24 Hour Wristbands

One of the worst companies ever…
Their mission statement/​claim: «We want to make sure the products we deliver make our customers happy!» REALLY? Well when aI told you, 35 times I am unhappy and asked for you to stand behind your product, you refuse to. So, that makes you LIARS. And then why did you send out a damaged product if you want to ensure your customer is happy (vinyl banner printed with scratches, to where color is missing); numerous places the vinyl has been damaged, therefore showing white through a very dark, solid background color; and a white edge around ²⁄₄ sides of the 6′ x 4′ banner???
FAIL QUALITY CONTROL AND CUSTOMER SERVICE. This product should have never left their company and been sent to a customer.
They asked me to send pics a week and a half ago. .. done. Never got back to me. After numerous calls and days, the only response I get is send more pics and claim «Denied.» I sent tons of pics. When asked about it? They think the damage is not significant enough to reprint it for me. Or maybe FedEx did it, not them. Yet I sent pics of undamaged box shipped in. So FedEx apparently trims banners for companies and repacks them now?!? And they scratch products on the inside of a rolled banner. Wow. Way to pass the buck.
I don’t even want my money back! JUST A PRODUCT MY CUSTOMER CAN USE! In a week now, I have been tossed around to numerous unhelpful people, been offered money off my NEXT order (as if I will ever use them again?!?), gone from a 5% to 15% to 20% discount offering, told managers would call me back after lunch (which is apparently 3 days long), and now that I don’t even need customer service, but I need to speak to a different person in a different department. .. and imagine this. .. he can not be called. No phone. Only email. And wait. When asked how they would like me to give my customer this product, and tell them well, it is not quite up-​to-​par, but you got $ 6 back, that’s ok right? Use it damaged because this company seems to think that it is not that bad. Since when was any damage ok on something I paid for? They tell me it was printed in conjunction with our agreement. I agreed for it to be damaged? When asked how 20% can possibly make up for the business I will lose due to this, their answer? We can’t help you.
I am a designer and gets things printed ALL OF THE TIME. I am not foreign to this business, or how things should print. This is a horrible company. They do not even try to make good for something they did poorly.
So not only am I out of this money from printing this? I am out a customer and a ton more money, thanks to them refusing to fix this issue.

Worst experience ever!!!
Ordered custom lanyards and they managed to stitch them incorrectly which put the behind the collar logo upside down and chest logos facing inwards. All their online samples show the correct configuration of a readable collar logo with chest logos facing outward. When trying to resolve this thru the support desk, they simply say the product is not defective since this is the way they print. Their competition and own online images indicate something completely different. Now I need to unstitch and fix the problem myself

ARE YOU KIDDING ME!!! After almost two years of buying product from
, I received my first bad order. I called customer service, thinking there is no way they would let a customer deal with such an error, but after having had Paige hang up on me THREE times, I guess they just don’t care. I ordered the first set of lanyards in November, and they were PERFECT! We loved them! Then I called and ordered the exact same lanyard, but what I got was the wrong shade of green, and the font was so tiny it was hard for the message to be read. Paige demanded I take TWO THOUSAND INDIVIDUAL PHOTOS for her to think about if it’s really defected or not. REALLY??? NEVER NEVER EVER ordering from this terrible company again!

Order was perfect, and early. My experience couldn’t have been better. I had a rush order for 200 nylon tote bags. I selected 24 Hour Wristbands because I could do everything online without having to call at some point in the process. The website was clear on pricing including rush surcharges, timelines, and most of all they had an online designer tool which was a huge plus as I didn’t have artwork to upload or time to create text and graphics in another tool. The tool was easy to use and has a gallery of fonts, images and drawings. I was worried about the lack of precision on line spacing as I had two lines of text between an image, but it turned out exactly as shown in the web preview if not better. Shipment arrived a day early, and the tote bags were a hit at the conference.
The opportunity was there to have everything go wrong, and it went without a hitch.
I was surprised to read so many negative reviews after I had such a positive experience. I will be definitely more careful after reading all the feedback, but will give them another order.

