AutoComp Technologies

This company shouldn’t even be in business. When parts aren’t defective, they seem to do a decent job, but when you get sent a bad computer, that’s when their true colors come out. They hide behind their restocking fee (yes, a restocking fee on a defective part), and I have even had their so called «manager,» who can’t speak English very well, tell me I was lying to him about what the car is doing. When the first computer they send me is setting a battery disconnect code and causing the vehicle to stall when driving, which it never did before, to the 2^nd computer not even allowing the vehicle to start (crank, no start). But of course, I am lying that the vehicle won’t start. Seriously!!! What benefit would that give me to even say that? The so called manager should be put in a position where he does not have to deal with customers or fired all together. If I spoke to my customers the way he does to his, I wouldn’t have a job.

I own an auto repair shop and have bought computers from Autocomp in the passed. For the most part, I understand there are going to be some defective parts at some point. However, I purchased a computer for my daughter’s car and the check engine light would come on giving me a code. I called and they asked me to come and get another unit, I did… The replacement unit also caused a check engine light with a different code. So the third unit, they said would be fine… Well, I installed the third computer only to have it give me another different code! At this time I asked for my money back. The said OK, but there is a restocking fee of 20% I said that I disagree, the unit is defective not restock. They claim that there is something wrong with the car, however,. I am an auto repair Master Technician, I have a known good computer (test computer) to install and test the car, the car runs fine on the test computer with no codes and no check engine light. So is something wrong with the car? Or is their product defective? It is my professional opinion that their part is defective… I spent several hours driving three days in a row, and approximately $ 65 in gasoline to have them charge me a 20% restocking fee on a defective part. So! Be aware if you are going there to get a computer for a 94 accord 2.2 Liter four cylinder, V-​Tech, Automatic Trans, because three of their units are defective and they are putting them back on the shelf! To get your money too! Buyer Beware!!!

I received exceptional customer service from Autocomp Technologies here in Houston. 5 stars for customer service hands down. On the other hand, I am disappointed that the PCM that I got from here had to be returned. It just wouldn’t communicate with the new parts that I had installed on my jeep. There is an upside though, I was issued a FULL REFUND for providing all receipts. woohoo! Thankyou! That’s why I give the business 4 stars. These guys went out of their way to work with me.