Tires Plus

I love taking my car here. Always great customer service. If you sign up for a tires plus credit card, you get 10% off every time you pay with it. I do that and come back the next day to pay my bill. 10% off is super helpful when it comes to car repairs, right?! Steve D. is always the one to help me at the desk. He is very friendly and helps me make decisions on what to fix right away and what can wait. I typically bring my dog with me so I can drop my car off and walk home with the pup. Steve loves getting to see my doggy, too!

Had the absolute worst experience here. I arrived ten minutes before they closed, waited patiently in line as the previous customer and the attendant wrapped up and spent the last five minutes of their conversation speaking about football. I’m still waiting when the clock strikes 6:00pm and am notified that they can’t help me because they are now closed. Complete idiots lacking in customer service skills. They don’t deserve anyone’s business. Their terrible Unilocal rating should speak volumes on what kind of place this is.

I took an appointment with them in the morning via their website and they confirmed it in 10 mins. When I went there, the guy tells me that he has too many customers today and cannot do it and asks me to come back the next day.
If you cant honor your appointments, you should stop taking them. I would never go back in there!

I called and went to 5 – 6 other shops and they were all very unclear and said that they needed to have the car for about 4 days… I thought they were joking… I called this place and asked if they had any open slots. The manager replied that they were a bit busy but If I could hang out for a couple hours that they could squeeze me in. I got an oil change and they ran a diagnostics on my engine (my check engine light was on). I went and had some lunch and came back about 15 minutes early and they were already done! they manager also looked up a part that I needed (my driver side rear light was all smashed) he gave me a quote but didn’t push at all on trying to get it on he just said“come back if you change your mind We’d love to help you out «
very professional and cortious. I would recommend them to my friends and family and I am doing the same for you.

Awesome service and one of the very few places I trust with my car. This location will take care of you! I drive a half hour out of my way to go to this store!

Unimpressed! I went in just two days ago. The man at the counter was completely rude and uninformative. I almost felt because I was a female that he treated me like I knew nothing. I was just there for a simple task and felt he didn’t want anything to do with me. Little does he know I work with many clients who could help his business and by word of mouth I would never recommend this shop. I am still completely disappointed. Customer service is HUGE in a business and you are massively lacking in this department. Good luck, and treat people with respect.

Dwayne the manager here is great. He got me in right away as a walk-​in and only took a little while to fix my tire. This was a Sunday, when every other tire store in the area was closed. This place is great.

I’m a notorious procrastinator. The amount of time I let things slip is directly correlated to how much I have on my plate, and honey, my platter is full!
I’ve been told I need new tires for a while, but those things cost money. Real money. Paycheck money. Something of which I am severely lacking at the moment… along with time, energy, patience, and fucks to give.
I finally bit the bullet after slip-​sliding around the freeways of Chicagoland, skidding on the side streets near my apartment, thankfully making it up to Minnesota in one piece, and proceeding to drive like a granny for a day. It was clear that these tires would not get me through another winter, so I contacted Tires Plus and got a quote.
Tires Plus gave me some great recommendations off the bat. They said I could go with Perelli tires, but highly suggested I get the Bridgestone Ecopia because they are specifically designed for my type of vehicle and the improved traction and fuel efficiency would be significantly noticeable. I called around to a few other places and found that prices were comparable but not everyone carried them and would have to special order them. This would take more time, and we’ve already establish that I just don’t have it.
My appointment was for noon and they let me know immediately that they were running a bit behind schedule. Around 1:30 they apologized again and asked if I’d like to take advantage of a discounted alignment. I said sure and that added about another half hour to the service. That was a bit annoying because I was told getting new tires would take about an hour; however, I was pleased to find that the total was less than I expected because I have the base model Prius and not the touring, so my tires were smaller and slightly cheaper. Here I was thinking I’d have to fork over $ 600, but it came out to about $ 535 for four new tires, the Tires Plus hazard warranty, and the additional alignment. I also got a mail-​in or online rebate offer for $ 50. My tire pressure light has turned off as well. I was pretty darn happy, all things considered.

