AutoNation Chevrolet Gulf Freeway

I decided to take my vehicle to a Chevrolet collision repair dealership assuming that I would receive the best in quality, service, and parts for my vehicle’s repair… Boy was I Wrong. AutoNation had («worked on») my car for over 5 weeks. For the duration of the repairs, Beverely the estimator handled my service. I was told I would receive updates every other day, but that didn’t stand. I often had to call to ask for an update and it was only once every week. I was told my vehicle would be ready multiple dates, which was obviously out of uncertainty. Once my vehicle was finally ready, I noticed immediately that there was an issue. I decided to drive my car a great distance before I called the collision center to inquire about the problem. I called, Beverly wasn’t available, so one of the ladies relayed the message (to Beverly) to call me back… Never received that call back, Of Course. A few days later, I called Beverly directly, no answer, so a voicemail was left… still no returned call. Finally decided to drive 20 miles just to get in contact with Beverly and she was full of it. An appointment to check out the malfunction was made from there, and of course I had to come back for that, very frustrating!!! A few days later I arrived for my appointment to get the problem looked at, Marcus from the service department handled my services. I explained to him the problem my vehicle had following their collision center’s repair and it seemed as if He and Beverly conspired to not do anything further to the car to address the problem as he immediately told me there wouldn’t be anything they could do to fix the issue, and this was before he even took my vehicle to the mechanics, if he even did that. Marcus informed me there was nothing they could do and insisted that everything was normal and pretended as if he was familiar with my car as I, the driver of it for two and a half years, was. He showed no concern and was eager to get me out of the way and was very unsupportive, and most of all completely dishonest. I Do Not recommend this Collision center, nor do I the Service center. Very unsatisfied with my overall experience! I would rather an independent business had received thousands for this repair and done a better job than the dealer… goes to say about misperception!

The service center is the worst!!! There’s so much to this story I can’t type it all… so to put it short. JAY is not cut out for service he wanted me to pay for a part that they originally put on less than a year ago smh! He was rude and very unprofessional… I’m glad my situation came out ok but what about all the people that he’s lied to and maybe even ripped off. This service center needs a face lift. I bought my car back in 2013 and they are the only shop I’ve let wk on my vehicle but the last incident was the last so I’m looking for a new shop. (Hopefully I Won’t Need One Anytime Soon) Also, I like to give credit where its due Bill was helpful but it shouldn’t have gotten that deep to involve him. I have always gotten my oil changed here well one particular incident nearly cost me my engine. .I got an oil change on a friday drove the car that Saturday. it sat all day sunday but Monday morning I started it let it warm up for a min so I proceed to back out of my driveway and I see a huge puddle of oil… so I immediately put it in park and I cut it off… I had to call a wrecker truck to have it brought back to them… well come to find out they didn’t put my oil filter on properly. .after that I should have never gone back because all they did was put the oil filter on correctly and wash my engine and I still had to pay for the oil change. STAY FAR FAR AWAY FROM THIS SERVICE CENTER IF YOU CARE ABOUT YOUR CAR!

Service Dept. worked hard to resolve a challenging nuisance issue with a Traction Control warning light on my Avalanche. Professional, diligent team.

Bad customer service, i was told that they could not service my vehicle unless it was completely out.

I would strongly recommend avoiding this nightmare…
Brought my car in at 8am, alignment and low tire pressure. 6 hours later I was told the alignment was still not done. The guy helping me had told me they were done with the alignment hours ago.
If you plan on waiting for your vehicle don’t go here.

Terrible customer service, even worse follow up. They try to make you feel like you’re at fault for any thing, incompetent staff that give you the run around.
Buyer beware! Don’t buy from this dealership, you’ll regret it.

This place is a joke. Their used selection isn’t that great & the staff is very rude. The woman who helped me wasn’t very pleasant, neither was her boss. He was a arrogant guy, total douche. Best advice I could give anyone is go to lone star Chevrolet off 290. They’re amazing. I got a pretty bad ass a deal on a 2014 chevy Silverado ltz fully loaded. They worked with me on my payments, very nice, great selection on vehicles. Don’t go here, unless you want to get screwed.

