Afton Gardens Apartments

Our nine month stay at Afton Gardens was delightful. Ben and Gloria were perfect hosts. They were there every day supervising the cleaning and maintenance of the property. Any issues were addressed promptly. The neighborhood is patrolled by a private security company and we always felt safe. Afton Gardens is one of Houston’s hidden gems.

If you come to Houston, one of the nicest experiences you can have is renting a furnished 1 or 2 bedroom apartment at Afton Gardens. The location is fantastic, very close to the Galleria and 610. The apartments are charming, and Ben and Gloria are the nicest and most accommodating people you will ever meet. They do everything they can to make your stay pleasant and comfortable. While not being the newest or most elaborate apartments, they are clean, charming and functional.
Afton Gardens are located in a very upscale, residential neighborhood, and safety is never a factor. The apartments are gated, and even though your car is not in a gated area, safety is never an issue. Being a woman living alone, this is an extremely important factor for me.
I come to Houston from Ohio every winter for a couple of months. I think Afton Gardens is absolutely the best deal in town! I wouldn’t consider staying anyplace else while visiting the Houston area. So, if you are looking for short term, furnished housing in Houston, you have come to the right place in choosing Afton Gardens.

In a nutshell: Would not hesitate to recommend to my own family.
Service: Ben and Gloria are very interested in the well being of their tenants. They will try to accommodate you as best as possible. 3 anecdotes: a) Wireless was poor upon my arrival in february 2014 and I needed it for work. A few days later I had a wired LAN connection in my apartment while they were looking into upgrading their wifi system. I can currently stream videos over the wireless without any issues. b) My coffee pot broke accidentally. Ben surprised me with a new one the next day as he knew I was preparing for an exam and needed my brew! c) My family came to visit me in Houston and I was able to borrow a air mattress and linens from them.
Amenities: Clean, working condition, can’t complain. Do not mistake Phoenician Gardens next door for Afton Gardens. Ben and Gloria take care of their complex. There are always folks working on upgrading something in the complex. Also, the complex is in the River Oaks neighborhood, a very safe one. I cannot recall anyone experiencing car theft or vandalism. The only downside is that the complex does not have a pool, but the place next door has a filthy looking one. Your choice ;)
Apartment: Everything was in working order and ready for me when I moved in. Never had issues with pests and roaches. (Frequent and as needed treatments).
Word of advice: There are a range of renters out there and managers don’t want headaches as much as us as tenants don’t want any. Be polite and take care of your place and trust me, Ben and Gloria will go out of their way to make you feel at home!

I have stayed here the past 3 years and cannot give this company enough praise. They are clean; they take care of their customers and they’re incredibly accommodating. I recommend this place to anyone looking for short term housing.

Afton Gardens is one of three apartment complexes located back in a quiet residential area with good access to Loop610 /​Westheimer and Richmond Ave. My furnished apartment ($ 1700/​mo) was comfortable and relatively quiet. The whole complex was quiet and management (Ben and Gloria) were very good. Since the area is ~50 years old, there are some negatives. The main entrance is «Creepy» at night (although I had no problems), it took a while to get hot water in my bathroom, the wifi in my unit was not good (they were supposedly upgrading their system) and the window AC/​Heater unit was noisy. All things considered … the price /​location was VERY GOOD for me.

When I moved here from another state. Just by chance I was told about Afton Gardens. We were looking at corporate/​temporary housing during the transition. Not only is the location the best by the galleria, but the price is is so far better than the national chains in the same market area. Ben and the service that was provided. The furnishings were great. The best way to explain it is I walked in and it had a «home «feeling vs. a corporate housing standard issue. This place If ever you want a great price, location, service, Hands down this is it

We could not be more pleased with everything about Afton Gardens Apartments! From the level of service that I received over the phone when calling to secure a three week apartment for my son’s internship in Houston (in January 2014), to the facilities, to the apartment manager’s, Ben, five-​star level of service everything was fantastic! Ben was very timely in giving me all the information that I needed to make our decision (which had to be done in less than seven days), he was professional in all of his communications, he was very accessible when I needed to reach him via phone, and most importantly he went out of his way to make my 20 year son’s stay wonderful. He helped us in every way that we asked and then some. The apartment had everything that was listed on the website, everything was in working order and the price was extremely reasonable based on other corporate housing options that researched in the area. I HIGHLY recommend Afton Gardens on every level. Sincerely, Marci D. Park Ridge, IL

I’m going to give a brief update here because I promised Gloria, the manager, that I would. As I turned in my keys today and checked out, Gloria confronted me about the review I gave. She was visibly upset. From her point of view, my complaints were a surprise. She was frustrated because she felt like she had no opportunity to address any of my complaints — and now it’s too late.
I actually feel bad for Gloria. I know that would be a frustrating experience. Importantly, her frustration is well founded: she didn’t have a chance to address any of my complaints save one. And I know this review, being the only one for Afton, is a fairly serious matter for them. So, in the spirit of fairness, I will say this. I believe that Gloria is very interested in the welfare of her tenants. She was ilterally shaking with frustration at the fact that she never had a square chance to address most of my complaints.
Now, after talking with her today, I wish I had been more vocal. I believe that if I had, Gloria would have done what was in her power to make my stay more comfortable. Perhaps I could have come forward with some of my concerns — the knives are dull, the lightbulbs are cheap, etc. But individually, they sound petty. Would she really have run out and bought a new knife set? Or gotten replacement bulbs? In each case, they’re already serviceable — they’re just not special. They’re not four star accommodations. They’re three star accommodations. Three star accommodations aren’t bad. They’re A-​OK, according to Unilocal.Getting a new knife set is the kind of thing you would normally decide to do for all of the apartments, as a matter of policy, not as a courtesy to one of your guests.
Because of that, and also because of what I’m about to relate, I didn’t complain enough. This is due to an early experience I had, when I tried to get my most serious complaint addressed — the atrocious internet connection — I was met with the email equivalent of a polite middle finger, as I described in my original review. (But not from Gloria, apparently). By far the worst thing about staying at Afton was the internet. During primetime hours, neither video nor voice chat were possible on the best days, and on the worst of days, the internet simply did not work for hours at a time. I wasn’t the only one with this problem — another tenant, Richard, on the other side of the complex, had the same problem. They *really* need to address the internet. I brought it up to them, and was offered a lame non-​solution. By nature I am not a complainer, so I shrugged it off, and started counting the days until it was time to leave, and heading to coffee shops to get my browsing time in.
Anyway, if you’re going to stay here, make sure your needs are communicated to Gloria. She genuinely wants you to have a good experience.