These guys are awesome! They are so friendly and give best service I have seen from anywhere in a very long time. They now have a lifetime customer in me!

I usually get my oil change at Tires Plus and this place is probably the closest to where I live now. I got lucky that they were able to squeeze me into their busy schedule, or else my 210,000 miles Toyota Avalon would have not survived for the whole week. The guys were very friendly and quick! It took them 30 minutes max, don’t worry I timed them:)
They have free coffee and water. It is small inside but clean.
I will definitely come here again. Thanks guys!

This place was a waste of my time! I dropped my car off at 8:30 am on a Sat morning and came back at 3:45 to find that my car had not even been serviced. It wasn’t like it was for all new tires or anything big it was to fix a leaky tire. I will recommend that if you would like anything done on your car you take it someplace else… Don’t waste your time with this place!

Lots of haters here. I’m going to make a positive review based on my one and only experience here.
I hit a pothole one day after a good sized snow fall and my car felt like it was out of alignment: my car was shaking like a salt shaker going down 394. I brought it in the same weekend. Wifey blew it off thinking that it was probably snow getting into the wheel well. Since I carry a newborn in my car, I wasn’t gonna take any chances.
Prior to my appointment, I test drove it one more time to see if the car shook again. It didn’t. However, I’m not sure why it was shaking so bad before so I still went in.
I paid $ 20.00 for them to confirm what Wifey already knew: nothing wrong with it. They checked the alignment and test drove the car. What impressed me is that they brought me into the work area and discussed other reasons why the car shook. He came to the conclusion that it was due to snow getting into the wheel well.
Now they could’ve charged me $ 75 for a wheel alignment that I didn’t need. They could’ve also just told me at the counter that they didn’t find anything wrong and sent me on my merry way. However, I appreciate that they took the time to educate me.
I’ll go back here based on this excellent first impression.
What’s the real lesson here though? Listen to your wife and save $ 20.00.

If you have nothing better to do for a month, I highly recommend this place!
Came here at the start of winter looking to get a new set of all-​season tires. I drive a Mazda 3 hatchback which they quoted me $ 525 for a complete set of tires. Left my car, 2 hours later I get a phone call that the tires they quoted me wouldn’t fit on my car (don’t you think they would have known?) and they «had» to upsell me to a new set of more expensive ones. They also had to replace a tire pressure sensor that had broken and «since it was no one’s fault» the consumer had to foot the bill.
Paid nearly $ 700 for the whole deal and left vowing never to come back… until my tire pressure sensor light came on. Tire pressure was fine and brought it back numerous times to have it reset, looked at, etc.
Finally it was discovered that «another» tire pressure sensor was broken and they tried to sell me a new sensor. I told them I’d like to shop around for a better price, but they said that it’s a «liability» (really? On an optional, non-​safety feature?) to let me drive without replacing it (i.e. they had already replaced it and wanted to charge me). I told them I wouldn’t pay to which they told me that they’d replace the part anyways and if I «really felt like I didn’t have to pay, I wouldn’t have to». How thoughtful. The pressure light was still on when I pulled out of there, called them back immediately to which they said I’d have to take it to my dealer – i.e. «we probably won’t get any more money out of you».
Good times. Good times.

Had an issue with my tires cupping, I was told the tires were defective. These tires were suppose to have a 50,000 mile life span, but only lasted 30,000. Went back here and talked with Steve D. (he was great). He took a look at them, agreed and gave me a nice discount on a new set. I’m very happy with my new tires, the truck drives great and he was a pleasure to work with. If you find yourself here, look for Steve, he knows how to work with customers.

Brutal. Go to a locally-​owned place if you can. I will never go back.

My seat had been the same way for eight years. Until today. If the repair man couldn’t reach the gas, maybe he should have had a big boy drive it into the garage. Don’t go here! I would have rather had Cousin Eddie from «Vacation» fix my car. argh!!! Poor customer service, I will not be back

They try — just can’t get it right.