BUYER BEWARE!!! I had the most horrible experience with this dealership. The employees, including Salesman Genaro Sanchez and Credit Mgr Duke Odom, as well as the General Mgr, Bill Suessman, were all unprofessional, unethical and practice poor business. My sister and her husband came to visit me from out of town to shop for mini vans (they have a toddler and will soon be having twins). They bought a used mini van from AutoNation on a Sat night, the salesman boasted about how great a deal it was and it passed their 172 point inspection. They left Houston on Monday morning for a 200 mile drive home. Approximately 50 miles from home the malfunction indicator light came on and the van began to shutter. They drive back to Hou and returned the vehicle. The salesman did apologize for the inconvenience. The credit manager refused to give anything in writing for the vehicle except for making a void note on the bill of sale. He also refused to provide their down payment check of several thousand dollars saying it had already been processed and he refused to cut them a check for the amount. He said it would all be taken care of and if there were any problems they could call him and he would handle it.
One week later they received a notice from a collection agency for the down payment check amount which my sister had put a stop payment on. They contacted the salesman who said they needed to call the credit mgr. They called and left several messages all unanswered. Finally they called him just before closing and he said he didn’t know what happened and they needed to call another person who has yet to return their phone call. The next day my sister contacted the salesman again since no one would help them. He did not allow her to speak after she asked for him to send her written documentation that the vehicle had been returned to him and they did not owe the down payment amount. He hung up on her twice! She finally got in touch with the general manager who was less than sympathetic. He said he would contact her when it was figured out. He also refused to provide her anything in writing. He failed to take responsibility for the situation and blamed the check company. She asked him to call her back that day regardless of whether the situation had been figured out or not.
At 4:30 pm, she had not heard back from him so I stopped by the dealership (I had been present for the purchase and return of the vehicle). I spoke to credit mgr Odom and told him I did not appreciate how he was rude to my sister and how he was handling the situation. He told me it was taken care of. I said really? Because she hasn’t received that information verbally or in writing.
I then stopped by Salesman Sanchez’s office and told him it was unnecessary for him to hang up on my sister. He became ugly with me an raised his voice. I told him he was also responsible since he sold the shoddy product. His answer, and I quote, «You get what you pay for». I said really because you were going on about what a great deal it was and it had a great ride. And the car couldnt even make a 200 mile drive. I told him maybe you should put that motto on your website. Why are you selling used cars then? Of course then he attempted to retract his statement.
At this time, the general manager Suessman came over. I introduced myself and shook his hand and he told me I needed to leave. I said im here to discuss my sister’s situation. He said he would not discuss it with me so I said fine let’s get her on the phone. He said he would not do that either. He then told me to leave. I walked with him out the door and I discussed the issues I had that they would not provide anything in writing, they had been rude and had passed her around like a hot potato. Suessman was very haughty with me and said it’s been taken care of. I said my sister has not been told that and has not received anything to say as much. He said he was busy with other things. All she has is a collection notice and she’s concerned it will be on her credit report. He said it would not and I should take his word. I told him I was filing complaints with several agencies. I told him he has horrible business practices. He called me condescending and said I was the rudest person he has ever dealt with. I told him he was pathetic and a poor businessman and should give my sister something in writing as she requested and give her a formal apology. He said he already apologized to her and once again refused to give anything in writing. I told him my sister was just trying to get this resolved for the mistakes that they had made — selling insufficient vehicle and failing to notify the voided sale with the check company. His reply, «Things happen». I said yes things happen but several things happened here because of your business not because of my sister so you need to fix it. I told him do you not even care that they were your customers, that I’m a potential customer and that other

I had an issue with my AC/​heater in my brand new 14′ Camaro.
After 3 attempts at the dealership I purchased from I (different dealership) I brought it here on recommendation. They took the car in looked at the issue rather than just running the program, and discovered that the control module box needed replaced. They were honest and told me that it would take a couple days and let me take my car.
I came back and Robert the service writer was quick to get me in and out during my lunch break drop off the Camaro and get me in the loaner. No miss no fuss! I was happy with the 2^nd contact. Fast forward car is ready. Noticed a small boo-​boo from the paint and glass department. Again Robert was quick to address my concerns. No questions asked put me back in another loaner and off I went all during my lunch break. Car was ready when they said. The error was corrected and Robert took the time to walk the car and go over it with a white glove and fine tooth comb (I’m extremely picky about my Camaro) Dispute the extra work the original issue was addressed and fixed and without making me come back! Thanks Robert for restoring my faith in service centers again!

