Always such a long wait at this store for anything and everything. It seems like they are understaffed and lack training to expedite customers requests. A simple payment here takes forever and there is not even one of those self service machines to save time, so you have no option but to deal with the slow personnel. Get enough people or at least a self service machine.
Mike P.
Classificação do local: 4 Houston, TX
I wanted to drop a quick review because I had a quite unique experience and I believe credit should be given where it is due. I am not a very big fan of ATT and the way they switch plans around and try to constantly confuse the process to benefit their bottom line, but it is a business, so I get it. I also understand that I probably just dislike the whole industry in general and wouldn’t be any happier with another service provider, so I have been loyal for over 15 years. The reason I am writing this review and the reason it is not just 1 star was because of the understanding and quality service I received at this location. Above and beyond to say the least. I worked with a lady by the name of Dominique. She was completely understanding and compassionate to my concerns. even though I was disgruntled and frustrated, this did not change her demeanor(and I would have completely understood if it had) I own a company and I can tell you that people like her are very rare and ATT should be proud to have her on the team. Everyone else in the location at times came up to me to make sure all was good and that I was being taken care of, but I didn’t work with them directly so I don’t have names. I appreciate the service of everyone here at this location and want to congratulate them on a job well done. I recommend this location if you must visit an ATT location. It’s your best bet!
K D.
Classificação do local: 1 Memorial, Houston, TX
Worst customer service I have ever experienced. Wes Covington(sales man), violated several AT&T corporate policies and allowed someone to make changes to my AT&T account. They have hidden charges(such as $ 4.99 gps navigation) and other unnecessary charges. Run and do not do business here if you want to remain in good financial standing. HORRIBLE Customer service.(If it was possible I would not even give them 1star)
Zeeshan V.
Classificação do local: 5 Sugar Land, TX
Wow. What a beautiful store! This store has recently relocated one lot over and man what an upgrade they have done. This store is a total eye catcher. I walked in because I was interested in the new mobile share plans AT&T has to offer. I was truly impressed by the customer service I received. The manager was really helpful in helping me get what I was looking for. I ended up signing up with them and saved a bundle compared to my old provider. Highly recommend. Great store, great atmosphere, great service!