1-800-GOT-JUNK? Houston West

I really wanted to rate them about 3.5 stars, but only whole stars are allowed. The guys showed up to the job early and were done in less than an hour! Kudos to them. They were very professional and cordial too. My only gripe is that their pricing is like «good lawd that’s a lot of money» expensive! Wooh! I almost passed out when he told me what they charge to remove a few rooms worth of furniture. Thankfully the manager gave me a break since I had to get my stuff out quickly. Again kudos to them for that but even with the break it was still expensive! I probably wouldn’t use them again unless they lower those prices by a couple hundred bills a load. They should also publish their pricing guide (showing the minimum $ 128 fee and pricing per fraction of load) so customers know what they’re getting themselves in to.

I have three really heavy and big store furniture in my garage. I found this company online. They told me the cost is depend on how much space it takes in their truck. I was worry about that will cost me a lots since the furniture are really big. But thanks to Timothy and Akim! They were able to break furniture down. They remove those within a hour and there is no damage in my garage. They even clean the space after !! They were very professional and cost was reasonable. I will call them again if I need to remove any big furniture

I was not impressed with them from the zip code 77 045. I had made the comparison between a 40 yard dumpster and supposedly their 40 yard truck. She assured me that their truck could get it in one load. I explained that I was cleaning out an entire house. When the truck arrived it was no more than 5 feet long but somewhat deep. Needless to say because I was in a bind to clear the house I allowed them to take 2 loads which did not even get half of the stuff out of the house. The price was doubled when I could have rented the dumpster for the price of one load and had it for 30 days. The lady said they could separate and recycle items that was not true they threw everything in the truck. I will never use them again. Be careful when you call the 1 – 800 number they will tell you anything to book the job. I was very specific in what I wanted when I called to complain now they say they only have one size of truck which is the small one so they can take multiple loads and charge you more money.

Got Junk? I do, in East Downtown a stones throw from 59 and 45. 800GotJunk however doesn’t service this downtown zip code? Crazy I know, but apparently true. They do however supposedly service every other city in the Metro area, just not downtown so best of luck if you need junk hauled away in Houston. Maybe EaDo is too rough an area, I don’t know… lol.

I had pieces of heavy concrete at my new house (non working, ugly fountain) that I could not drag to the curb (and I don’t think Houston solid waste would take with them). So I ordered same day service via their website. Josh called to confirm. They arrived within their scheduled time (wow!) and they were neat, clean, and professional. I was impressed by the rapid response.

I must rave about this company. I made an appointment this morning for later the same day. They called an hour before the appointment window, saying they were finishing a job nearby and could come at the appointed time or earlier. I told them to come on over. They didn’t just haul junk, they took apart desks and a bed frame, took doors off an old fridge to get it out the door, were patient while we went through things and decided what to throw out. They were pleasant and so hard working. They told me when they arrived they only had ¹⁄₃ of their truck remaining and that is what they charged for, but they piled our stuff on top and scrunched it down to get it all in. I’m sure it was much more than ¹⁄₃ of a truck load. I thought they would be sloppy and try to gouge me but I cannot say enough good things about their service.

I can’t rave enough about this company. Every single aspect of my transaction with them went off without a hitch… from setting the online appointment (quick and easy) only one day in advance with no difficulty, to receiving the pre-​appointment confirmation call right on time, to the guys arriving exactly when they said they would (and at about 9:30, on the EARLY side of the appointment window of 9 – 11, which never seems to happen with companies that schedule within a time window). Once the guys arrived, (two extremely polite, pleasant and clean cut college-​age guys named Hugh and Bryan), they clearly told me exactly what to expect with regards to the size of the load I wanted removed from my garage, and then they were patient enough to let me go through the piles of stuff with them and point out what was to be removed and what would stay. Once they knew what I wanted removed they were quick, efficient, and in spite of the nasty weather, (cold and wet) incredibly pleasant. From the time they got there, until they left, it was maybe an hour, maybe slightly less, to remove ¾ of a truckload of junk. In addition to loading the junk in the truck, they sweep up after themselves too! The service isn’t cheap, I paid about 300.00 including tax, but it’s worth every penny. You can either make about 10 different trips with carloads of crap to 10 different recycling centers, (some take glass but not cardboard, some take clothing but not electronics, etc), or you can call 1−800-Got-Junk and have them take it all in one quick, pleasant, and efficient fell swoop. I’d use them again in a heartbeat.