Wong’s Drapery Shoppe

Yesterday, my wife received a message from one of the owners requesting to call her back. The owner sincerely apologized for the delay in the drapes, frustration dealing with Andrew, and explained a situation with him that we did not know about. She also mentioned that the company is taking steps to improve on their customer service, especially with folks who are working with Andrew. They’ve hired more people and trained their staff. I would like to thank the owner for contacting us, personally, to apologize and help us understand why it’s been difficult with Andrew. With regards to the drapes, the owner assured us that they’re following up with determining why it’s taking their supplier so long and will let us know as soon as they receive an update.
After listening to my wife explain her conversation with Wong’s Drapery, I’ve regained a sense of confidence and respect for the company. I really appreciate them contacting us to apologize and reassure our business with them.

Waited a year before writing a review just to see. Needless to say we are still delighted with our choice to go with Wong’s. Mel was very patient and knowledgeable about products and help to steer us in the right direction in replacing our 22 plus year drapes.
Price I thought was reasonable and quality of material good for my custom made draperies. Just to share that I had a second quote from my Union discount vender who was much more expensive… And seemed to piece meal things. Consider Wong’s drapery in your drapery search.

This company knows their stuff! You can tell they have years of experience and knowledge. I did not know anything when going in, but they gave me so much tips and more. Process was fast & my window treatments were done in the time expected.

I would have given Wong’s Drapery 5 stars, but there were a couple of problems with the track I ordered. Also the drapes did not fully meet in the middle after installation. They corrected the issues to my satisfaction. Now the ready made drapes I bought for my rental are perfect… actually I love them. Also, Francis, the guy who does the installations is a very nice guy with great customer services skills. Wong’s Drapery is very lucky to have an employee like him. Thank you, Francis.

Growing up on Oahu, I always drove past this place without thinking about it, but I recently decided to visit. Convenient parking in back, great selection and range of fabrics, styles of curtains, drapes, etc. Thought it would be mostly curtains for businesses and such, but found lots of cute curtains that I want to put in my kitchen. The workers are knowledgeable and friendly, I’m glad that I stopped by!

Called and provided swag samples but despite several follow ups they never got back.

Overpriced and no customer service !
Walked in the store and was ignored by only personal working there.
Walked around in store for 10minutes but no one offered any assistance or help so I left again.

I had three large classical heavy draperies made by Wong’s for my new apartment that has ceiling to floor windows. I couldn’t be more happy with them. Beautifully made and expertly installed. Very highly recommended.

We were winding down from our recent home improvement projects and chose to replace all of our window coverings as our final project for the year. Several years ago, although we had all of our windows and glass doors tinted with a ceramic tint to reduce heat transmission and furniture fabric fading from our harsh Hawaiian sunlight, we installed a combination of Roman shades and wood shutters. We noticed a bit of fabric degradation in our curtains covering our living room sliding doors so we started to look for replacement.
Wong’s Drapery Shoppe has been around for decades and our family homes have window dressings from this company. So, when we walked into the showroom we felt a bit of family memories. Marieta greeted us and showed us around. She was soft-​spoken, patient and genuinely interested in helping us with a selection. She was surprised how prepared we were with our window measurements and made a few recommendations. We looked at several fabric choices, colors and prices. In our minds, we had made a decision on the spot. But, we left to do comparison shopping and to discuss our decision. After checking out a couple of other places, we returned to complete a transaction. We asked how long it takes to make the drapes as we had upcoming travel plans. Marieta confidently said «3 weeks».
The 3-​week deadline was coming up when we received a call from Marieta. Our drapes were ready for pick-​up. We didn’t need installers as we were doing our DIY projects and THIS was going to be the easiest to do. It took us less than 20 minutes to remove our existing drapes, clean the window and door frames and hang the new set, which was sized perfectly.
Our living room has been revived thanks to Wong’s Drapery and looks marvelous!
I should mention this business has a private parking lot which makes for a more stress less parking search and shopping experience on busy Beretania Street. The lot is a sharp right turn through a narrow driveway within the building.

The owner of the company followed up to apologize for the confusion and offered a 20% discount for my inconvenience.

Not really impressed with this place. It’s been around forever but it wasn’t the most professional atmosphere. Everyone seemed friendly enough but the guy who came to give me an estimate was not really that helpful and they had almost no selection in roller shades. Waiting on the proposal but probably will not go with this company.

