinguish «damage» from a distress mark! I immediately followed up by sending pictures of the damage and was told that I would be contacted in a few days to arrange for someone to look at the damage. It’s been a week and I’ve heard nothing. Unfortunate at this price point. Nice furniture. Perhaps it’s just this particular store location?
Classificação do local: 1
Katy, TX
My interior designer recommended that we order our furniture directly through her connection with Bassett, bypassing the local store. BIG MISTAKE, furniture was supposed to arrive within 60 days. Took over 3 months to get it, but had to send back a chair due to damage. That was 2 months ago. Now they keep changing the delivery date… it was supposed to be Saturday, no change it to Monday, now they tell us Tuesday. I could not be home on Tuesday, so the driver told me they would have to take the chair back to North Carolina, and reschedule delivery on their nect run, in about 6 weeks. We paid for the chair 5 months ago.
Classificação do local: 1
Houston, TX
I agree with the reviews about the poor customer service. I went there on my lunch break and was ignored by all the sales associates. They were standing around, talking and laughing. I stood at the counter for a few minutes before someone finally acknowledged me, even though I know they saw me standing there. When I finally received some assistance, the woman I spoke to had a demeaning tone of voice and acted as if my questions about delivery times etc. were unheard of. Basset Furniture has some nice furntiure but the company definitely needs to train its sales people to respect its customers.
Classificação do local: 1
Houston, TX
Rude staff, manager not willing to negotiate on price. We ended up buying 20k worth of furniture elsewhere in town… that saved us money.
Classificação do local: 1
Montrose, Houston, TX
Visited here to look for furniture for new home. First visit, ignored by everyone, not even a how can I help you. Second visit repeat. Third visit repeat. Fourth visit about to buy but again, repeat. Nice furniture but very tough to give someone money when they ignore you multiple times. Not saying its a bit to do with the area but every time the store was not busy, sales people ignore you I think based on appearance.
Classificação do local: 1
Manvel, TX
This place sucks! I’ve never been treated so rudely in my entire life. I went on a Sunday afternoon wearing no makeup and flip flops… They basically treated me like some sort of nasty homeless person they wanted out of the store. I was beyond pissed. My boyfriend told me I was better off without them. He said he bought a tv console and coffee table from them 8 months ago and it took them 2 ½ MONTHS to deliver the furniture. STAY AWAY!
Classificação do local: 1
Bellaire, TX
I purchased two nightstands and a bureau from here. I requested quick delivery and they delivered, but one nightstand was damaged — they wanted to send someone to fix it. I paid for new furniture, not repaired furniture. I refused delivery and was assured that this would be handled quickly. Six weeks later I have no nightstand, a credit card charge for it and crummy customer service. They can’t tell me where it is, or what the situation is and refuse to return phone calls. I am at a loss for what to do next as I have paid, have two other items I love and can’t seem to get the third. It appears they could care less as I have called 2 – 3 times a week for 6 weeks and get the run around. While the furniture might be nice, getting the customer service you deserve at this price point is not worth your hassle.
Classificação do local: 1
Houston, TX
The Guardsman Warranty that Bassett sells is worthless. Go to Ethan Allen. Quality furniture, comparable prices, scotch guard option, and no run around.
Bassett sold us a warranty for fabric protection for our couch which we bought because bassett does not have any scotch guard or other stain protection options for couch fabric. We paid quite a bit of money for the warranty only it is completely worthless. The warranty is through Guardsman and Guardsman requires paperwork and two photos submitted for each cushion of the couch that has a stain. So for a sectional, I have to take a lot of photos and complete a ridiculous amount of paperwork for Guardsman to consider whether or not they will send a rep. Don’t waste your time and money shop elsewhere. Bassett’s prices are comparable to better furniture stores but they treat you more like you’re at a rooms to go.
Classificação do local: 5
Houston, TX
Super easy making the couch of your dreams except picking from the hundreds of fabrics