The Home Depot

I’ve never ever painted before but I was on a full out mission to paint my entire house, the associate Karen in Paint! I asked if she could help me it wasn’t any problem at all she was so helpful kind and strong ! She knows her stuff! I’ll be coming back when My favorite associate is there to buy 15 more gallons of the color she selected to paint my room I’m in love with it and my kids like it too. My whole family is happier now thanks to this lovely Asian girl with blonde tip hair Karen you rock!

Customer service in the tools department is very limited. I’ve been waiting for 15 minutes since been told to wait. I would say 80% of my wants are not in stock or assessable. Milwaukee reps in Hawaii also gives Milwaukee tools a terrible representation due to how great their tools are but how poor their customer relations is.

This Home Depot is very helpful, always nice people trying to help. Go early in the morning and ask contractors questions if you are a homeowner, they can be more helpful than some of the workers! Be on the lookout for the guys selling their goods in certain aisles. The tool guys, solar guys, etc. I did take a class here once on drywall and I was unimpressed because they were unprepared. The lines are never long, and you can hit the self checkout.
I finally wrote this review because I am upset that the hot dog truck is gone!!! I loved getting a veggie dog with the works, and now I will search far and wide for where the Chicago Dog truck has gone, at least I think that was the name. Help?!

Don’t get the extended warranty. Got the extended warranty on a dryer only to find out that the wouldn’t honor it when they came out for service. It was a totally simple repair of a belt. They came all the way out to fix it and in the time it took them to decide to decline my coverage they could have just replaced the belt. They declined me because the dryer was outside (covered from the rain under a roof but not surrounded by 4 walls.)

Horrible horrible experience. How can one work in a paint department and not know the price of a damn paint?. I don’t like guesses or information pulled out from butts. I hate when I’m asking how much a paint would cost me, it takes the person a 15 seconds delay to respond; more so, my question was not answered until after three attempts of repeating myself, «How much would this paint cost?». Instead of guessing a damn price, tell me the truth and say «I don’t know the price, but let me find out.» Don’t say it will cost you 4 or 5 dollars more. Yes I know the better quality will cost more but how much? Please please Home Depot, invest your money by training people in customer service and knowledge of the product. Don’t just throw someone in there and expect them to know the product, especially when its paint. Also the music in the background could be a little softer so when the staff from the paint department calls out the number people won’t complain about not hearing their numbers.

My friend who doesn’t have a car saw shelves at my place and asked me where I got it and how much it was… anyway, she asked me if I could get 2 units for her and she would pay me back. I didn’t realize the layout here was different than the Pearl City layout which I am very familiar with and had to spend extra time trying to find what I was looking for and even in the shelf aisle I didn’t find it.
On my way out at the only exit door, I noticed what I was looking for… why would it be here?!! Anyway went to get the flat cart to get 2 and then paid for it. It was a good deal… and the self check out is faster than standing in a regular line… the helper in the area realized it would be hard to scan being so bulky so she used her handheld unit to scan my stuff and made it easy for me. The place was really crowded.

Home Depot in general had everything we needed. However, I think that their staff needs another training session in customer service.
We went in for 3 orange buckets with 3 orange covers. My husband asked one of the ladies where the orange covers were since we only saw black ones. She said they didn’t have any and was sarcastic about it. I asked another lady if there were any orange ones in stock, she didn’t even look. She just said they were out. We walked around the store for less than 2 minutes and found a bunch of orange buckets and covers. All she had to do was say she didn’t know. She didn’t have to blatantly lie to us.
We also bought a cooler that didn’t have a price tag. It took them 8 minutes to figure out the price and during this time, workers were just standing around on their phones, or talking story. This poor trainee is working hard while everyone else is slacking off. Never coming back here.

This was my first time in this store as I’ve only been to Lowe’s before. We went in to resolve a bathroom issue we had and needed a small part. We approached a couple of workers who weren’t very helpful. My boyfriend was frustrated and wanted to leave and never come back, and I told him we should try to find someone else. The assistant store manager, Jessie, overheard us and was very helpful and professional and assisted us quickly and went above and beyond. We were truly impressed with him. I asked my bf in the car if he would come back, and he said he definitely would because of Jessie. Great guy!

Came to pick up a table at will call and I’ve been waiting 15 min so far. No one can help even though 4 employees are standing around chit chattin. Hmm maybe the employees need to be less specialized.

I had a great experience. I experienced great service. Whenever an associate passed me they asked if I needed help.
Another plus, short lines, and lots of parking.