I was so concerned at first when placing my first order with them because of all the negative reviews here. However, after researching around the webs, this company has the lowest price I can find & it’s been in the market longer than most of other companies. So I decided to give them a chance & I’m so glad I did! I placed a rush order of 2,000 can coolers for my company’s event using their website. Everything was so smooth & it was so user-​friendly even for someone who didn’t do online shopping that much like me. They also have some cool tools to make the design on your own. I chose rush production & shipping to ensure my order would arrive on time & I would also have time for a backup plan if needed. My can coolers DID arrive on time (even before I expected) & the quality was awesome! Everyone at the event was thrilled by my idea when I showed them what I got for our guests!!! I’m sorry if you have a bad experience with them but I think they must have done things right to survive & grow their business for this long. I’ll definitely come back for my next event. Highly recommended! :)

Absolutely the worst experience with a company ever. Too many issues to put in one review. Very vindictive customer service manager and horrible customer service.

I don’t understand why all the bad reviews. I will be buying again from 24 Hour Wristbands. I ordered 200 on ¹²⁄₈ received 100 free and got the items on ¹²⁄₁₇. The items were exactly as I ordered. And the printing was all correct. I did not have any trouble with these. Quick shipping from China. These are for a little girl who has cancer and we are using as a fundraiser for her.

I paid $ 220 for 10 t-​shirts. The shirts I received looked AWFUL!!! The colors of the shirt were bleeding through the artwork causing blue specks all over the image (a person’s face).
I filed a ticket to get a refund and sent 20 photos to back up my claim.
My claim was denied, and I was told… get a load of this…
«The shirts that you ordered are of poor quality, and the bleeding through is expected.» WHAT??? You are admitting you sold me a poor quality shirt for $ 22 each, so I have to just deal with having 10 shirts that are ABSOLUTELY WORTHLESS.
The official close of my claim ticket states (I’m leaving in their poor writing skills)…
«being that the quality of the shirt that was order is not the highest the shirts do tend to shine through the image.»
Here they have ADMITTED that they sold poor quality shirts where the colors bleed through your artwork. Why are they o.k. with this?
I do not believe for a second that the quality of the shirts is to blame for the issue. It’s poor printing. Period.
It’s blatant stealing. You are scum of the earth thieves!
UPDATE: I filed a claim with the TX BBB and as a resolution the company finally agreed to fully refund my money. It’s ridiculous that I had to go through so much trouble. A fellow Unilocaler messaged me to let me know that she did the same. Unfortunately, they only agreed to refund 70% of her money. THIEVES!

I attempted to place an order with this company and then proceeded to cancel my order. I have never received such horrible customer service in my life. Each time I tried to reach this company I was disconnected at least 3 times before reaching a representative then received awful service from these individuals. I stayed pleasant even though I was very upset. The past time I called I was even hung up on by my representative. They have cancelled my order, but I still have yet to receive my refund. I have never encountered a company with such low standards and customer service. They are now telling me that my cancellation must be approved before I receive a refund and that it could take 5 business days or longer. Please do not use this company.

We ordered 500 small black grocery tote bags for our business that we wanted to customize with our logo.
I submitted the artwork and paid for them. I received a customer service ticket saying the artwork wasn’t the right size, which is fine, so I sent a new file. We then received multiple proofs, which I did not approve, and sent over my edits.
The next day I received an email saying I needed to resubmit my artwork, that it wasn’t the right size. This was weird, because I had already done so, and they sent me a proof to review. Regardless, I resubmitted the artwork. A couple days later they sent new proofs, one of which I finally approved.
After that, I received an email saying they were out of stock in the black tote bags and I needed to pick another color. I emailed back saying we had already paid for them and went through the proof process, and we wanted the black ones. They responded and said I needed to pick a new color or wait 2 – 3 weeks for the black ones.
I’m not sure why they would allow us to purchase the tote bags and go through the exhausting process of getting a proof if they were out of the bags we wanted. Part of me just wants to cancel the order and go through someone else.
I would just try a different company, we’re not happy at all with the experience.

