AT&T

Went in to get a Iphone 6. Everything was going good. Got a deal with Iphone and a mini ipad were ready to check out and the guy told us about a deal to get a new security system. About 5 lies later we decided to get it. the gentleman came to install it and all the things the guy told us at the store were lies. It didn’t come with all the things we needed. The installer didn’t seem surprised and said he could upgrade us for only 10 $ more a month. Ok I see how this works promise me the world and then when you cant deliver on your promises try to upsell me to a more expensive system. I did not give a 1 star only because I am happy with my phone and Mini. If you go in here realize they will lie over and over again to your face so know what you want before you enter. They are giving us our money back but I will believe that when the refund comes through. Buyer Beware.

I haven’t gotten a new phone in close to 3.5 years but finally decided to go ahead and upgrade. I wasn’t sure if I wanted the iPhone 6 or the 6s, so I went to this store to check them out. I was immediately checked in by one of the associates, and was encouraged to look around while I waited. I asked her where the iPhones were, and I was told that there are only the 6+ and the 5s on display because the 6 and the 6s’s keep getting stolen…
So when I met with my assigned associate, I explained to her that I still have an iPhone 4 and I haven’t had the chance to see any of the new iPhones. Luckily, she had her personal phone, which was a 6, that I could hold, but I still would have preferred for them to actually have phones on display so that people can make informed decisions about which phone to buy.
My salesperson explained to me all of the different plans and then I picked out an overpriced case and also a tempered glass screen. I was in and out in about 45 or so minutes. Most of that time was spent learning about the ATT next program, which didn’t exist last time I got a new phone.
Overall it was a positive experience, and they get an A+ for customer service but how does a store not have the two most coveted phones on the market on display? It just doesn’t make any sense.
Also, I agree with other reviewers that they need to fix their store hours on the internet. Online it says that they stay open until 9, and a few weeks ago I had stopped by right before 8pm and an associate ran over and closed the grates right as I was getting out of my car.

They need to update their Unilocal store hours. We came 11 minutes to closing and the sliding door was already locked and no one came to the entrance. Unacceptable. Store hours are stated for a reason and should be honored.

This AT&T location has the incorrect hours of operation. It should read M-​F 9a-​8p. Please update

I recently visited this location to add an additional line of service to my business account. I checked in and waited about 10 minutes and Courtney helped me. She quickly assessed my needs and explained my options for getting my sons iPhone 6s.
She gave me her card and made herself available to take care of any future needs I might have. A few weeks later when I needed to make a complicated purchase involving 6 new lines of service I called her and she was able to get all my phones added to my account and get my entire order complete before I even arrived at the store.
When I arrived I was immediately greeted by name from her and only had to sign and pay and was out the door in less than 10 minutes.
It’s not often that this level of customer service and personal attention to detail is achieved and Courtney should be commended for her efforts.

Went in today with an IPhone problem. I didn’t have to wait too long and Yvette was awesome! She was very patient and knowledgeable. Very good experience.

Highly recommend Todd, one of the best customer rep!
I live in Pearland and always go here due to the lack of customer service back in Pearland (10 420 Broadway Ste 112). Todd has helped me previously and still has the same demeanor to assist my family overcome a hump in a service obstacle.
Great and accommodating service that is there to listen to your needs and provide feedback on any path taken.

I went in to exchange a car charger that fell apart for the second time, customer service was fair at that point. I was interested in AT&T home security and I spoke with Emmanuel, who was pretty helpful, even though he had to ask his manager about everything. So after many text messages with Emmanuel we got the pricing figured out and got home security set up.
I received my first bill and it was different then what we had discussed so I called the store to speak to Emmanuel. It took DAYS for someone to even answer the phone. I was on the phone for 15 minutes at a time with no answer, which is totally unacceptable! Finally got someone to answer and it was Emmanuel! I talked to him in length about the issue and once again he «had to talk to his manager and he would call me back in 2 hours.» Well, 2 hours came and went so I called back and at 5:00 Emmanuel was «at lunch.» I left a message for him to call me back b/​c he was suppose to return at 5:15. Surprise… He NEVER CALLED ME BACK! I called to talk to his manager the next day as soon as they opened and there was no manager there yet so I called back when a manager was to arrive and again NO ONE would answer the phone. It has been a week now since all of this started and Emmanuel has never called me back or have his manager call me to explain what is going on! This is the WORST customer service I have ever received and I think it is time for corporate to see how ATT is being represented! There is an obvious management problem at this store and it is clear their staff needs to be re-​evaluated!

Currently sitting in this at&t. Why didn’t I just listen to the reviews before I came here? This place is awful and I’m a patient person.
I have been waiting for 45 minutes and there is still at least 5 more people in front of me. They have 2 door greeters and only 3 people actually helping people. Poor management.
It’s also hotter than Satan’s back porch up in here. No air conditioning??? When I entered the doors of this place did I time travel back to the 1800s?
I’ve been waiting for a while but I’m leaving now. Never coming back.
Don’t waste your time here. You’ve been warned…

These idiots erased my phone, AND my personal SD card. I had irreplaceable pictures and video of my son for the past 2 years erased by an idiot. He never told me he was going to erase the phone, or my personal data. Only a fraction were saved elsewhere.
I also had A LOT of business data on there that I acquire through my phone. Erased. These people are morons.
I can’t believe there are people that are this stupid in the world. If you are having them do something be sure you know EXACTLY what they are doing because they have no clue.

Wow I should’ve checked and realized everyone else has horrible experiences as well. We had s malfunctioning phone and wanted our rebate but ended up waiting 2 hours for them to only end up messing up the phone we had even more and referring us to a different store because they didn’t have enough managerial staff to do what they tried to do, whatever it was. Also the guy helping us was so suspicious and accusatory and not understanding nor helpful. I’ve never been frustrated with such incompetent and unhelpful service. Don’t go here. Go to the one in rice village they’re much nicer and more helpful there.