April 16, 2016
The two stars are not for Home Depot in general, but for this particular experience, which was way below par for Home Depot. I spent several hours in Home Depot two days ago, buying supplies for a large remodeling job. I spent more than three thousand dollars. I made arrangements for my order to be picked up twenty-​four hours later. Nobody expressed any doubts about its not being possible to have the order ready the next day.
When my contractor arrived at Home Depot at the agreed hour with his largest truck and a helper whom he brought especially to pick up and load my purchases, my order had not yet been pulled. Shee! With a strong helper, I could have done the job myself in a couple of hours! What is wrong with these people that they can’t get it together? Their excuse was that it was Saturday and the store was very busy. So, isn’t being busy on Saturday a given? Why didn’t they use Friday afternoon to pull the order? Lame.
Since my contractor still doesn’t have my supplies, he is moving on to another job for a few days. This means a $ 200 change fee on my airline ticket, delayed finish of the job and several hundred dollars in lost rent opportunity cost. For Shame!
April 18, 2016
My contractor showed up at my home, furious. My call to the Home Depot manager Saturday produced no results. He had promised me that the order would be pulled and ready for pickup, Monday, April 18, first thing. It didn’t happen. Again, my contractor went to pick up the order with a big truck and a helper – in vain. Home Depot promised to deliver «on Tuesday.» They actually telephoned me for the delivery address. Waiting to see what happens this time.…
Tuesday, April 19, 2016
Well, after getting heat from both me and the contractor, Home Depot finally came through. A Hawaiian Movers forklift came chugging down the street this morning, powered up my driveway and deposited 29 cases of tile in front of my gate! Coming back with the second pallet of lumber, mortar, etc., the driver put it into my garage. He also offered to shove the tile in behind it. With great skill, he did, and I was able to shut the garage door with all the goodies inside.
Since then:
I’ve been looking for things for the same remodel. On the Home Depot website, there are things that I’d like to order, but they cannot be picked up at the store. Okay, so how about they ship it to my address? Fine, until I type in the Hawaii zip code. Uh-​oh. This item cannot be shipped to Hawaii. Why not? It’s not as if it were a snake or a rabid dog! Toilet paper holder? Yeah. In Hawaii, we actually use toilet paper! We’re actually a state in the United States of America! We have FedEx, DHL, UPS and USPS! Seriously. You don’t need a freight forwarder, camel, sampan nor the pony express to get stuff here. Rational merchants send things here through all the above delivery services all the time. Not Home Depot. They have an arrangement with a freight forwarder that makes everything complex and time-​consuming. You can have it sent to the nearest store, arriving after two weeks. After my pick up order experience above, I’ll bet THAT works like a charm!
UPS just delivered promptly several hundred dollars worth of light fixtures that I DIDN”T buy at Home Depot because of the delivery issues.

Thank you for an OUTSTANDING PERFORMANCE
from lumber dept «Stan» & cashier «Jamie». I needed 5 pieces of 2′ x 4′ x ¾″ ply board BUT there was only 1 piece available THEREFORE Stan SUGGESTED for me to get a big board & he can cut 4 pieces. TYVM

UPDATE:
I was very happy with Home Depot for its value, quality and customer service. Today, I saw a different face to this store.
Yesterday I had a lot of projects to do and had little time to do them. One of the things I had to do was have a light fixture fixed or replaced. The electrician instructed me to get some items including the light fixture.
So, I bring the materials to him and he promptly installed the light fixture. And it didn’t work. So we went through all the diagnostic procedures to try and get it to work. Still, it didn’t work. So finally he replaced the ballast on the old light fixture and reinstalled that one. And that solution worked. He told me to return the light fixture as it was defective.
First, I was not too happy to have spent time driving all the way to the store only to get a defective product but to have to return because it was defective left me an unhappy camper. But I can excuse that as defective products do happen. I was just unlucky on that item.
But then as I stood in the return line I observed the worst customer service I’d seen at Home Depot. The cashiers looked very serious which is a change from the friendly workers I’ve dealt with previously. I don’t recall returning an item before but this experience was enough to sway my view of this once great store.
To make matters worse I stood in line for approximately 15 minutes then realized I had another project that needed to be done soon. And at the pace that these workers were going I decided to come back later.
Finally, I had pretty much completed all my projects in the evening close to closing time so I drove back to good old Home Depot where there’s «more doing». Yay, there was no line. But, no, this woman was very rude in the way she came across. I explained to her that the item did not work according to my electrician when he installed it. After that she asked me in an accusatory way why the product had a part open. Why? Because the item was installed! It was used but didn’t work! I kept my composure and just waited for her to begrudgingly give me my money back.
After she gave me my money back she then called the next customer behind me, «Next!» I was just another cattle in the line for slaughter to her. No apology on behalf of Home Depot that they’d sold me a defective product which caused me to lose time out of my life and caused inconvenience not to mention gas.
Sorry, Home Depot, you were once one of THE best businesses. It’s obvious to me that customers don’t matter as much if they return an item. I guess Costco is now my sole number one.
UPDATE:
I came here to purchase paint for a home project and found another problem with this store. I pulled a ticket and waited to be helped. There were three workers at the paint department. But not one of them asked me if I needed assistance. I waited like 15 minutes to at least to be acknowledged so that at least I knew that I was going to be helped. None whatsoever. Not even an a «hello». I finally asked one of them for assistance and even at that I didn’t feel like I was was being truly helped. So I finally got one worker to help me get what I wanted. And so I ended up waiting for what seemed another 15 minutes to get my paint prepared. That’s just ridiculous. And it was not like there were many waiting for help. There was only three waiting at the counter at most.
And so it is with reluctance, after my experience here that I lower my ratings for this Home Depot to two stars. Sorry, Hone Depot, you dropped the ball on this one.
UPDATE:
I recently came back to return an item that I purchased a while back as I normally purchase more than I need of each item as I don’t like to go back to the store several times in order to complete a project. I just buy all that I need and after I’m done I return what was excess. This visit was quite different at the return counter as the person who helped me was more friendly. I believe in second chances and this was a better experience. I have brought the ratings back up to three because of this and the better prices I have come across here compared to other stores such as City Mill. The fact that they accept returns a long time later (it takes me a while to get projects done as I do them when I am able to) is a feature that I love about Home Depot. How many of us have a lot of time to do home improvement projects?
As for my experience with the paint department, they need to streamline the process and improve their customer care. One of the problems that I found is that some workers do not make an effort to help customers. In my case, I had to interrupt an animated conversation between a male and female worker that work in the paint department. They need to work on their customer service skills.
But then I didn’t feel it fair to place Home Depot at two stars when there are many two-​star-​rated business that are not even close to Home Depot’s overall performance and value.

