Supercuts

First I called to check if they can fit me in for wash, cut & color. They told me to just come in.
1. I walked in and one of the hair stylist told me to wait and someone will be with me shortly. It wasn’t a short wait to me.
2. I was waiting and someone came to the front and ask me if I sign in. So I put my name on the paper. She told me to wait (again)
3. Then one of the hair stylist came to the front along with the receptionist. They calling my name so I walking towards them and they ask me if I’m the person they were calling, both of them keep asking what my name is and calling out my name to other customer at the same time. It a joke!
4. After I confirmed to them that it was me so the hair stylist take me and she don’t have much time so she will do the wash and cut. So I’m ok with that.
5. The hair stylist who was working on me, her name is Jim I think. She splash shampoo water into my eyes while she was talking story to someone else and she step out while washing my hair at one point.
6. I telling her that I wanted to change my hair style for a new year and I wanted to have my hair short. She replying No, she said people’s love long hair.
7. I look at her and thinking that she probably right and looks like she don’t have time so I just wanna do something easy so I told her that I would like her to trim a split ends and I would like to keep my hair style that I have at that time
8. I asked if she could make the front a bit shorter. She said No, it not gonna match with the back. At that point I noticed that people looking at both of us.
9. After done trimming my hair and she shows me the mirror and I was oh! I thinking in my mind that it was not even the same style that I have before. I never tell her because I just wanna get out of there as she running around telling her another customer that she almost done with me.
10. She told me that she make it nicer better for me. She never ask if I like it at all? I don’t like it and now I will have to go to a better customer friendly place to redo my hair.
It such a challenge to just have a hair cut here!

Called in on a Sunday afternoon to save a spot in their line. When I arrived an hour later, they were pretty busy but since I called in I didn’t have to wait much longer. Joy cut my hair here. She was very friendly and easy to talk to. Haircuts are a bit more expensive than I remember, but she cut it exactly as I had asked, so I’m pleased.
I appreciated that the place was clean and there was always someone sweeping up the hair so I didn’t have to walk through other people’s hair clippings and such. The atmosphere was nice; people were friendly, music wasn’t too loud, people were using inside voices. :P
I give this place a solid 5 stars for the great haircut and awesome customer service I received. Make sure you call in an appointment or spot in their line so you don’t have to wait as long to be seen! I highly recommend Joy for friendly conversation and a great haircut!

I couldn’t get an appt in with our regular stylist at another place which by the way only charges me $ 10 for a childrens cut. I was stuck at work and asked my Aunt to take my son to this location because its convenient and from past experiences they were okay, he had picture taking at school so I had to get it done.
Morning of picture taking… and I’m rushing to get him dressed and was barely awake but
turned around and to my Horror! saw pretty much a haircut from hell. You can take a look at the picture I attached. Remember back in the day when the term was «rat bite» well here’s an example of it right here! With not enough time to freak out and I didn’t want to embarrass him I managed to try to gel it in some manner so it wouldn’t look so bad. I asked my son what had happened and he said, «well the lady was superfast she cut my hair in less than 5 minutes!» that might have explained what happened. I asked my Aunt what happened and she didn’t see the bad haircut because it was still wet when they left there. Really for 20 $ for a kids cut they can spend at least 10 minutes on a hair cut.
I took him back to Supercuts and when I kindly showed the lady at the front desk what my son looked like, instead of apologizing and offering to correct it… she responded, «Are you sure your son didn’t ask for the Wispy Look?» «it looks fine to me». I took 2 deep breaths and told this lady, «Um, I’m sorry he’s 9 and trust me he doesn’t even know what Wispy means!, so NO he didn’t ask for Wispy! BUT in my mind I was thinking to myself, What planet is this chic from? is she smoking out back there?!?»
Needless to say… I waited 15 minutes and another lady came to ask me what I needed and I asked her to please fix my sons hair, because she was nice I decided to Give Supercuts a Star and I even tipped her:)
But bottom line is that IF I ever go back i’ll make sure that he’s not going home with any more «Rat Bite Horror stories»

If you’re looking for a reasonably priced haircut, a family friendly environment, comradery, laughs and cheer by friendly hosts and stylists, visit the Supercuts in the Nuuanu Shopping Plaza for your next haircut, trim, color, wax or style. I have been serviced by almost all of the stylists at this location and have always left with the satisfaction that I will return again and again or refer others to visit this location. I have frequented this location, or stylists at this location (who have transferred from other locations over the years) for over 10 years.
And if you need hair products, don’t forget to ask about their specials.
Supercuts is located in the Nuuanu Shopping Plaza on the corner of Nuuanu Avenue and School Street, same shopping center as Walgreens.