Long wait, horrible service.
If they did not treat their customers so poorly their customers would not get so upset… Something about the long wait (1 hour plus) for bad service is quite irritating, especially since it was a repeat visit. Total management ineptitude.
The corporate, or at least that particular store’s slogan seems to be «I can’t do anything about it and my supervisor and his supervisor can’t either» along with «It was obviously your fault». I suggest buying online or at the Apple store, or anywhere other than here. That is much faster and far less annoying. Not even to mention the «free» tablet came along with a monthly charge that was not disclosed.

Their customer service is awful. I went in I. Sunday ready to purchase several hundreds of dollars worth of electronics. After walking around for over 10 minutes, the employees were either with other customers, or walked away from me and tried to look too busy. Needless to say I walked out in search of another store

I was a loyal AT&T customer for a few years now. Sometimes I would have questions about my bill because for some reason AT&T started having a tendency to switch the numbers around without any explanation. I came to this AT&T store hoping they will explain me the changes made to my account but they couldn’t help me at all. It seems like they are new workers or just don’t know how to resolve AT&T problems.

Prepare yourself for long waits and poor, unclear service. This location is in dire need of new management.

I have visited this AT&T location many times as it is very close to where I live, and I don’t understand all the negative reviews. I have always had excellent service at this location. Upon arriving, I am always greeted promptly. Last time I visited (yesterday) it was Emmanuel who assisted me. I have to say, Emmanuel was extremely patient with me and answered all my questions. I had to ask some of them multiple times and he never got frustrated — he calmly and patiently walked me through my options. I really want to say to everyone working in that location that they are doing a great job, and I appreciate their friendliness and patience.

I do not even want to give them 1 star. Awful costumer service. Very rude. I’ve been with AT&T for 7 years and they were still rude. I had a Samsung galaxy s4 it went to a green screen. I figured this would be covered by the warranty since the phone isn’t even a year old. I was wrong they were rude and said I caused blunt force to make the screen turn green. When this happened… I was ordering pizza. I asked if the warranty covered it they said no I can do an insurance claim and pay $ 199. What’s the point of paying 199 when my phone isn’t even a year old. Not happy witg at&t awful srore ran here.

I went here because my family plan is supposed to be billed at approx. $ 150 per month, but each month my bill ends up being just over $ 200. I simply wanted an explanation of the difference, so I could understand if it made sense or if I was being over-​charged. On a separate note, this last month I had gone way over on my data and I wanted to know how/​why because this was not normal for me. Please note, this data issue was a one time occurrence and and not the reason for my bill being consistently over. I made it perfectly clear that I did not want a larger data package, I only wanted help figuring out how I had gone over on the one I already have, so I could avoid doing it again.
Immediately, they latched on the data issue and began an attempt to up sell me on a bigger data package, saying that was the reason my bill was over, etc., etc. I made it clear that it was a one time occurrence and in two years I’d never gone over on data before, so I just wanted to know HOW I went over (what app, etc.) so I could avoid it happening again. All they wanted to do was up sell me to a more expensive package.
As for the billing issue, they could not explain it except for noticing an 8 dollar recurring app service my aloof mom had somehow signed up for (she’s on my family plan; imagine the mom from the movie Just Friends…). They couldn’t cancel that charge or account for the other $ 55.
I ended up wasted a couple hours of time and making ZERO progress. I left angry and called customer service, who quickly and easily explained EVERYTHING and fixed the problem. I thought this would be an issue much easier explained in person, unfortunately I was wrong. Luckily the customer service rep on the phone was awesome and simply explained it all! The ineptitude of the mental midgets at this store had me ready to change to a different service provider.

Parking lot prone to Theft
Sales staff is prompt enough; though they padded my service bundling with insurance on 2 of the phones, which had not requested, nor had we discussed. does explain why he didn’t summarize what the cost would be after we were all done.
Went back a couple of days later to order a new phone (after we’d dropped in at apple to pick up a mac air). park in parking spot closes to the door. visible from the reception desk. within 10 min my car was broken into and the computer stolen. staff heard the alarm say a van but didn’t snap… when asked about security cameras. like most stores have that sell $ 500+ phones by the dozen. sorry none on that side. that’s right. you customers are on your own. I guess they have cameras covering the back door at night.
so beware. this lot is not secure. one is equally at risk of being robbed moments after they wall out the door
at&t (you sell security). spend a couple of bucks on cameras to Deter theft in your parking lot.

This is the largest store in Houston and has the warranty center there too upstairs. They have the most incompetent and useless people I have ever seen and that is saying a lot considering it’s AT&T.
My phone that I bought less than a month ago decided to overheat and almost burn so i took it there after going to another store and being told to go there. They told me to sign up so I did.
I was right in front of the desk enduring The Monkees on channel 39.2 on the TV on the wall (kind of odd that even AT&T doesn’t subscribe to U-​Verse and they can get it for free) and after about an hour of waiting I noticed people who were there long after me getting called up so I went up and told them I had waited for over an hour.
The guy in charge asked around and another girl there with a big attitude said «I called him 3 times and he never came up so I scratched his name off». That was a lie. I know my name isn’t common but I didn’t hear anything remotely close to it and I was right up there. She could have just as easily called out the last 4 digits of my phone number like she did with others.
After going up there, they told me I had to go to where I bought the phone because it was under 30 days. So thanks for nothing guys. Here is a single star for you.
I did end up going to the Costco where I bought the phone but here is my question: Does costco make their own phones? No, they get them from AT&T so why did they make me go to the original store to get something fixed? What if I was on the other side of the country?