Sears

My family and I had the absolute worst customer service experience at the Home Improvement section here!!! We brought an a/​c unit here and was told that we qualified for the promotion that they are having, which allow us to finance the merchandise prize over a year without interest.
Sound like a great deal, right? WRONG!!! First, they give me paperwork on a CD-​ROM and FAILED to provide me with a paper version. The sale rep DID NOT marked the box on the paperwork that states that I will not be charge interest on my item for the first 12 months. So when the bill came home and I saw the $ 108 charge for interest, I was shock.
I called the customer services and all they did was give me the roundabout. The sale rep refused to pick up his phone when I call him, and the I know he is avoiding me because when I used a different phone, he answered. He then said that he will resubmit the paperwork… nothing has happened yet. It has been about a week, and 3 weeks since he told me that he will give me a hardcopy of the paperwork. What worst is that even the upper management refuse to answer my call to help me resolve this issue. All I have to say is that. CONGRATULATION Sears Home Improvement Dept. You really know how to FOOL me into agreeing to an empty agreement.
If this is Sears’ values for customer services, then I really need to reconsider where I buy my stuff in the future.
Please be EXTRA careful if you do decide to shop here.