Floris Spa & Nail

A regular pedicure is $ 30! Psshhh So not worth it. This is my 2^nd time there as I thought maybe I had a bad tech last time. They barely scrub the bottom of the feet, barely cut the cuticle even filing of the nail was weak. I felt teased the entire service. In my head I was thinking aww cmon scrub a little more, massage a little harder etc. It’s just an overall subpar experience all around. Then to be robbed at the end, not fair.
Veteran nail salon goers save yourself the time and do not go as you will be super disappointed.

I’m super confused by all the negative reviews. Maybe it’s because I
Lucky if I can get even 2 to 3 mani/pedi’s a year (also my nails are bitten down nubs and my feet aren’t meant for anyone w a foot fetish…) with two small kids and everything that comes with that. I also lived in NYC for most of my adult life and am used to the craziness of the competition there bw salons (and their $ 25 mani/​pedi specials). Maybe my expectations are abnormally low? Or maybe I go more for the relaxing experience instead of caring about polish lasting 2 weeks, a smudge or a bubble? Either way, I love this place. I’ve been 4 times in the last few years and each time was great. Their pedi chairs are awesome — ok there… I judge a mani place by its massage chairs. The ladies have always not only been nice and accommodating but have given awesome European pedis and my nubs have never looked better. I got all my cuticles removed and now I look like I actually have nails! The massage at the end is a sweet ending to a nice and relaxing experience.
Full disclosure: i never go on weekends, only on slower weekdays which may be why it’s been better? That’s the only thing I can think of. Maybe stay away on busy weekends?

This salon is very clean and very elegant. That is where anything positive ends. Their customer service, as was noted in many other reviews, is abysmal. And, depending on who your technician is, the work is sub par. After a recent visit, the manager had to re-​do my nails because there were streaks from inconsistent coverage all over them. But, the $ 30.00 mani/​pedi is hard to beat, so I persevered and gave them another try.
On my last visit (and I do mean LAST visit), my daughter and I had an appointment, and we were greeted by an incredibly RUDE and unprofessional woman who was very exasperated as she informed us that there was going to be a ten minute wait. When the wait turned into 20 minutes and counting, I tried to have a discussion with the woman who greeted us. She never apologized and only gave me excuses: the people before us were 15 minutes late, they were short staffed today, and the manager called out sick. It’s almost funny, but not!
DO NOT GO TO THIS SALON!

Update: it’s been 3 days since my horrible gel manicure. The gel is lifting and my cuticles look awful. I could to take it anymore and went to my normal place. I couldn’t believe how much cuticle she removed. She said the sides were fine but the tips of the nail still had a lot of cuticle around it. I had asked the wan at floris to go back and do the tips since I noticed she only did the sides. She apparently faked her way around the tips. This was evident by how my cuticle was removed after only 3 days. I couldn’t believe how back my nails looked and neither could my normal nail girl. My nails are perfect once again thanks to my regular place.
I doubt Floris really cares about their customers satisfaction. The owner/​manager was sitting right there and did nothing. My money and my referrals will continue to go to my normal place in Southampton.

