Mike’s White Glove Treatment

Skip this company.
I arranged an initial house cleaning with Mike of Mike’s White Glove after speaking with him for about 25 mins. He was polite and talked about wanting to make sure I was happy and customer service being most important, which is why I chose him over a corporate company.
He cleaned while I was away for the weekend and let me know he had accidentally broken part of my wine rack but said all went well. Upon getting home, I discovered every room was still visibly dirty in at least a couple ways, one bathroom was entirely undone and my fridge was not cleaned despite paying an extra $ 10 on top of the $ 250 quote to have it done. There was still excessive dust on the windowsills, in each corner, under every piece of moveable furniture, on picture frames, wall art, mirrors, counter appliances and table chairs in kitchen. The spare bathroom still had a full trashcan, dust, stains, dirt visible on toilet and floor, and there was gunk gathered under the bath rug – he hadn’t lifted it. Shower had a layer of dust. Fridge wasn’t done – there wasn’t a single food item even slightly out of place and every item I moved still had a ring under it, crumbs scattered, and sticky spots. See pictures posted.
I politely let Mike know of the things I was pleased with and the things I wasn’t and asked him to return for the missed room and fridge. He insisted he had cleaned the bathroom and that the fridge was done too, and brushed off every other concern as well, with no willingness to make it right. So, we simply declined to resume with biweekly services. From there Mike became agitated and rude, accused me of lying, «laughed» at me (he «LOLed»), said I had fabricated stories, and lied, saying he had done all sorts of things he just painfully obviously did not do. Wow. See photos for screen shot of his ridiculous email.
Overall he was extremely unprofessional, rude, condescending and does sloppy work. Funny for a guy who insisted customer happiness was #1. I more or less gave him $ 260 for him to polish my fridge and vacuum. If I had actually run a white glove across any surface after he was done… he’d have to change the name of his company altogether.