U-Go Mobility, LLC

OMGosh, I called U-​Go mobility hoping they had hospital bed rentals. I called them because they had the very best reviews from customers. I know why. They don’t rent hospital beds… but Hugh went out of his way to help me find exactly who I needed to contact. He did not have the information right at his finger tips, but he asked me if he could call me back to give me it. He spent valuable time on helping me, when he could have been working his business. These are GREAT PEOPLE, doing a GREAT SERVICE for people who need help getting around in everyday life here in Paradise. Thank you Hugh for your time and not once making me feel like I was a nuisance to you.
If I EVER NEED A MOBILE DEVICE… YOU ARE WHO I AM CALLING!

Exceptionally great customer service — Fair prices includes delivery and pickup from where ever you are on the island, whether it be the airport, home, or hotel.

great company and service. my husband hurt his ankle and needed help to get around. having the scooter allowed for minimal interruption for us to be able to keep active on vacation. U-​go mobility were so kind on the phone and ready to help and the scooter was waiting for us at the bell station.

These guys are great! They met us in Waikiki outside the restaurant we were having lunch at and provided a clean, new looking wheelchair. So convenient. After our time was up, they met us at the airport where we were unloading luggage to retrieve the wheelchair. Could not have been more convenient. Hugh personally helped my mom transfer to the airport chair and bid us all aloha. They really care for their customers! Price was very reasonable too ;-)

My Mom, fell last week and hurt her back, (compression fracture) She is 82 years old and has Osteoperosis. I was in desperate need of a wheelchair because she had a doctors appointment on Monday. I found them on Unilocal and they had very good reviews, so I gave them a call on Saturday (2 days before her appointment) One of the owners named Hugh actually delivered a wheelchair to my house on Sunday (Mothers Day). He was really nice and professional, gave me some great advise. I would recommend U-​Go Mobility anytime to anyone.

Wow! This company is awesome. They are so nice. They delivered the micro scooter we rented and picked it up. The driver took the time to show me how to work it. They gave me a printout and email of scooter friendly locations which helped a lot. They even called mid week to make sure all was working well. I couldn’t be happier with this rental. This made my Grandmas visit here so much easier for her!
I didn’t know customer service like this even existed. Thanks so much U-​Go!

This is an awesome company to deal with, recommended to all!
Although we did not rent a scooter from them, we called to see if they do repairs on scooters.
Our problem was we couldn’t find anyone in town to repair my dad’s scooter on such short notice after the airlines dropped it into 3 pieces while loading or unloading it from the plane. We were desperate, as this scooter is my dad’s legs, and he uses it everyday. Hugh came on a Sunday to take care of it and got it running, he took the time to take it apart and repair what was broken and make sure everything was okay, aside from a part he needed to get the rear lights working again. He didn’t accept any money. After contacting him again for an invoice and to thank him for making my dad so, so happy, he explained that he understands that he too had parents and in laws that needed the mobility to stay independent and how important that was, and we would do that best he can to help in situations like this. We are so glad we contacted him. This company deserves an AAAAA+++++++++
Cindy C.

Amazing customer service, with a «can-​do» attitude!
I called to inquire about a wheelchair rental, to escort a disabled lady on a fun day on the town in Honolulu.
After discussing in length with Hugh, about my self appointed volunteer job, he kindly donated the use of one of their wheelchairs, so I could afford to take the lady to lunch!!!
He also surprised us with a super thoughtful touch; the offer of the use of a scooter! Wow, floored by U– GO MOBILITY’s generosity and kindness!!#10 stars!
After Max dropped off the wheelchair, a quick photo op, the ladies were off and rolling to Ala Moana Center for some window shopping. Dim sum lunch at The Chinese Cultural Plaza. Yum! (The lady whom I was escorting, was originally from Honh Kong).
Completely satiated, we toodled off to Magic Island for a catnap. Once refreshed, we went for a delicious picnic dinner, which we consumed at the beautiful park by The Army Artillery Museum, next to the Hale Koa Hotel.
Ahi poke, shrimp kim chee, yummy!
To top the day off, we attended the Friday Night Hilton Hawaiian Village Polynesian performance, followed by their magnificent fireworks show! Whew!
Hence, words cannot express my gratitude to Hugh at U-​Go Mobility, for his sponsoring and making this day possible, in order for a woman, whose quality of life had become less than desireable, to be able to have a day out on the town!
To Max, thank you for the delivery and pick up, of the chair!
So, U-​GO MOBILITY is the way to go, if you or your loved ones require a mobility device! Very reasonable rates, excellent service and truly kindhearted people!
Again, many thanks, Hugh!!!

