AFC Urgent Care

There is no zero star so I am giving 1 star, 3 hours plus wait time, for consultation, an x-​ray and a nebulizer service for an international traveler visiting USA, they charged $ 800 Plus dollars. I am not going to step in again to this place.

Went to this clinic to check out something on immunization. The lady at the counter provided what I need to know.

Horrible service I waited for 3 hrs to get one xray… Employees are sooo slow please don’t go there unless u really have to

My sinuses are congested, I can’t sleep, I have a sore throat, and my head feels like a balloon. The last thing I want to do is wait until Monday and make an appointment with my Doctor. AFC is open on Sunday’s and I decided to go first thing in AM. My experience was wonderful. The staff and doctor were courteous and professional. They got me in and out in less than an hour (there were 4 – 6 people in the waiting room). The facility was clean and floor plan is laid out very well. I was impressed with the roominess and the flow of the stations.

We had a need for a quick doctor visit. We don’t live here, so I had no idea where to go. Unilocal reviews led me to choose this clinic and I want to pay it forward. They are excellent. I was impressed as soon as we walked in and was very pleased throughout. I highly recommend this practice & office to anyone in need of a walk in visit. Everyone was top notch.

Long story (kind of) short: I was struck with a pain that I knew needed to be checked out. I called my general practitioner and was told I could get an appointment in about four days. Within an hour, I realized I need a doctor quickly. My two options were the emergency room or American Family Care. Based on probable wait time, I chose the latter.
I was quickly greeted by a very nice and professional receptionist. Realizing that my pain was going to hamper me filling out my paper work, she helped me through the process. The whole office was very clean and sanitary.
The doctor that was assigned to me (Dr. Swanson) was fantastic. He quickly gained my trust and gave me a trustworthy diagnoses. He explained the issue and the possible remedies in easy to understand terms. My pain issue was addressed on site and AFC helped me make an appointment with a specialist.
Why four stars? When this location first opened a few years ago, I went by for a sinus infection visit. I was denied treatment after being told that I owed them money from a previous visit. Being my first time there, I knew there was a mistake. Days later, it was proven that the mistake was with AFC, not my personal accounting. I can forgive and forget, especially after the great care they took of me today.
Thanks, Dr. Swanson.

Stuck with a sinus infection on a Friday afternoon, I decided to face facts and see a doctor. I actually bypassed a few other places based on this location’s 5 star review– I’m glad I did. I was in and out in under 45 minutes with prescription in hand. The staff was friendly and the Dr. I saw was thorough and seemed very knowledgeable. I will definitely be back next time I need a quick doctor visit!

I was super impressed with the Dr. and the office. The place was immaculate and the staff friendly and helpful. We didn’t have to wait any longer than it took for me to fill out the paperwork. The Dr. was thorough and attentive. And to top it all off, he called the next day to see how my child was doing.

I actually have a primary care doctor across town, but on those occasions when you feel pretty bad and don’t want to wait to schedule an appointment with her/​his office or, in my case, you don’t want to burn any work time going to check on something less than life-​threatening, doc-​in-​the-​box places like AFC really fit the bill. And of the AFC’s I’ve had the pleasure (or dis-​, in some circumstances) of visiting, I have to say that this location is *by far* the best of the bunch. My thoughts, bullet-​pointed for your convenience (but without actual bullets):
Cleanliness — The place is ridiculously-​immaculate (or at least was when I visited) for a clinic centered around the germy. I visited on a Sunday afternoon (approx. 2:30p), which seemed non-​busy on the exterior (although the staff mentioned several times it was a pretty busy day), so maybe that had something to do with it. Regardless, it was amazing to walk in and not feel like there was tremendous potential to touch something there and contract *a new thing* to go along with your original reason for showing up.
Personable Staff — The staff at this AFC is great, from the receptionist to the «nurse» (not exactly sure of the position title) to the doctor. Each one of them very friendly and very in tune to what a successful bedside manor entails. I’ve never been apologized to so much about having to wait to see a doc before in my life (lol), and with 5 other «fairly sick» people ahead of me, I was there about 90 mins tops. Not what I would consider outrageous, or even unexpected, based on past experiences elsewhere. But regardless, the personal attention displayed to not just me, but every other person that walked in the door was fantastic.
Professionalism — The customer service here is incredible. Imagine this — you go to a doctor’s office or hospital, and they actually let you know in advance and at various points during your visit about wait times, the number of persons ahead of you, the expected time the doctor might get to you, etc. You know, *actual* communication… it’s crazy. And with just a little bit of communication, having to wait becomes a non-​issue b/​c at least at that point, you don’t feel forgotten or ignored. Makes everything so much easier and more relaxed, and is an easy way to get customers to come back again and again.
Bottom line, no one likes to be sick, and (especially) no one sick wants to have to deal with clinics/​situations loaded up with staff that take a frivolous, unconcerned approach to your well-​being. It’s for that reason that the next time I need to visit a quickie-​clinic for what ails me, this will definitely be my first choice; and I think when the need arises you just might benefit from a visit as well.

Keep driving, do not stop here! Can you say dysfunctional jack in a box semi emergency room? Two hour wait… staff yelling and screaming at each other… need I say more? Ughhhhh…

This is a new clinic and not real well known, so it is not real busy. You get to see the doctor real fast. The receptionist is very pretty and nice.