Austin Hotel The

I will write solely on my experience here and not basic completely on what everybody else is said about this place. My employer had to put me up here for a training that I had to do here in town so I will be upfront and state that the pic was not my pic but the pic of my employer due to availability the outside appearance of the hotel is nice though they could do some work on the sidewalks and certain driveway area leading from one property they have to another. Other than that the front area is completely fine and the lobby area I have no issues with.
The restaurant staff was extremely friendly as was all the rest of the staff that I interacted with. I got up to the 7^th floor for my room and did notice that certain things like the carpet was dated, painting door locking mechanisms and certain features in the room such as furniture. I did not have an experience that included mold in the bathroom or anywhere else in the bedroom. Insect out of the several hotels that I have been in in Arkansas this hotel was one of the better smelling hotels including places like the Hilton and Hyatt which I’ve stayed at. About the only thing I have a complaint with in the room was that it appears that the maid service was not into of an enthusiastic mood when they did their job on my room. The highest book it was there any towels were hung appropriately but the format was not folded traditionally as is in most other hotels and the toilet paper folding look like somebody had done it for the first time so those are the only issues I had those or not deal breakers by any means.
The air conditioner work extremely well, I had no issues with the TV channels I chose to watch and the bed was extremely comfortable. The food at the restaurant was good so coming from a chef background feel that they could do better. The answer to the question is yes I will most definitely come back to this hotel and would definitely recommend this to my friends
Just a side note for those wondering, I talked to one of the members of a construction crew that he is here on the hotel. In talking I found out that the hotel was purchased by new owner about 2 weeks ago and that the new owners intend on keeping all the nice staff on without cutting their pay or anything and are dropping almost 30 million dollars into upgrading the entire facility. The upgrades will include all new furniture, Flooring, paint, accessories, bathroom items such as toilet counters and sinks and heating and ventilation devices. They will also be doing a major upgrade to the spa and the restaurant and are almost doubling their meeting size and there ballroom /​meeting room areas. So if you’ve been here before and had a bad experience based on things being outdated or other reasons please take the time to check it out after they do the remodel and give them a second chance is this is a really cool. The expected remodel finishing time will be February of 2016 hand to answer another question no I do not work for know anyone that works for or have any affiliation with this hotel other than renting a room for one night.

Older dated hotel, but good location to everything in downtown Hot Springs. Stayed two nights over the Labor Day weekend. King room with no frig. Comfortable bed, no breakfast though and very small pool. Spa options available.

Can’t beat this place for the money. Yes it is old and dated, but what in hot springs isn’t. Employees very nice and helpful. Nice bar with live music till midnight. Rooms were clean. If you have lots of modern gadgets to plug in like most of us do these days, you will have to unplug some things, lamps, microwave, alarm clock, etc. As these older rooms are not made with many wall plugs. Don’t expect the four Seasons for $ 70 and you will like this place. It was a great location, great price deal.

Was probably a nice place at one time. Looks nice from outside. Rooms outdated and worst of all was the mattresses. Terrible — you could see the «hole» worn in middle and when you laid on it springs poked you in the back. We had two rooms. All four beds were aweful. Staff nice and room clean enough but that doesn’t matter if you can’t get a good night’s sleep and wake up sore. Overpriced for what we got.

This hotel is old and needs a major face lift. The room had two full size beds and smelled like stale smoke. All of the objects in the room are from 1985. I am pregnant and have some up sneezing and coughing. I would change hotels, but my company put me here. Never again!!!

We stayed here Feb 13 – 14 2015. I don’t know what this hotel is doing with the profit they make but they ain’t keepin’ the place up… Check in was fine the employees are really nice. The room size is fine. The shower was tiny and it grosses me out to be rubbing up on the shower curtain. They don’t have the curtain rods with the nice little curve to give you more room. The beds… oh the beds!!! Horrible just horrible, the sheets were thinner than tissue and even worse they kept coming off! Nobody but nobody wants their skin to come in contact with a hotel mattress that hasn’t been replaced since 1972 or the day before for that matter. It was one of those beds that you rolled into the middle. Ok, you get it. The bed was horrible! No microwave or refrigerator in the room either. However, if you want to catch herpes they do keep their coffee pot in the bathroom. This is how you catch herpes, right? Oh never mind you probably got that off the mattress. This place needs updated in a major way and I know they are making money because they were sold out when we were there. All the employees were really nice and helpful. Wifi was sketch at best. Elevators are super slow too.

