PetSmart

On my journey through new pet parenthood reviews, we take a stop at PetSmart. The best way I can describe it is the Wal-​Mart of Pet Stores. The place is big with a wide variety of selection. The prices seem reasonable. But for some items, we found the prices to be better «other places».
The biggest thing that stuck out to me, is the lack of help. We are very new at a lot of the puppy stuff. And I’m sure we were wandering around aimlessly with blank stares. But not a single person noticed or asked if we needed help.
I do understand that with that many stores and I’m sure employee turnover, you can’t spend the money educating all of your employees. But because you have that many stores, one mediocre review won’t hurt you either.
The place is clean. And as said before, they have a HUGE variety for all types of pets. But I will shop somewhere that I can have questions answered. Maybe I will change my mind once I get more knowledge. But for now, I will go for customer service over saving a few cents (and that is only sometimes).

This store is always clean and the employees have always been friendly to me. I shop here often and always bring my dog. I find what I need and can get in and out relatively quickly. When they have deals the prices are pretty good.

I’m torn between A-​OK and I’m a fan. It seems this store lacks enough help and always seems a bit «down» when you enter. I’m surprised it’s not more full of life being the only pet store on this side of town. And they are over priced on the same canned cat food I buy at Publix. The main reason I continue shopping here is for my cat’s vitamin’s that they do carry and usually have on sale.