I went to Floris Spa & Nail with my mom for a girls’ day/​birthday treat. My mom had bought a Living Social deal a while back, but I live in the city and we decided to make a special trip up to Horsham to get our nails done on a Saturday. The inside of the spa is pretty gorgeous. We sat down in the pedicure chairs right away, and although there was some confusion with the coupon on my mom’s phone (a technical issue, not the spa’s fault), things were fine. The coupon was for a pedicure, but I tacked a regular manicure onto mine. The pedicure was pretty quick (I like to sit in the pummeling massage chairs for a while) but it looked good so I was okay with that. The nail technician did my nails while I was still sitting in the pedicure chair, with a pillow under my forearms instead of at a table. Again, quick but okay. I sat under the nail dryer for a long time before leaving (I smudge wet nails every single time), and while it wasn’t the best experience I’ve ever had at a nail salon, I left satisfied…
Until I walked outside, that is. Once I had walked away from the salon and was under natural, bright sunlight, I could see that there were bubbles in the nail polish on each of my fingers. I was irritated because it was so obvious once I got a good look, and I was sure there was no way the nail tech didn’t notice when she was painting them. However, I wanted to give them a chance to fix it, so I went back to the salon. The first woman (not my original nail tech) saw the issue and said they would fix it, and sat me right down at a manicure station. She grabbed my original polish color and said that she would re-​do my nails. I asked her if the bubbling was an issue with the polish itself, and maybe I should pick a different color so I don’t have the same issue again. She didn’t really give me an answer. Then, she had another client so I was traded off to a different technician. Same question about picking a new polish, again no answer. Then, THAT technician had a client and I was handed off to the original technician that did my nails the first time. She told me to pick a new color. I asked her if the issue was with the polish… and no answer. At that point I was pretty frustrated that my legitimate question was being ignored. It wasn’t even a hard question! Just tell me what the issue was the first time so I know how I can help in fixing it. I’d rather that my nails and toes match but I don’t want more bubbles… I guess one of the techs sensed my frustration and asked me what the issue was, and I told her that I’d been handed off multiple times, each person told me something different, and no one would answer my question– which I repeated for her… NO ANSWER.
I’m naturally a rather calm, reasonable person. I give everyone the benefit of the doubt because I’ve worked service jobs, and they’re tough. I always tip well, even when service is bad, and I don’t complain over things that are not HUGE problems. But this was just ridiculous. I felt like I was in a comedy sketch everyone was in on but me. I picked out a new color (not as nice as the first one and it doesn’t match my toes), let her repaint my nails, and was done with it. She dragged me to the front door to check and make sure that there weren’t bubbles in the polish this time. I’d suggest having brighter lights in the spa if you can’t see your work under them.
When my nails were drying, a woman who may have been the manager came to talk to me and my mom. Even with both of us explaining exactly why I was frustrated, she didn’t really seem to see the issue or feel compelled to try and retain our business. A coupon for a discount would have gone a long way in making me feel like a valued customer. In any case, I will not be returning. I don’t need to drive an hour out of my way for poor customer service, at a place that made me feel totally invisible… on my birthday.

I started gong to this nail salon because someone recommended it to me. It’s now been a few years. The actual physical space is clean and they provide a very relaxing atmosphere. The girls are all great although I have my favorite.
It is a little expensive but I always look out for living social/​groupon specials. Before I switched to Floris I went to a cheaper nail salon– you get what you pay for. I’ve never had an issue with my manis or pedis here.
Great place and worth a try.

I have a «regular» nail place but thought I’d try this one at some point since it’s close to home. On two occasions I attempted to walk-​in to get my nails done. Both times I was rudely turned away because I didn’t have an appointment, meanwhile there was NOBODY inside. I happen to be a youngish –looking African American woman. I have no idea if that’s what this was about, but I’ll take the blame for not staying loyal to my nail place. I feel like they’re trying to portray the place as something it’s not. Just don’t go here!

I visited Floris spa at the suggestion of one of my co-​workers and an advertised Groupon deal. I contacted the spa and made an appointment for after work. I was shocked by the atmosphere but sadden by the attitude by the front desk representative. The front desk person was not very friendly and did not seem to take notice I was a new customer to her establishment. However, the place is absolutely gorgeous, from the glass bowls on the pedicure chairs to the openness of the space. It is one of the nicest nail salon’s I have seen in a long time, but very pricey.
Nevertheless, I can not remember the name of the individual whom was assigned to perform my pedicure but I do remember she was nice. However, appeared very young and required more experience on adequately performing a through removal of the callouses on my feet. I had to request her perform the task again, so I was not really happy about that. I plan on going back only on a Groupon deal, as I would never ever pay full price for their services.