This company is horrible. Please please listen to all the reviews on here. My company had the very same problem as everyone else on here. Horrible customer service. They do NOT do 24 hour production like their company name and not only that but it is not even in a reasonable time. We ordered our wristbands on Sept. 2^nd and it is now Sept. 16^th and they are still in production and they will not be ready for our event! They are still in the production phase and we are trying to get a refund for them and they will not even do that for us.
We have asked to speak with a manager many of times and «there is no manager to speak with» is the answer we get every time. You have to go through their on line ‘ticket’ system (which is horrible as well) to speak to anyone about custom service or your order. Every ‘ticket’ we have filled out gets the same answer — please bare with us as we have your order in production. It is now 14 days later and no reason to anything. This company is horrible so please do not waste your time with them. Since they keep refusing to give us a refund I imagine our product with be like many others on here that are horrible. Even though they seem to have good prices this is horrible.
I’m pretty sure they purposely have horrible music on hold to try to make you hang up when you call the number online. To say I’m unhappy is an understatement and if I could have given them no stars or negative stars I would have.
Since they have over 100 reviews and everyone says the same thing PLEASE DO NOT GO WITH THIS COMPANY!!!

I purchased 850 lanyards from 24 Hour Wristbands. The description for the lanyards said they had a 7 day production time. Fine, I thought. That’s more than enough time for my event in three weeks.
Cut three weeks later… the lanyards aren’t even in production, and customer service can’t really seem to give me a date on when work on them will be started. Turns out, their 7 day production time is just an estimate. And sure, delays happen. I get that. But in this case, 7 days turned into over 20+ days, but at no point in time did they contact me or update the order to say there was a delay of any sort. I had to contact them and ask what was wrong, and even then they couldn’t give me a clear reason or estimate as to when the order would go in.
AND had I known any of this, I could have ordered replacement lanyards for a convention I was hosting and had them ready. Customer service kept saying they’d do everything they could to have them to me by my requested date, and yet day after day, things were pushed back but with no real answers or information as to why.
I’m immeasurably displeased. This has caused some huge setbacks for my convention and attendees. Communication could have resolved this. If at any point I had known the order had not even been started I could have cancelled it and gone with a company who *would* have gotten the product to me within their set window.
I’m fine with estimates, but listing a 7 day production time that’s actually 3X longer than that on your site and NOT informing customers as to the delay is just really bad business.

I have had the same experience as many other Unilocalers with this company.
I placed an order when the site was advertising «3 day production.» I uploaded my artwork and assumed I was set to go.
However, when I had not received any sort of notification 5 days after placing my order, I opened a ticket with customer service (because they have no actual representatives that will talk to you over the phone).
It was not until I submitted this ticket that I was emailed a proof of my artwork for approval. After several rounds of revisions, my order finally went into production.
I was NEVER notified of this proof and approval process, and when I tried to call for help, I was given a terse, rude reply.
Nonetheless, 10 days after placing my order, it has yet to be shipped.

Placed order June 27, 2015. Proof was never emailed. On Aug. 5, I called them… was on the phone for 55 minutes only to find out that the embossed wristbands we ordered did NOT take 6 days to produce, as the website said, but up to two weeks, which the website did not state. And no production had even begun, since they sent me no proof to be approved. Since we needed these to be delivered for a 90^th birthday party by Aug. 20 and we still had no proof, there was no way that the original order would make it on time.
The alternative was 24 hour production on the cheapest printed wristband. The customer service rep, after spending an inordinate about of time trying to figure out what the alternative actually was, had to switch me back to sales to cancel the original invoice and create a new one. When he transferred me, I was disconnected.
I called sales, and after another ten minutes of waiting, cancelled the order. I have no faith in the ability of these guys to actually deliver on time as advertised. Delivery times are listed but are inaccurate, their follow through is terrible, and their customer service, again, is as bad as I’ve ever encountered. How they stay in business is beyond me. LOOK ELSEWHERE…