I rented a scooter a few weeks back. The main reason was Pearl Harbor doesn’t have wheelchairs available. For the price of a wheelchair with other companies, I got a scooter dropped off and picked up from my hotel. I took it to Pearl Harbor, no problem with the shuttle or the boat ride and I even rode it down to the harbor for the pirate ship tour (over a mile). The pirates helped lift it on to the ship so I could sit comfortably.

I can’t say enough good things about UGoMobility.
Customer service extraordinaire. They gave us the means to get out there and have a blast!
Hugh gave us personalized help with my mobility needs, accessible trip ideas all accessed with The Bus, and extremely knowledgable mechanical help with my power w/​c repairs… he worked on my w/​c for 3 hours in our hotel room and he wouldn’t take any payment for it. It was not about money. I still can’t believe it.
Hugh told us about the beach wheelchairs at Waikiki Beach. The Moby-​Chair is free to borrow. It has 3 soft tires and a lawnchair like body that floats. Amazing! Do it! We saw 3 turtles right underneath us. Find it at KOA Beach Service right beside Fort Derussy Military Beach Park and Hale KOA Hotel.
Another type is free at The New Otani Kaimana Beach Hotel. Hanama Bay also has 3 – 4 complimentary Wheel-​Eeze chairs. We were in the ocean 6 times because of this tip! it made my holiday
It’s about getting the right wheels and tools to get out there and have a great time.
Hugh and Patti will be the first people I will call to rent supportive equipment and a power wheelchair for our next visit. The experience really was exceptional.

I bought a scooter from Patty and Hugh. My mom is limited when it comes to walking and this scooter has helped her get around and do more everyday. The price was very reasonable and patty and hugh are amazing!
I will always come back to them for all of our scooter needs. Thanks for all the help and amazing service! I highly reccemend them :)

When my partner and I decided to go to Hawaii for a friend’s wedding my biggest concern was how I would get around since I know I couldn’t walk that much due to my MS. Fortunately Patti and Hugh at UGO Mobility solved that issue for me. They met me at the hotel with the scooter and showed me how to drive it, how to take it apart for bus rides or van tours, how to put it back it back together and answered all my questions. When I had an issue at Pearl Harbor because we hadn’t put the battery on correctly Huge and Patti were there within 10 minutes to fix the problem. This scooter was a life saver for me. It gave me the freedom to go anywhere I wanted and I was shocked at how inexpensive the rental was. I absolutely loved riding it as it actually had some speed. In fact my partner kept turning it down because I was going to fast. When Patti came to pick it up on our last day of vacation I didn’t want to give it up and now I’m considering buying one. I would highly recommend Patti and Hugh at UGO Mobility if you need help getting around the island. They’re customer service is second to none, they are the BEST! Thanks guys!
Carole Merlin
Las Vegas, NV

I didn’t know these people at UGo Mobility LLC nor did they know me but they treated me like a dear friend, delivering my standard wheelchair, a brand new one, I think, to my hotel early on a Saturday morning. Great chair, even better, friendly, warm, helpful service. Patti and Hugh will look after you very well! I’m happy to recommend them!

We had family visit while we were here in Oahu. We rented for a week and it gave my father in law the ability to tour and do so many things. The owners were wonderful and delivered and picked up the scooter. We highly recommend this service and definitely use them again.
Thank you

This company is outstanding — they will happily deliver scooters to your work, hotel, or home. The staff is friendly, unbelievably helpful and considerate. They delivered a scooter to my work and clearly and concisely demonstrated how to use and take down/​reassemble the unit. As you can probably see, the prices and value for your dollar cannot be beat. Do not hesitate to go with these folks.