I am not one to typically write reviews, but the experience I had at Floris North Wales this weekend was an absolutely horrible experience so I felt the need to write one.
I have been to the Horsham location two times before. Once when they first opened I had a horrible experience with a pedicure (my entire pedi as done in 15 minutes… total), and I gave them another try because they had just opened. The second experience at Horsham was decent, so I decided to give the North Wales location a try because it is closer to my house.
Let me tell you, I will NEVER step foot in another Floris location. To start, I did not have a Groupon or Living Social, I was going in to pay full-​price for my service. The salon is absolutely beautiful, spa-​like, but everything else is AWFUL.
I asked for a manicure — they did the whole thing in under 10 minutes… didn’t bother cutting my cuticles, no lotion, and the polish job was HORRENDOUS. I have NEVER had a polish job as bad as this one. As my nails were drying, and I was looking at my nails, I noticed just how bad the polish job was. So, I asked the girl if she could use nail polish remover to get the polish off the skin surrounding my nails. She just looked at me as if she didn’t understand (or chose not to understand what I was saying).
I asked another girl, and she attempted to remove the polish off my skin around my nails, but it STILL looked extremely messy. So I got up and left.
I ended up going to another nail salon I had used in the past to get my nails TOTALLY re-​done because I had a party that evening that I originally wanted my nails done for. At the second salon (not Floris) that I went to, the nail tech jokingly said «did you try to do your nails yourself??» I had to explain I had an absolutely awful maniure at a different nail place. The nail tech at the second salon I visited COULD NOT believe I had paid for a manicure only a half hour before elsewhere. She had to totally refile, cut and buff my cuticles… it was as if my Floris manicure never even happened.
It’s a shame because the ambiance and look and feel of Floris is wonderful, but everything else is absolutely horrendous. I’ve also noticed I’m not the only one who feels this way. I suggest you avoid at all costs.

It is a very nice facility but the particular service (mani/​pedi, which she talked me into upgrade on pedi) were not as good as several area salons. The heels and calluses were not cleaned up. My hands n feet were moisturized and hot towels applied which felt great but still had rough areas appearing on the soles. The technician was very kind and spoke softly and pleasantly. She was professional and took her time. Lovely salon.

There’s one plus about this salon. It is beautiful inside and gives off a serene vibe. However, this place is ridiculously overpriced. I caused my nail to peel after a morning of heavy shoveling to dig my car out of the snow a/​b a week and a half ago. It drives me absolutely insane to have chipped nail polish, so I was in a frenzy to find someplace to fix the small peel on my nail. I work right around the corner from here, so this was the logical stop. I wear gel manicures, which are always more expensive than regular manis, but $ 5 to repaint ONE nail is absolutely insane. The tech saw the disbelief on my face when she told me the price (which she did beforehand), but I was in such a rush that I allowed her to repair the polish anyhow. She then proceeded to talk about how a lot of the clients comment about how much higher the prices are around here than they are at other salons. Tuh! Ya think? To top it off, she unevenly filed my nail, which I didn’t observe until the nail finished drying. By that time, I was so perturbed that I kindly collected my things, tipped her & moved along on my way. My advice? Skip over this place unless you’re in the tightest of binds.

I went last Saturday morning and received a gel mani/​pedi for an event. My girlfriend and I had 9:30 AM appointments and we were seated right away. I was really excited because the salon is beautiful and looks very clean, shiney and new. They were also offering 30% off mani/​pedis… now I know why…
My gel mani only lasted about 5 days. One of the nails completely lifted off on day 5 and the others started chipping by day 6. Today, two nails are completely lifted off and a bunch are chipped. Ironically, my right hand is not as bad as the left, and I am right handed. I would go back and have them fixed but I won’t be in the area until Monday and am not sure if they will do anything or if it’s worth it.
The pedicure was great, at first. I upgraded to the European package because of the special. The massage was amazing. My only issue was my big toes are both smudged… and I walked out in flip flops and went to bed (I am a nurse and work nights) and didn’t have closed toe shoes on until the following day when I went for a run — weird that the polish did not fully dry by then?
Grace was my technician for both services but a different person did my shoulder massage while she was doing my nails so tipping was kind of confusing. I wish I had known if they pooled tips or not so I knew how to allocate my tip.
I was really impressed at first but noticed when I went to grab a tea at Corner Bakery one of my nails had a bubble! So, I walked back in after I got my tea to have them fix it. I had to wait 20 minutes for someone to help me and they tried to tell me nothing was wrong with it! I am sorry but the customer is always right and if I see and feel a bubble, I want it fixed. She did fix it after the manager (I think she was the manager at least), came by and looked at it and told her to fix it. Then the other technician who was told to fix it (not Grace) proceeded to speak in her native tongue to another technician the entire time in a very angry, annoyed tone which I can only assume was about me and the situation. I did not give an additional tip. I definitely will not return…

I just had my second pedicure at the Horsham location, and I have to say, I’m not sure where all the negative reviews are coming from. I had the most pleasant experience, and Angie, who did my pedicure, was so friendly and skilled. Her leg/​foot and shoulder massages are nothing short of amazing! As an added bonus, I happened to come in when they were having a winter special — 30% off a pedicure! At that steal, I went with one of the $ 60 pedicures — worth it! I will definitely be returning to Floris in Horsham in the future.

