US Post Office

omg, this is THE WORST US POST OFFICE in Honolulu. Whoever gave these guys the contract to run this satellite P.O. made a big mistake. I’m seeing other reviews and I agree 100%! They are unpleasant, unprofessional, give out incorrect information, have attitude and for being a small privately run PO in a small neighborhood (Manoa), you’d think they would be more helpful. I was behind an elderly person who was treated with very little patience. DO NOT RE-​UP THIS CONTRACT. Give it to someone who cares, someone who likes to work with the public.

This location has a bad reputation, but the people that work there are actually very nice and helpful.
If you dont have cash, there’s a BankOH atm a few steps away! Or write a check. Plenty of businesses don’t take cards, so people just need to take a few deep breaths about that. Relax, it’s a little old school.
They have all the flat rate and priority boxes and envelopes. They also have a variety of stamps.
The hours are kind of junk, but whatever! Its a convenient location and kind service.
For example, a nice employee today advised me to use the Priority box based on weight rather than a Flat rate box for my package going to Hilo and I saved $ 8!
Im a Mānoa resident, so I find this locationd convenient, if I can make it in time:)

Super unprofessional. I came to the location on a Saturday. My phone that is set using GPS to the current time and also my girlfriend’s phone that is also set was showing 11:55am. I get inside and they close the windows on me. I have been going to this post office for over 25 years. You would think they would accommodate us since this is a small community that supports this small 3^rd party USPS location. But now way, they close the windows and are telling me it’s past 12.
I knock on the inside door asking for a manger. The guy who I find out is the owner only answers after I knock over and over again. He refuses to speak to me face to face which is how most business owners would handle a situation like this. Instead he tells me he will call the police if I don’t leave.
I understand convenience. But, if you want a very bad experience. If you want people that are watching their clock and want to leave early. If you want customer service that threatens to call the police. If you want an owner with no Aloha Spirit, then please visit the Manoa Post Office.
I will say this though. The owner’s son is very classy and professional. It’s kind of ironic that the son can actually teach his father how to act and treat people. If the owner was smart, he wouldn’t come to work and he would let his son run this entire place. If that ever happens, I am confident that all these problems go away.

I can see why this post office has such low reviews. You know why? It’s not a REAL post office! First off, their front door says CASH or CHECK ONLY! O_​o’ Are you serious? So I went all the way back to my car to get some cash to pay. Then, when I went in, it said NO HANDWRITTEN CUSTOMS FORMS. O_​o” What the??? So I ended up going all the way to Ala Moana to the REAL post office to take care of my posting needs. If you’re just dropping off a letter, sure. But if you’re actually gonna need to do some package shipping, this is NOT the place.

Negative star to rate. USPS must give a good customer service to people. Poor rating for makiki Postal office branch.

0 stars but guess I’ll have to give it some sort of rating… I’ve been to this postal station only a few times, every time I’ve went in I left so
irritated after going in there, as you know this is not a REAL post office but a satellite of some sort… people they have working in there are in DIRE NEED on lessons relating to ” Customer Service skills 101″. Which they totally lack… I did give them the «benefit of the doubt» but today was the last straw… I will no longer use their service … Even if it is /​was convenient …

A super friendly post office welcomed me back to Manoa. Lived in the valley 30 yrs ago. This postal unit gets my highest rating. Will remember cash only. Thanks for thorough orientation on a busy Saturday.

It’s bad enough that they are supposed to close at 3:30 but then they have the audacity to close a few minutes early.

This is a great little post office. They don’t take credit/​debit but that has to do with the fact that they are just a substation and aren’t allowed to do certain services (CC, money orders, passports, etc). If you can get over that they do all the other regular stuff really well, like domestic shipping and buying stamps. The staff is really friendly and they even have a dog!

The service here is the WORST! First, the post office cashier KAYLA, is completely disrespectful and unprofessional, complete with rolling eyes and using discriminatory terms like, «retarded!» So inappropriate. Had to ask for a supervisor 3 times and then an equally indifferent staff, BOB, was flippant and condescending! What is up with the Manoa Post Office?

Very rude and young staff. It’s much easier to drive to a machine than be treated in such a condescending and inefficient manner. Postal service could hire much higher quality people for the job.

Why doesn’t Unilocal have a negative stars option? AVOID THIS PLACE! They cannot even print up a tracking receipt, in fact they could not even ship 2 of my packages. And the people were rude and unaccommodating. I even asked, what is it you ARE able to do, and am assuming they can sell stamps. Oh, they cannot take credit/​debit either. What a sham. You’re better off waiting for Santa.

If I could give 0 stars, that would be my rating of this PO. I sent a xmas gift last year & it was never received by the recipient, even though a tracking# was given to an employee to search for it!
I immediately opened a claim after it was determined they could not find it. It took up until this month of May (over 4 months) after filing the claim to verify, YES, it is indeed LOST!
I talked to the company that originally shipped the gift & they are reshipping free of charge! USPS did not even take responsibility in the matter! Postal patrons beware of leaving your parcels on hold for an extended period of time!

When visiting, please keep in mind that this is a postal unit and not a post office. The staff are not postal employees, they work for whoever has the contract for the unit. The current contractor, who has a flair for sci-​fi has made it a fun place to visit.

Most ghetto post office ever. No air con. Cash or Check only. Two windows. The hours suck as well.

This so-​called post office is a joke.
Main issues:
— does not accept credit cards or debit cards, only cash and checks
— if you want to send a parcel abroad, forget about it – they don’t carry custom forms. They just give you a slip of paper with the URL of the USPS website and tell you to go online, print the forms, fill them out, and bring together with the parcel that you want to send abroad.
— no medium-​size boxes for Express/​Priority mail.
— closes at 3:30 p.m.
Verdict: This place is not equipped for serving 21^st century customers. You will have much better luck going to the post office on King St.

Any business/​office/​etc that decorates their walls, ceiling, trash cans and doors with Star Wars, Star Trek, The Simpson’s, Dr. Who and other nerdy sci-​fi/​animé stuff deserves no less than 5-​stars.
Live long and prosper and may the Force be with you.

In the past four months, I’ve been coming here on the regular. Although it is the most convenient location for me, I’m not sure why you would go to another USPS. The parking is easy, there’s hardly ever a line and the workers are really nice. It’s really a no-​brainer.
My only thing is they close a little early. I have to make a special effort to get there before 3:30 on weekdays. How about changing your closing time to 4:30 Manoa USPS?! Please?!
Anyway, maybe due to the fact that I come here closer to closing time, there is never a wait. ever. The workers look really young-​like college aged. They are pleasant and helpful and get me in and out an on with my life. It’s basically the same two guys every time I go… why I haven’t officially made friends with them is beyond me.
Next time I’ll stick out my hand and introduce myself.

This is a great place to come to mail a package. No lines!
But judging from the other Unilocalers, if you need something else that actually requires «service», this may not be the place to go. :)

BAD BAD BAD CUSTOMER SERVICE! DID I SAY BAD CUSTOMER SERVICE?
K, went there Friday to try and open a p.o. box. Was told that I had to go online to do it. I asked the worker if that was the only way to do and was told that online was the only way to do it. Seemed kinda fishy since not everyone has a computer, internet access or access to a printer.
Called the 1 – 800 number today to ask if there was any other ways to do it and to see what other post offices offered p.o. boxes and he confirmed that this branch should have been able to help me do it in person. So guess the guy was just too lazy to get off his butt and actually provide customer service!
# Unilocal 365 ⁰⁵⁷⁄₃₆₅