Walmart Vision Center

I had a bent screw on one of the earpieces on my glasses. Since I was already shopping at the Keeaumoku Walmart, I decided to stop by the vision center to see if I could get it repaired. Cheryse helped me and did the repair and she also straightened one of my nose pads. I always get great service for her.

This doctor is in the bis for as much money that he can take. Had a valid eye exam from Tripler but would not except it. This rip off so called Doctor wanted to do a complete exam again. He should be kicked out of Walmart and have his license pulled. This gives Walmart a black eye! There should have a negative check because this dork would get it for sure!

Ive been going to Dr. Lin for years now. He is an excellent healthcare provider and always gives great customer service. I would not go anywhere else. He answers all my questions and I feel real at ease with him. Its funny but everytime I see him, I feel like a kid again. He just makes you feel comfortable.

Stupid place the doctor might be good but the policy and the front desk people are rude. Somehow they give me the wrong prescription and now that I paid all these money got my glasses done they wouldn’t wanna help yet wants to charge me again for their mistake to do another prescription lol how stupid not to mention the woman on the phone was rude. Now I don’t know what to do with this glasses that I spent so much money and makes upset that have to go through it all over again just to fix their mistake.

I’m sorry for the mediocre rating, but I cannot rate it any higher. I have been a patient of Dr. Lin since his office was on King St. He is an excellent healthcare provider and gives excellent service. He answers all my questions in language I understand, not be so cryptic that I leave there scratching my head wondering what he just said.
As for the staff in the front of the house, who I believe are Walmart employees, SOME of them are quite unprofessional and do not speak to customers and each other with mutual respect. They yell for each other from the sales floor and then proceed to scold her when she appears, all in front of half a dozen customers. Very very unprofessional! Walmart, you need to hire kind, respectful, courteous employees who WANT to be at their job, and who make customers feel welcome and important. (I read Joseph K’s review and wasn’t shocked, as I have had that issue before, too.) Geez, if I wanted to be ignored, I’d just go stand in front of my ex!
If it weren’t for Dr. Lim and his outstanding service, I would have looked for another doctor.

I’ve always paid an arm and leg for my annual eye exam/​lens fitting. After seeing optometrists from all over the state (yeah we moved a lot) including 3 others here on Oahu, I have to humbly say that Walmart has the best.
Yes I am still a bit embarrassed to say I went to Walmart for my son’s glasses but I will admit they have the most knowledgeable doctor ever! A bit hard to understand with his accent but so passionate about educating you on how your eyes affect you. I learned so much from my son’s appointment that I ended up booking my annual exam with them instead of my doc from last year. Then at my appointment I was able to get educated even more. All I can say is wow, thanks doc!
The rest of the staff were okay. They are a bit reserved but really sweet overall. They try to even find the best way possible to make your insurance/​money work for your benefit. One of the girls even remembered my son by his name when I came back for my appointment a month or two later.

This is only a review of the customer service at this horrendous vision center. I have had no dealings with the optometrist here, just the lazy customer service clerks.
I walked into this Wal-​Mart vision center with a simple intent. To buy a case/​cover for my spare reading glasses. The darn thing only cost about $ 3.00 and I figured I would be in and out of there in less than five minutes.
Lo and behold, I walk in to find ABSOLUTELY no customers, so I’m like, «Yes, I’ll be out in a few.»
But NOOOOOO. There were three workers there, two seemed to be doing something on their computer and one was putting something up on a shelf. I walked in, perused their section of cases, walked up to the register and WAITED. I looked around at each of the workers and NONE of them even bother to look up at me.
I made a loud comment about how there was no one there to help at the register and still no one moved to help me. In fact, a fourth person came out from the back, (I’m guessing the eye specialist himself.) but he just looked at me and went back to a customer without asking if I needed any help.
UNFREAKING BELEIVEABLE. Three workers, none of them willing to move off their lazy asses to help a customer who has been standing there for three minutes waiting for one of them to move so they don’t grow roots into the ground.
I understand if you’re doing something and you want me to wait. But say something. They ignored me as if I wasn’t even there.
I will NEVER BUY ANYTHING FROM this place again. Absolutely horrible, horrible, horrible customer service.
I just left my case on counter and walked out, all the while stating loudly, how horrible the service was and how three workers couldn’t do their job… and still no one moved. I should have grabbed a cartload of items and dumped it on their counter and left it there seeing as no one was paying attention any way.
I don’t know how the eye specialist is here, but if the workers are any reflection of him/​her, then stay away.
On the plus side, the optometrist upstairs in Sam’s club is the best. I just needed a simple case so I didn’t want to go upstairs.