This place is hit or miss as far as getting help, and fortunately we got a hit! Went to two other specialty stores to look for window coverings. Each time we asked for a price estimate we had to wait 2 weeks or more, but at Home Depot they got a quote within 20 minutes!
So we booked an appointment for someone to measure our front window, and that person came within the next week. When the order arrived, the installer came and did a wonderful job, fast and efficient!

I have to take time to right a review for the local Home Depot. I know that most large chains have pretty blah reviews and never seem like they are worth your time of writing a review, but this location is different.
I went to Home Depot today to grab two plants for my lanai (balcony). I am going to be very honest, I am no gardener and know very little about plants etc. I wanted two large palm type plants to go in the corner of my lanai. I also needed pots that they can live in without leaking all over. After browsing around for about 5 minutes, I was greeted by Chuck. He was an elderly man that was very pleasant from the get go. I explained to him that I was new to this and he was very informative and kind. He looked at the palms I put in my cart and helped me find pots that would work. Not only did he pick them out, he explained in detail why these would be best and how to care for my new plants.
Overall, I was very happy with my trip to Home Depot. I think they did a great job today and will definitely return in the future!

This one is located in Honoluluu across from Best Buy and Costco. Its a hell hole here because this is the only location in town and its ALWAYS busy with no parking on the first floor, don’t even bother just go park on the second floor.
I normally order my tools online and then do in-​store pick up because its faster service. lol

10÷6÷15
This review is specifically for Masa in the appliance department.
I gave been into Home Depot numerous times while shopping for good value in appliances form a small kitchen. Masa has patiently helped me each time. He is very knowledgeable pointing out specific makes and models of refrigerators, ranges and microwaves. He has given me all the feature functions and benefits to help me make an informed decision.
Masa always provides excellent customer service. Once again I was there today finally purchasing the microwave. He patiently walk me around the store and help me pull the parts I needed to have it properly installed.
He also help me with a concern regarding my existing dryer.
I can’t say enough great things about Masa, so if you ever need assistance in the appliance department be sure and ask for Masa!