We stayed at the Park on the way to Nashville and opted to try another place on the way back. The Austin was a breath of relief. Nice, big room, lovely comfy king bed with luxurious sheets and fluffy comforter. Not the Ritz Carlton, but a very comfy, clean, roomy place for the price. We payed same rate as we had paid at Park for a much larger room and bed and thicker walls (important because we have dogs). Also, the pet deposit was cheap ($ 30) and refundable. The Park wasn’t bad — also clean and polite and cheap — but this was a step up. Easy check-​in and check-​out, luggage carts by the door, attentive staff. For the weary traveler who just wants a crazy comfortable bed and a cup of coffee in the morning, this is your haven in Hot Springs. Caveat: this was in the middle of the Christmas holiday. Can’t vouch for either place in the busy season. Also we didn’t eat in the restaurant. Lots of little restaurants within walking distance, including Porterhouse which had a nice filet mignon. Also walking distance to shopping, bathhouse row and either of the two functional bath houses. Really, if you stay on the main drag, everything is within walking distance.

Pool says under maintenance however no one is working on it. wet floor sign in elevator for hours while no one cleans it up staff seems to have nothing to do… not clean you have to request fridge and microwave and are given extension cords which do not work and you have to set it up your self EEEEEKKKKKKKKS Never again!

My husband and I booked a couples massage at the Spa in the Park located inside the Austin since we’d never tried them before. Now we understand why they don’t come recommended. We arrived early for our massages expecting to change into robes and instead we were asked to sit in the tiny seating area. As the minutes dragged on, the annoyingly chatty receptionist informed us our therapists were backed up. Thirty minutes after our massages were supposed to start, we were told to undress as quickly as possible in a corner and hurry up. Then they shorted us on time we paid for.
The Good: Therapists were adequate. They bragged they were better than the Arlington, and I wouldn’t go that far, but they gave a good massage.
The Bad: Small. Cramped. Filthy. Dust your air vents! Stained. Horrible customer service.
The Truly Shameful: Management didn’t care and didn’t offer an apology.

This is a 2 star hotel. Period. For $ 89 per night, you get what you pay for. This place needs a major facelift and overhaul. Oh, don’t get me wrong, my room was clean and the staff was friendly. But the bed was uncomfortable and even sported a bead spread *ewww*. The TV was newish, but what’s the point of a TV when all 25 basic channels are fuzzy?
Parking is free a block away in a parking garage. I felt uncomfortable leaving my truck there, it was shady and not watched.
Overall, I would not stay here again but rather hit the Embassy down the road for an extra $ 50 per night.

2 ½ stars! Well maintained and clean older hotel. Check in was efficient but no useful area info. Secure parking ½ block for $ 5 charge. large room a/​32in LCD TV, basic cable. small indoor/​outdoor pool. New carpet, fresh paint, fixtures dated but worked. Fridge and microwave. AC quiet and cool!
Two issues: the mattress is in the worst condition I have ever seen. It was good years ago but when I sat on the bed the springs inside sounded like they were broken and felt like they were going to poke through! Coffee pot in bathroom! GROSS!!!

Old rundown and in desperate need of a makeover. Fortunately I only stayed here for a few hours as I had an early flight.

This place isn’t as bad as the others are saying! Yes it is a bit run down, but it’s clean and the beds are actually very comfortable and HUGE! It’s not a chain, and it was built in the 70’s. What do you expect?
We went for a spa package, and the mineral bath and massage was amazing! The staff here are so lovely and attentive.
I would come back. Great location.

I only ate at the restaurant… so that’s all my review is for. The food is CRAP. The restaurant was empty — which might have been a sign… but we ate there anyway — and we won’t be back. Maybe they thought the hotel guests would like to eat in the hotel. so they have this restaurant right off the main lobby. but the hotel seemed empty. and the restaurant probably loses money every night — just paying the waitress/​host and cook. I’d be surprised if anyone else ate there all week!!! Anyway, the food wasn’t very good. Not worth the time!!!

This once majestic hotel is now a full fledged dump. It needs to be imploded, and rebuilt but the need for greed keeps this place in business. Granted they are attempting remodeling… but some times you need to let it go.