I have been very satisfied with all of my dealings with Wong’s Drapery. Melvin and Stacey gave me great customer service during the purchase and installation of my new shades, which are beautiful. I was able to negotiate a good price, and they even threw in some free replacement parts that I needed to repair some old blinds that I had not even purchased from them! I highly recommend this drapery shop.

Very inviting and friendly staff with a boatload of experience. The fact that it is a family operated business is an added bonus. Their selection is awesome, and they have pretty much anything you’re looking for. Not sure why you would want to go anywhere else, especially since their prices are entirely fair. Big thumbs up!

I needed to come here to do a price check on replacing my curtains since my landlord said this is where she had gotten the curtains. I totally missed the parking garage because it is something you have to REALLY look for so I parked in the Times/​Grace Inn lot.
When I walked in, I felt that I was warped into a time machine. This place definetely still has that 60s vibe which I LOVE. They have lots of different options for curtains and the prices seem to be decent enough for what you are looking for.
I did however, have to wait at least 10 – 15 minutes before being helped. The guy was at the counter helping an older woman with her purchase and it seemed that it was just him, but I guess there was a woman sitting in the back doing something. I am 21, so I probably dont look like a serious customer for these people so maybe that is why they didnt come quickly to help me out? Just my thoughts.
When the woman did help us, she seemed to not want to at first since she probably didnt think I was being serious, but loosened up afterwards when we starting talking about replacing the track and getting new curtains (when we started talking about dropping dollars).
I will have to come back to purchase the curtains and replace the track for it, so until then!

This is a great family run operation that has the customer in mind. The people there are great and the product quality is high. I disagree with the reviewer that judged this place by its exterior. It is what’s INSIDE that makes all the difference. The price I got for my new drapes with a thermal lining (called the Rio) was excellent. I have them up and the temp in my place with midday sun is 5 to 10 degrees cooler! Seriously. I have a thermometer and the improvement was that good. No A/​C required! Give them a try and watch for their great specials online.
Aloha

I all most didn’t go to Wong’s because of Courtney’s review, until I noticed she reviewed design 5 very highly. I figured she was a friend of those people. i went with the personal recommendations I had received about Wong’s. I was able to call up give my order. Twenty minutes later I was there to pickup up and back home in less than thirty minutes. I found the staff knowledgeable and very helpful. They have my drapery business from now on.

When I was looking for new drapes for our apartment, my dad suggested Wong’s because they had been around forever and that was really the only name he knew in drapes locally. I decided to give them a try and stopped by one day for an estimate.
At first glance, Wong’s is sad. The outside isn’t very inviting. It looks like they haven’t changed all the curtains in their windows for 40 years! It’s not modern at all. They are definitely keeping it old school. I went in and was «helped» by a woman who spoke very softly and wasn’t very enthusiastic about selling me drapes. I didn’t get much into selection at Wong’s but I did get into price. She didn’t really give me an estimate but she did write down some numbers on the small piece of paper I brought in (don’t they have their own estimating note pad or something!?). Their prices were high. The quality looked the same as other shops I had looked at so I’m not sure why the big price difference. Also, I wanted custom drapes but she seemed intent in selling me ready made drapes that were a couple inches off of my measurements. Hmmm… Not loving the customer service at all.
The store did seem big and looked to have a large selection of window coverings. I will give them that. There is a lot of parking located in the back of the store as well as street parking in front.

Stacey just put in our blackout curtains and I have never had such an easy transaction! He was quick, knowledgeable, and friendly.
The whole process was completely hassle-​free (after we shopped around and decided to go to Wongs). We called for an estimate and Arnold came by to measure our window. Within the hour, he called and gave me the estimate. Then, we went to the store and chose the material and scheduled for installation only 2 days later.
I DEFINITELY recommend Wong’s if you want fast, reliable, and friendly service!

I gave 3 stars because the guy who sold me my curtains gave me the wrong size. (30 in too short!).
However, I was able to return it because I didn’t take it out of it’s original packaging. So MAKE SURE you don’t take it out of the packaging right away. Check to make sure it is the right size before you open it at home.
The lady who helped me the second time around was way more attentive and very helpful.
If you go here make sure you get help from the lady… It may save you SEVERAL trips.
so yeah, because I got sold the wrong size even after I gave the measurements, I give 3 stars. Otherwise it would’ve been like 4.