This is for sister site
, which interestingly enough can’t be found ANYWHERE to review… even from their own pages.
Stay as far away from these scoundrels as you can!
Order Date: Jun 20^th.
Item #1:
Product: Hoodies
Quantity: 3
Customize Details:
Size:S, M
Product Color: Black
Number of Imprint Colors:2 Imprint Colors
Details:(Color: Black — Size: S — Qty: 2)(Color: Black — Size: M — Qty: 1)
Tshirt Type: American Apparel [+12.00]
Delivery By Jun 25, 2015 ($ 59.82)
Total for this Item: $ 118.20
Ok, so for the above here’s the breakdown:
$ 22.38 — Base rate
$ 36 — American Apparel Upgrade
$ 59.82 — delivery by Jun 25^th
$ 118.20 — Total
Called the day before these were due to DELIVER to see if there was a tracking number I was missing since I hadn’t heard anything about these being in the mail. Response is, «You’ll have them tomorrow don’t worry, we got this.» Then I get a call back about the fact that they don’t have the upgraded hoodies. I authorize a downgrade, promise of a refund, and see that my order has now gone into production… mid way through the day before it needed to be in my hands. Package ships out that night.
Shocker, it gets delayed due to crazy stuff, and doesn’t show up on time. This wouldn’t be that big a deal other than they charged me $ 59.82 to ensure it got to me on time. When I tried to submit a help ticket online (they don’t have ANY email options), I was forced into an upload error because their site isn’t configured correctly. I try to call and get disconnected twice after being on hold for 15 minutes each time, and when I finally get a person on the line they’re telling me that my refund of $ 36 dollars already went through. I explain why that’s not relevant and am told they will handle it. Follow up call from them later that day and they say a full refund is authorized for the shipping and I say thank you.
Check the bank feeds and find out I’ve been refunded $ 8.97. You can imagine at this point my sad trudge back through calling customer service again, only to be disconnected EVERY TIME I GOT TO THE FRONT OF THE LINE. That’s only impressive because I ultimately ended up calling from 3 different phones at once, to the same effect. Hold times were 30 minutes each time.
So I call sales, which I hadn’t yet because the one time I made that mistake I was met with, «Customer Service left, and I can’t leave messages for them,» followed by being hung up on. I find that while they can’t transfer me she is able to make a help ticket, which would be fine except that every time I talked to someone on the phone they sounded confused about why I was calling them. I hope I see the rest of the money that they’re holding from me, and I haven’t even seen what the rest of my order looks like (bulk shirts).
Either way they lost me and my recommendation. Their move.

I can understand the negative reviews here. Most of which are due to customer service. However, I’ve never had to use their customer service and have been more than happy with the products I have received. I’ve probably made 6 different orders over the years. Usually items for bachelor parties or our fantasy football league (low quantity orders), but every item I have received (Beer koozies, lanyards, wristbands, temp tattoos) have been great value for the money.
That is where these guys excel in my eyes. Most screen printers charge a set up fee and have minimum order requirements around 100 pieces. Not 24 hour wristbands. You can get customized merchandise on low quantity orders for dirt cheap.
Don’t let all the reviews deter you. If you have a relatively simple order, you can’t beat the price.

This review is being made as a favor for a friend — because she has too much to take care of rather than waste any more time with this company.
She ordered 350 bracelets from this company, simple black bands with green lettering and on the «preview» they sent; it looked perfect. Upon receiving the bracelets, the green turned out to be an almost dark-​forest green, where if you hold it up to the light and tilt it at the right angle — you’ll see the writing. Unsatisfied with the product, we have had multiple attempts to fix the problem either by requesting a do-​ever, a refund, etc. They refused all methods of reimbursements or communication of fixing the problem; stating that it was clearly our problem because of the fact that «the previewed bracelets are never going to match exactly what the product looks like.»
I seriously would NOT recommend this service considering the other reviews of their lack of customer service skills.