I have been going to Floris Spa & Nail in Horsham for the last couple of years. I always found it to be relaxing, techs very nice and the whole experieince pleasant. Since Hannah left to go to the new location in North Wales, the place has gone downhill. I always loved being able to to stop in and perhaps wait a few minutes but always was treated to a manicure without an appt. Now, you have to book an appt. or they won’t take you at all. The new manager (?) just sits and turns people away if they have no appointment. It’s sad as it’s always been my absolute favorite place to go and refer others. Perhaps Hannah could come back for a couple of weeks to turn the place around! It needs it. Now I have to find another place that comes even close!

I paid $ 40 for a gel manicure that peeled within days. When I finally had the opportunity to go back a week later to ask that it be fixed, I was told that i would be charged $ 10 to remove it. I also was told I should have come in within days if it started happening so soon.
I went to a nail salon on moreland rd at 611 and they removed the polish, applied a fresh coat and gave me a complimentary bottle of polish for $ 20. Two weeks later the manicure is still holding strong. I will never make the mistake of going to Flori’s again. You DON’T get what you pay for there.

Nothing special, got a (fast) gel manicure, she (Sarah) got it on my cuticles, I don’t think it will last more than a week.

So the only reason why I have been coming to this salon is because I get my eyebrows waxed at Ulta and the girl there is hands down the best eyebrow shaper and waxer!
Floris nails is definitely an attractive salon, but is NOT worth the hype.
1. I requested a mani and pedi, I was in and out in 35 min.
2. The technician, Grace, acted completely put out when I requested a regular manicure and pedicure minus the expensive upgrades. This would make my bill $ 45. That is very expensive for the going rate compared to other salons.
3. The lotion was rubbed on, then she took hot towels to remove lotion, there was no massage included in manai or pedi.
4. Then they offer a 5% discount if you pay with cash… Then they have a sign that says ATM has no surcharge. So I used the ATM machine and saved $ 2.25. My bill was now $ 42.75. Well I did get charged $ 2 to use the ATM!!!
5. Then I tipped the technician $ 9 and she grabbed it from me and walked away. I then went to sit down at the drying station (which wasn’t on) then she ignored me when I asked her to turn it on. She then rubbed my shoulders for 10 seconds, which I counted, then she went on break in the back.
6. My nails chipped the next day!
What makes me so upset was that this was not the first time I was treated like crap and I tried to give it a second chance… I was a waitress so I definitely understand tipping people upon services. I tipped her over 20% and I didn’t even get a «thank you»
I will never come here again. It doesn’t cost money to be nice!

This was probably the worst experience I’ve ever had at a nail salon. The technician talked on the phone the whole time she was doing my nails. No exaggeration. The polish was put on so thin it was like they didn’t want to waste it on me. Never going back. I’m actually sorry that I tipped the girl, but I was so thrown off from this unusually terrible experience.

Went there today for my first time with my sister for pedis. On the plus side, the place was beautiful, big, clean, clearly very new. Relaxing music played throughout, tvs were big and new. There was a great polish selection, including some brand new collections from essie and opi. The massage lotion was kept in a warmer. Nice touch.
However, the whole pedi lasted 20 minutes, the massage was short and more like a lotion rub, the foot file/​pumice consisted of grazing two spots on each foot for two seconds, my cuticles weren’t entirely trimmed, the scrub was more of a wipe and rinse. To top it off there was someone (presumably a staff member) sleeping on one of the manicure stations.
The polish job was okay, a little sloppy in some spots but at least she painted all the way to the cuticle (a huge pet peeve of mine, not polishing all the way back).
For the price ($ 30), I expect top notch service.
In case you were wondering, my sister’s pedi consisted of all the same complaints. Hope they do some tweaking so we can go back, because it really is beautiful and clean in there. Until then, probably wont be returning.

I don’t get a mani/​pedi that often unless it’s for an occasion. But my coworker influenced me to get a Living Social deal for a Floris pedicure. so I decided to treat myself. I got a mani while I was at it and I was very satisfied with the job they did. I work in a hospital and my nails didn’t chip for a week. They do rush a little if you go towards closing time but I would come back again. They also have Living Social deals quite often and it’s very worth it!
Cash tip only