Worst experience I’ve had here. Went in for a simple multipoint inspection on my ’07 Avalanche for $ 70. I stated to the service associate I am taking my family on a road trip and would like to know what needs fixing. Only things they found were items that we both knew needed replacement from previous appointment. What they DID NOT find were the numerous items I knew we’re broke or torn. After I pointed out to the service associate all the items I knew needed replacing and asked why didn’t they find it, he then states «my techs only report items that are dangerous and the parts I pointed out were not dangerous issues» WTF! I Think anything broken or torn would be an issue dangerous or not. They took my $$$ and I still don’t know what needs fixing!

I have had great experiences with these guys in the past… but this last time was a nightmare. I had an impala that kept getting air in the cooling system so I would have to purge it once a week. finally I decided to take it in for repairs. my first mistake was taking it out of warranty to the dealership. they «fixed» it and returned the car to me. I made it to work my first day having my car back after 8 days of them having it for 4.5 hours of work… on my way home my car overheated again… now I take it back. i was told that they would give me a loaner the next day before i had to work, so i walked 1.75 hours up to them and they straight told me that they didn’t have a loaner to give to me for my inconvenience… you got to be kidding me… so i walk all the way back home… they have it for another 5 or 6 days and didn’t return my calls. so finally I called after the weekend and they «didn’t know how I wanted to proceed» I told them I wanted to proceed by fixing it… after about 3 weeks total with no calls back to let me know anything, I finally went to another dealership and traded it in on another used car… I couldn’t take it anymore… this place needs to get it together… my father in law knows more about cars than these «certified» mechanics… stay far, far away… even their supervisors were idiotic… thanks for reading. have a prodigious day!

The staff in the service center don’t come outside to greet the customer as you pull into the service bay. I brought my vehicle in for an oil change and when I got in it to leave I found the seat and steering wheel had been adjusted. It took me 3 days to get it back to where it was previously. Each experience I’ve had at the service center leaves a poor taste in my mouth. The only reason why I continue to torture myself and go there is because I prepaid for the oil changes. The car buying process was excellent but you should definitely look elsewhere for your automotive servicing needs. This is not the place.

Awful experience with the Collision Center. Vehicle not ready when promised. After waiting for 25 min, the tech didn’t even apologize for the delay, ask if I was happy, he just said «I hope I get a good survey.»
I get home, noticed some flaws, albeit small, in the workmanship. I call and bring the vehicle back the next day. I felt like they didn’t even listen to my legitimate concerns about the workmanship. You could CLEARLY see adhesive sticking out from the fender flare on the repaired side, as well as a small gap on that side, & a non-​smooth edge on the repaired flare. I shared my concerns with the person handling my repair, and after he consted with someone in the shop came back and told me «NOTHING could be done, the job looks good. And my job depends on a good survey.» No apologies, no what can we do to make this better, no concern for the customer, just concern for a survey. I truly feel that the repair work is not truly putting my car back to pre loss condition. If they couldn’t have repaired the flare, and made it look like before the loss, they shouldn’t have attempted to, and should not have charged me for this.
I was previously — recently — an autobody estimator for a major auto insurance carrier. I have seen good work and not, and seen shops that are concerned about their customer, and those that don’t care. I feel strongly that AutoNation Chevy on Gulf Fwy is one that does not care. I bought my car from Champion– now AutoNation. I took it there because I feel loyal to a place I purchased my vehicle from. This horrible experience and my repair rep’s total lack of listening to my concerns, as well as a somewhat rude front desk greeter, does nothing but make me never want to do business with any AutoNation dealership ever again. Why should I? Not even an apology — just my rep twice reminding me about giving him a good survey. If there was a rating lower than NOT at all likely to recommend, that would be the one I choose for AutoNation on Gulf Fwy.