Gregg Orr Toyota

Worst. Experience. Ever. I will elaborate on this statement after I am finished with the lengthy letter I am currently penning to the dealership owner.

Great Service department! Clean and nice waiting area, even had coffee and donuts available. Employees do everything they can do to make certain you have a great experience! I would highly recommend them!

Everyone is so nice. I love the service there They have always gone above and beyond what I have asked for
I would highly recommend them. What a great group of people
Keep doing what you do its awsome

Moved to Hot Springs in 2012. Always used Toyota dealers for my four (4) previous Corollas. Orr service guy «Chuck» was nice & I thought he was «taking care of me». As a widow it was great to have someone I trusted. Then my son was in town… I complained how every time I go in for oil change it is more things added to «what needs to be done». My son is an aircraft mechanic. When he looked a the recent $ 200 oil change add-​ons he said «momma this is ridiculous! You did not need all these things.»
For 1^st time in 10 years I began to use other services providers.
Today, I took my Toyota to Orr for body repair estimate.
Final proof my son was correct. While waiting over an hour for body & paint estimate, I met an elderly couple. They had been there over 2 ½ hours for oil change that lead to add-​on services, explained how recently they were told their sparks plugs were fine… but today at Orr «Chuck» told them they needed all new spark plugs. Imagine that! Then an elderly woman came in with a bad tire (she bought the tires at Orr) and she was told there would be a charge for mounting the replacement. I’ve bought tires before (not from a dealer) and every replacement I had under warranty was free!!!
Oh and the end of the story is…“Kory” did not have an estimate for my paint & body work! Are you surprised? I was! Call me naïve… thought I came in to get an price for repairs. Instead, «Kory» had a list of four (4) things I «need to have done» by the «service department». When asked why there was no estimate… «Kory» said «we just do what ever the insurance pays».
I will never, ever… return to any Orr Auto Group & I do plan on purchasing another Corolla… somewhere else.
Thanks for reading this… if it helps just one person the experience will be worth it.

I usually have a good experience but not today. Yesterday my coolant ran out due to a leak. I had my oil changed 2 – 3 days before and wasn’t informed of anything. When I called they said there had been a slow leak as the coolant was crystallizing around the area. Ok, it was a mistake. They asked for the opportunity to make it right and tow it in to check it out. We said ok. They call back with the problem and the cost to fix. Ok it happens. That’s life… with a 135 tow charge. WHAT!!! You wanted the opportunity to make it right!!! I could have gotten it there for free. I would have said no if they had informed me of the fee. The guy working with us talked to his boss… no. They outsource so they won’t cover the cost. I explain to the manager my disappointment in the situation. He calls the insurance company who agrees that I have towing coverage and that toyota will submit bill to them and the insurance will get me a check in the mail. Fine, at least I’m not out the money in the end. I go to pay and look at the fees. The final paperwork says 135 for two fee. The paperwork inside the packet shows a bill from the tow company of 107!!! I ask why the difference and am informed that Toyota up charged the tow for the phone call they made to set up the tow!!! The manager wasn’t even willing to discount their up charge!!! Guess what… guess who won’t be back for repairs! Me.

Great service. Mechanic was honest with me and did not try to over sell. Very busy but worth it.

We stopped in for an oil change while visiting family and got exceptional service! Everyone was nice and happy to help! As a young couple we often get over looked when looking at cars, but we got immediate helpful service! If we move back, we will definitely make this our go to spot for service and to purchase our next vehicle!

I had a non operable car towed here to be diagnosed. The service technician, David, was very helpful, courteous and responsive to my situation and helped find a good solution. I would definitely return.