Ugh when will the series of hurricanes, cyclones, and tropical depressions going to stop veering in the direction of Hawaii? Seriously, every time one does, its record breaking hot and it blocks our trade winds! We just renovated our home and having AC installed was a must, so off to home depot we went to check out units. Home Depot always has the best deals and this Home Depot has been a go to, for months during our renovation.
I did not know that this was a vortex that sucked up a lot of your time on a weekly basis. One of our visits was 5 hours long, going over products and materials with our contractors. We did a full gut and renovation of every room in our home so we spent time getting quite the education from EVERY department. I felt as though I could go onto one of those HGTV renovation shows and flip a house myself!
Everyone was so helpful and didn’t make us feel like an idiots by patiently answering all of our questions and took LOTS of time to find us inventory on those scary ladders. Much props to their training programs, it’s working because the employees here know of what they are talking about and all seem to have done the work they speak of on their own homes.
We have to give a shout out to Richard in the tile section. We picked his brain multiple times about our kitchen and bathroom tiles. One of our contractors was also giving us a hard time about changing the bathroom tile designs we wanted and dimensions and Richard said something so perfect «You have to love your renovation. Love over time becomes like, like becomes hate. If you only like it now, you will eventually hate it, so you have to hit the highest possible love it in the beginning.» That was all my fiancé needed to hear to make our contractor stop his hissy fit.
We did the will call thing a bunch of times, and on our first major will call order for a contractor, home depot didn’t have it ready. To make up for it they delivered all materials to our home immediately, which I am sure my contractor was happy about because the boxes of tile we purchased were like 50 lbs each and he didn’t have to carry them. Customer service recovery here is quick.
I love their kids workshops we saw on our numerous trips here. It’s a great free community event they do in their parking garage (I think monthly) to introduce kids, 5 – 12 to their own do it yourself craft projects. My fiancé and I joked that if we have kids we should make each one do a different trade, there is serious money to be had here (we could start a business lol) and it’s helpful having an electrician or plumber in the family! If you’re not in the trades or construction home depot has really practical Do It Yourself workshops. The fiancé and I signed up for a bunch of classes (these are free!) in October, so I’ll update to let you know of how they are, but it’s nice to know and be able to do minor stuff yourself and not have to call in handy man for $ 200 per hour!
A lot of people think that Home Depot is just a place to pick up appliances, construction and building supplies, but it’s a wealth of free renovation and home project knowledge to help you brain storm ideas and fix problems. This Kalihi Home Depot is a must for your next home project!

Recently my parents asked for a new washer so I went down to The Home Depot after checking out another store. It was getting to about closing time and they were still busy in the appliance section which is a good sign. After looking through their inventory, I flagged down one of their appliance specialists to help answer some questions. His name was Danluo and was quite helpful in explaining the promotions going on at the time and giving us the measurements of the washer. Since they were closing, I decided to weigh the options and measure first before making any purchase.
I went home and ran the numbers of the washer I was planning to purchase. Both stores had the exact model so it came down to the final purchase price. Ultimately, The Home Depot was a few dollars cheaper so I decided to purchase it from them. Yes, I know… it’s only a few dollars but hey, a dollar saved is a dollar earned! The next morning, I had just enough time between meetings to run down and purchase the washer.
Danluo wasn’t working but Masa assisted me with the purchase. He was extremely helpful and friendly which is the reason why I’m updating my review to give them 5 stars! Masa spent time to go over and explain everything in detail which gave me great confidence that I made the right choice in purchasing here. He went above and beyond right before checkout by asking his supervisor for additional discount! Hamid was the supervisor on duty that approved an additional 10% off! So on top of the promotional 10% off, I received another 10% off the item! Then when I thought it couldn’t get any better, I got the hoses for the washer at about 35% off from retail price!
Total savings was about $ 200 from the other store and I love this Masa guy now. Will definitely go back to him at The Home Depot for all my future appliance purchases!

I must say… this is one of my favorite stores to go to. I don’t know if it’s a MAN thing… even if I cannot do all the things on home improvement, at least I can be around the tools, & man junk!
So, recently we are doing some major renovations at our house… and it appears Home Depot has been my 2^nd home (as of recently).
Picking up stuff here & there to fix up the house, recently I went there to buy a new toilet, as our old one has been ripped out.
I must say how funny it is about father time… just a few years ago when I had to move stuff… like someone at the bank told me to move a 1500 pound safe by myself… no problemo for me. When I bought our last T.V. and it was over 200 pounds, bear hugged it & walked it up 45 flights of stairs… no problemo!
Now it’s 2014… and father time must be slowly creeping up on me. Upon buying the toilet & coming home, I pulled my car up right in front of the gate, so I could easily unload the toilet. Upon bear hugging the toilet I noticed the box said toilet weighed 90 to 100 pounds. Really? Does a toilet really weigh that much???
The answer to that is… YES IT DOES! Man, I must be out of shape as I was carrying it up step by step, huffing & puffing my way up to the house. Upon finally getting it up there… there was a sense of accomplishment! :)
I was back again last night to pick up some wood floor laminates for the living room, & hallway… I can’t tell you how many boxes I bought up… but it was A LOT!
After that, there was no need to go to the gym to work out… as I totally blew my wadd!
Upon carrying it up the stairs again… I was sweating like a PIG, and huffing & puffing again! (I better see my fitness idol Renee S. about joining the Egan Inoue thing… hummmmmmm, I’d better think twice! Lol!).
Anyways…this is my last review for 2014, as the year is ending,
May I take this time to personally wish all my ohana, friends, & especially all my Unilocal buddies in internet la la land a Happy & Healthy New Years!
Be safe… if you drink, don’t drive… if you do have to drive after drinking… use one eye (it tends to work better! Buwahahahaha!).