AutoNation Ford Gulf Freeway

Our salesman, Usualdo Salgado has made the process of buying new cars so easy. We have purchased 6 cars from him over the last 6 years (2 vehicles at a time, each time). Each time he starts by giving us his best price, which always ends up beating the quotes we always get from two other Ford dealers. He has always been there if we need any help after the sale. We can’t recommend him enough! our only concern is what will we do when he retires in 10 or so years? I want to also mention Calvin, one of the managers, we leased our two vehicles and the first months payment for each would be due upfront. We were going to need to run back home to pick up the checkbook to write a check for the 2 payments. As it was late, and already past closing time Usualdo told us we could just come by on Monday (we leased the vehicles late Saturday) to drop off the check. As we were waiting for the cars to be detailed and filled up with fuel, Calvin came over and told us not to worry about bringing a check by on Monday. He said that AutoNation would take care of the first month payments for both cars! They really value loyalty at AutoNation, that’s why we are customers for life as long as people like Usualdo, and Calvin are still around!

I took my Focus in for an oil change and tire rotation at 3pm on a Wednesday. The attendant at the counter was friendly and quickly took my request to get an oil change and tire rotation. We had a good chat about various things before he took my keys. He told me it would take 1.5−2 hours for an oil change. I balked a little because most places promise 10 minute oil changes, but I had my laptop and could work from the waiting room. After 1.5 hours I asked how it was going and they said it would be a bit longer, but did not say why. I had plenty of work to do, so I continued working for another hour. I asked again where my car was and I was told they were behind and it would be at least 30 more minutes. At this point, I was getting upset. I told them that this was unacceptable. They apologized, but it didn’t seem to speed the process up. Finally, after a little over 3 hours I got my car back. This was the third time I had brought my car there. The first time, which was 2 years ago, the service was slow, but they washed and vacuumed my car, so it seemed like a good deal. The second time, they didn’t wash or vacuum and the service took 1.5 hours. This time, it took 3 hours and no vacuum or wash again. I will not be going back. 10 minute oil change it is.

So I just want to say Rosa made my buying experience a great one. There was no excessive force into buying my truck, she was more than helpful thought out the whole experience. The whole process was a ease, she was very professional and gave the attention I felt I deserved when spending that type of money. I will definitely recommend family and friends to her. It was by far the best experience I’ve had dealing with vehicle sales. I honestly felt like I was talking to family. Thanks again Rosa!

Loved my experience there. Luis Delcid was my seller. He was down to earth and never high pressure. Buying a car can be stressful and the last thing you need is to feel that the seller is taking advantage of you or simply pressuring you to move on to the next deal. Tania is the manager of the dealer. We shook hands and she was a big part of helping me walk out with the car I wanted at the payment I was comfortable with. Love my fusion!!!

I recently purchased a new Ford Escape from here and the experience couldn’t have been better. I was a first time car buyer and salesman John Wilson was a great fit for me, I don’t like being pressured and he was so patient and cooperative with letting us test drive the vehicles I was interested in and giving us time to make a decision I was comfortable with. Everyone was very kind to us throughout the process. I recommend going to John for your next Ford. I love my new escape!

Beware of the service department. Will try to upsell services that are not needed. Dropped off F150 for the Works Package Service.
Service advisor recommened that several of the following services needed to be performed:
1. Replaced windshield wipers due to being worn and the rubber is falling off the blade. (I changed the wiper blades the day before with Rain X blades, totally brand new)
2. Needs to flush brake fluid, fluid was dirty. (Serviced at another Ford dealership 5k miles before).
3. Needs fuel injection service (Done at another Ford dealership 5k miles before).
Wanted to charge $ 299.85 plus tax for services that were already performed by myself/​another dealership previously.
Funny when confronted about these recommendations in the waiting area in front of other customers, I got a complementary Ford Advantage credit for the Works Package.

So, let me start like this, if it had not been for Matthew Haslund I probably would not have gotten a car. I actually walked 1.8 miles to get my car. The only time I ever came into that dealership was to sign for my car. He and I worked most of our business over the phone and through email/​text. I have sent 2 other people to him as well. He is honest, and very thorough.
Look, if he can’t help you, you most likely can’t be helped.
SN: I got into my vehicle for $ 0 down, granted I took a little beating on my monthly payments but that’s what happens when you put nothing down.
Happy Buying!

I would give them a negative 5 if I could. I have been back and forth at this place for the past 6 months now. All they care about it selling and making money. The minute there are any issues with your vehicle forget it. you might as well have a lawyer In hand ready to help you get out of the mess they are about to put you in. I can’t believe everything this dealership has put us through… we are now having to get other people involved to get us the help that we need. DO NOT SHOP HERE… go somewhere else if you want to be taken care of right.