Wish I could give them negative stars.
Worst customer service I have ever experienced in my life. Got notified wristbands weren’t going to arrive in time for my event, despite me ordering rush service — even though their standard timing said I would get them in time, I am a better safe than sorry type and ordered rush anyway. So what I’m saying here is that not only were they late on the rush, they were later than what their standard timing promised even if I’d order no rush at all. So yeah, really late.
So I called up to see what could be done. Spoke to 2 different «customer service» reps and got yelled at, insulted, they refused to transfer me to a supervisor, refused to give me their names so I could file a complaint, and both of them hung up on me. When I then submitted an online complaint ticket it was opened and then within minutes just shut down as completed without having been contacted by anyone about it. I can’t get a single name of a supervisor to contact or anyone over there to be cooperative or assist me in any way. Their basic belief is their work is done so they don’t give a crap and I can go suck it that I won’t get what I paid for. Seriously, one of them said «Our part is done so I don’t really care what happens» because the product was now in shipping and no longer with them.
Honestly, it’s the most appalling customer experience I’ve ever had and we’ve all had a run in or two with bad service. But this really went so far off the deep end that I can’t believe it.
And now coming here to write this review I find that this kind of thing has happened to a lot of people. Should’ve come here first. Learned my lesson on that one.

I’ll make this easy. Here’s my email to this scam of a company:
We received our order on 3÷20÷2015 (a day after it was supposed to arrive, and we paid for rush shipping) and called immediately because the quality of the printing was so bad. I spoke with Brandi who said to create a ticket about the issue.
After not hearing back after a week, I called back. I was told that I should have let you guys know when I uploaded the image. Joshlin said she would schedule a pickup with FedEx to return the buttons and then a refund would be issued.
There is an entire ticket that has been marked as closed that is highly inaccurate (considered in production when we clearly said we didn’t want to reprint with you, more than once). That ticket number is xxxxxx.
After days of inactivity or concern from your company on solving this issue, I called back and spoke with Michelle last Thursday who said she would schedule a pickup with FedEx for that day. FedEx did not arrive that day or the next.
I called back on Monday, April 6 and spoke with Michelle again. She said she would schedule a pickup with FedEx — again. She actually put me on hold to call FedEx. As of today we still haven’t had them pick up the buttons.
I called back today in what was the 6^th phone call to your company to resolve this issue. Paige put me on hold to schedule a pickup with FedEx. She even gave me a tracking number. She gave me the same tracking number of the package that was delivered. I called FedEx to confirm that the pickup was scheduled, and they said it would be issued a new tracking number, and this one was irrelevant to the situation. Also, NO PICKUP IS SCHEDULED AT ALL FOR THE NEXT TWO DAYS.
I called back and asked to speak to a manager. I was told one wasn’t in and would be in tomorrow — maybe.
Let me say that every single interaction with your customer service has been absolutely horrible. I’ve been repeatedly lied to and yelled at. In fact, every time I’m on the phone, I hear other reps in the background yelling rudely at customers. I’ve been spoken to like I’m an idiot and refused access to a manager. The buttons we were given were completely printed wrong. I’m not even sure how they were printed so wrong. We sent the exact same file to another company and they came back perfect.
All I want to do is return these terrible buttons that we can’t use and get a refund on my $ 382.45. We’ve tried to work with you guys repeatedly on this and have been completely shut down and lied to. It’s a total sham and unacceptable. Please let me know how we can get this resolved.
Update 4÷20÷15: I filed a complaint with the Better Business Bureau on 4÷8÷15. 24 Hour Wristbands responded within a few days. I finally received a refund on ⁴⁄₁₇. I still give this company negative stars. But I do think the BBB review was helpful in resolving the issue, even though I was skeptical to even submit it. All I wanted was a refund, and luckily I received that. If you’ve had the same problems, I suggest doing that. It can’t hurt.

To discuss their actual product, the wrist bands were fine. They were exactly what I ordered and arrived within the time frame quoted.
However one thing I found very «sketchy» is that I wasn’t informed of the sales tax or additional shipping charges (I got 100 bands free as a promotion) until I paid and received a confirmation email. When I entered my credit card information and clicked «submit», it showed the cost as $ 43.35. My confirmation email said $ 66.51. When I called to ask why there was this difference, I was told there was some fine print somewhere else on the website discussing this.
All websites I’ve ever used has the full price above the «pay now”/“confirm payment» button. I found this to be very weird and a tactic to squeeze more money out of me. Also, since I got 100 bands free, I was charged $ 15 for each 100 bands purchased (so $ 30 total). This is even though they came in the same package.
I emailed in my concerns over a week ago but have not received a response.