I negotiated with the sales person via email over the course of the day. I told him what I wanted and for how much and before the day was done he had the car washed and ready to go for pick up when I arrived. There were no hidden fees when I came in and the wait was negligible at best. My only gripe was with finance. I know they have to give you the spiel on all the features they want you to pay for on a monthly basis, but when I refuse something you don’t respond with «I can’t believe you don’t want that, it’s just $ 50/​month». $ 50 a month translates to around $ 3500 on top of the purchase price of my car. It also translates to a gym membership, spotify, and netflix. I’m sorry but just because I can afford to cough up another $ 50 a month does not make it a good reason to do so, nor a good sales pitch. Aside from that, buying a car from Autonation was a relatively easy process and I got what I wanted for the price that I wanted it for. I would definitely recommend them to family and friends looking to buy a new vehicle.

I got my first car here 2015 Ford Fusion mark pearl was great he helped me to the very end and still continues to call and check up to make sure I’m happy with my car!

Worked with Mario Ibarra

Buying a vehicle isn’t always the best experience but Burton Bolduc made it as easy and painless as possible. We basically ha did everything over email and texts and once a deal was reached I came in and test drive it and signed the paperwork.
Not only did Autonation beat the price of another truck I had priced out, they did so with a more expensive truck. The truck I ended up purchasing was $ 1,065 more expensive sticker wise and already had added on tint and wheel locks. So I got a $ 1,400 more expensive truck for the same price as the one the other dealer quoted me. The truck had a busted drivers side mirror but was fixed promptly and the truck was ready to go the next morning.
There was never any pressure and I got the truck I wanted for what I wanted to spend. Can’t beat that. Love the new truck as well.

I would give a negative star if I could. I had a terrible experience with an uninformed salesman who just wanted to get me off the lot and into his office to start the old school high pressure sales game. I thought that this style of sales went away with the invention of the Internet. After 15 minutes without any prices on the three trucks I asked for I walked out. Do not waste your time here go anywhere else to buy a simple commodity.

I was shopping for a few weeks for a used car for my son. I finally met the team at the Ford store and they not just helped me find the right truck. They helped me in financing. The GM was a very nice lady and she was active in helping me and worked the entire process and was available if I needed any help. Go to see them it will be worth it.

What was I thinking? I drove over 30 miles to see some cars on the other side of Houston. According to their website, AutoNation Ford on Gulf Freeway got lots of Focus with unbeatable prices.
After I parked my car and walked by a small group of sales people glued their faces on their smart phones. It didn’t bother me to be ignored. I walked up to the cars as they were already lined up for me. Five minutes later, a friendly saleswoman greeted me and began her sales routine. (Bazinga!)
First, I drove my ideal car — a specific model and color I really wanted. She had a bubbly personality and a good saleswoman. Through my 6 miles of driving, I learned more about her than she asked about me. Out of nowhere, she told me about her brother’s successful business venture. (Bazinga!)
I wanted to try a lower priced and least featured model as for comparison. First, she couldn’t find it in the system, as it didn’t exist. Then, somehow she found the key. I noticed the difference during the test drive. Did I mention she was very talkative? She answered a call in the middle of our conversation. Her cell phone kept making noises and she wouldn’t simply turn it off. (Bazinga!)
She wanted to show me the price on the advanced model, not the least model. But I told her that I needed to make decisions on their pros and cons. Since it didn’t exist in the system, she said she pulled a similar model. She presented both and said, «see? It’s only $ 500 difference.» (Bazinga!) During my entire time interact with her, I lost count on how many «excuse me, I need to…» interruptions.
After I got home, I looked at the pages and shouted (BAZINGA!) The less valued page was titled Fusion and the MSRP was also on Fusion. However, the VIN was the Focus I test drove. Hint: Fusion costs more than Focus. According to Google’s cached search, that VIN was listed on its sister dealer AutoNation Ford Katy’s website. (She told me that was a dealer’s trade.)
Ooooooh, I see. That’s how this company does business. AutoNation is off of my shopping list forever.

I had a decent experience buying a new car here. I went through my bank’s buying service and they sent my info out to the dealer (all of them!). I got an email from Autonation Ford from some lame salesman with a few cars that were not at all what I wanted. I knew exactly what I wanted so I emailed him the info. He was never very serious about following up. However, the general manager emailed me to ask how it was going, so I told her that her salesman didn’t want to do business, so she emailed me back and said she would take care of me personally. Which she did. I came in and she had the car I wanted brought over from another dealer, hooked me up with a young eager salesman (Luis Delcid), and made sure everything went smoothly. They did try to sell me some stuff I didn’t want, but weren’t too pushy about it. The finance guy was a vet like me, and he cut through the bull for me. He was very efficient and friendly. I took my rental car to the airport and the dealership picked me up, I came back to my car and drove off. All together about 3 hours. If you know what you want, and have a reasonable price in mind, these guys should work well for you.

I recently bought a beautiful blue flame metallic 2014 F-​150 STX super crew sport 4×4 and must say it went smoothly. I have already been looking to trade my previous vehicle (2011 Ford Edge) which was bought there 3 years ago for a truck. John Wilson from internet sales helped us out and made the car buying experience pleasant and a breeze. He was able to honor the internet pricing we found online which took about $ 9000 off the MSRP window sticker. I would definitely come back again!

I bought a 2014 Ford Fusion Hybrid SE here on March 20^th, and so far I couldn’t be happier with my new car! Over the past couple weeks I’ve averaged 40 mpg, and getting more used to driving the hybrid to max out my mileage for my commute.
But this review isn’t for the car, it’s for the experience I had at the dealership:
First of all, do your homework. A lot of it! You need to prepare yourself by knowing what to pay, I recommend websites like
or
. Never pay sticker price; it’s like paying MSRP for a pair of jeans at the mall instead of paying what they’re really worth.
Fortunately, dealing with Calvin Neal (the internet salesperson) at the dealership, made things relatively painless. Calvin is really friendly and he’s good at cutting through the confusing car-​buying jargon to get you a good deal.
I mostly communicated w/​Calvin via email before going in to test drive my Fusion after work a few weeks ago, and then I did some more comparison shopping before deciding that this car was the one for me.
When I went in on March 20^th, Calvin explained a bit how the pricing of the Fusion worked, and showed me the invoice so I was certain I was paying a fair amount. We discussed financing the vehicle, and in order to get extra discounts.
I financed the car through Ford Credit, with a plan to refinance with my credit union a couple months later. Don’t be afraid to ask for a lower APR than what is initially offered; the worst they can say is «no». I was able to save 1% through Ford; it’s part of the negotiating process.
After getting approved for credit, then it was on to the ‘finance guy”, who I believe was named Hugo but I’m not sure. There was a bit of a waiting process here, which was inconvenient, but overall the dealership was busy, so it made sense.
The finance guy was super friendly, and explained each step of the process as we went along. There was a LOT of paperwork, so it took a while; lots of signing/​printing, etc.
After getting my keys finally and going out to start it up for the first time, Calvin helped me get my phone connected to the new car, showed me more of the features, and then I was on my way home in my new car.
All told, the process of buying a car was pretty smooth and painless, just be prepared to wait in line for the finance guy. Get a quote from Calvin via
or
, or just email him using the contact info on the dealership’s website.

If time is not a priority for you come on by here and give them your business. The service department will make anything that could be 30 minutes to 3 hours plus.
I went in at 2:30 my appointment time for an inspection and oil change. I left around 5:30 with only a oil change. I was being patient and didn’t mind the first hour of waiting because usually they take up to an hour for oil changes here. Fast forward 2 hours later, I noticed customers coming in and leaving before me. WHAT! This happen at least 3 more times, I was sitting outside and decided to look around for my car. Come to find out its just sitting park outside of the garage. NOW I WAS BEING TOO PATIENT. I go speak to the service department and politey ask them for an update on my car.
This is conversation:
Service guy: (checks computer) It is being run the diagnositcs on it for the inspection
Nat: Is it now?
Service guy 2: yes, they have it hooked up and let me see where it is now.
Nat: Oh, I can tell you where it is! Its been parked outside for the last hour. Do you want me to show you where its at because I can show you. Its right out front.
Service guy 2: Let me go check for you.
(Comes back 2 minutes later)
Service guy 2 Raymond: Sorry about that we are going to do the inspection now. We had another car hooked up. It should be 15 minutes and you will be out of here.
Nat: No, Please get my car. I do no want the inspection now. It should not have taken almost three hours and only oil change was done. I will just pay for oil change.
Service guy raymond: Okay sorry about that.
I get my car back and a free oil change for their failure at doing something as simple as their job. I will not come here ever again because I would rather spend my time watching a movie if I wanted to accomplish getting nothing done.
Dear Staff of Ford
Maybe be more proactive in your job. If you see someone waiting an hour plus go check to see what is the hold up. If something is going to take more than hour, inform the customer or provide an update to them. It should not get to the point that you are surprise I am still waiting for my vehicle. You should always know what is happening in your shop. Never lie and say a car is hooked up when you have not checked yourself.

Went to test drive a KIA Sorento, thought that is what I wanted, however was not impressed by the large size of the vehicle. My salesperson Richard Smith saw that I was not very happy and wanted to know what I wanted. After telling him what I wanted… he found it for me. Man was I a happy camper. He found me the 2011 Nissan Rogue my dream car. The sales process was actually very painless. He was very understanding and worked with me to get everything that I needed to be able to drive off the lot with the car I wanted. My only issue was meeting with the financial people, they are a brooding lot of people. But once I got in to see one, it was quick and they explained every document I was signing. They even let me ask a ridiculous amount of questions with a lot of patience. I would recommend going to this dealership in a heartbeat.