Horrible customer service… Horrible haircuts… Been going here since I was a kid so I figure «loyalty» is always key in life. After a bad haircut a while before I figured… ah it happens… Then the next visit, barber in the middle of cutting my hair decides to answer his cell phone… He thought I was deer I guess cause he giving direction for a friend of his to meet up after so they can go out… But has the nerve to tell me it was an important business call… Smh… Lmfao… But like I said «loyalty» so I go back again… Different barber asks how do I want my haircut… I explain (a simple fking fade-​no clip on the side, finger length with scissors on the top cause the buzzer makes my hair grow wired angles) …asks me if he can use buzzer on top… wtf… But again «loyalty» so I go back again… Can you believe they fked it up again… seriously where did you go barbering school at… Not to mention if your sign states you close at 9 and a customer walks in before 9 even with 2 – 3 people waiting you take them because that’s customer service… If not state «last walk-​in at 8:30… Not to mention dam barber couldn’t even answer the customers simple question… :Customer can you take one more?: Barber we close at 9 and its 8:40 but we still have 2 others waiting… Its a yes or No stupid fk…

Been coming here for a couple years. The staff is very professional and friendly. They always do a great job cutting my hair. My only complaint is the cost, with it could be a little cheaper. Other than. That it’s a great place to get my haircut.

Been coming here for years and like the ladies a lot. I wait for Ming as my steady cutter.

I have been going here for years. I have my three favorite hair stylist but now that my hair is really short it doesn’t matter much. But this place is great. no matter who cuts its always good.

Hair stylist Zee was professional and personable, He took the time to give me an excellent cut even though my hair is «challenging» for most other stylists.

My mom’s go-​to-​place for a haircut (she’s not that picky about her haircut/​style). However, if you expect a salon style haircut, supercuts is definitely not for you.
The pluses: it’s close to home, lots of parking (now that Walgreens has taken over and most of the shops we grew up with are gone :-(), and a majority of the workers are super friendly (hence 4 stars instead of 3 stars). They call my mom «Auntie» and most of the stylists know how she wants her hair cut so she doesn’t have to explain what she wants every time she comes here.

GREAT for kids and the staff are extra nice. A walk-​in to see Anh, miracle worker, she was very nice and honest on what’s good for my hair. I will definitely see her again

Do not waste your money on this place. I asked for side swept bangs and I got a mess (see profile picture). Also, command of the English language is very limited. A better name for this place may be super fast cuts; they are fast but

Need a quick place to get a hair cut? Supercuts is the place to be. I prefer the nuuanu locations. I usually go to dena, she’s awesome. She always knows how to make my hair look nice and revitalized.

Okay so it WAS Sunday afternoon and they close at 5:00. But after calling and being told they could take me for hair color, I rushed over in 3 minutes flat. I put my name down, sat in a packed waiting room. After 15 minutes I was called only to be told that there was not enough time. Seriously. Why wouldn’t they just tell me that before, when I called. What a waste of time. This branch of Supercuts gets one star for the air conditioning.

I love wasting my time, because I don’t have anything better to do than just sit and wait…
If you like wasting your time, this place is more than willing to help you do it. I’ve never had issues with this place in the past, and had always found Sundays to be empty. When I get there, there are two men waiting for cuts, so I sign in. After about 10 min, the two men are taken (there are three stylists working). So I figure I’ll be up next… wrong…
So a young teen, his mother, and his girlfriend walk in, the boy goes up to the counter signs in, while the mother goes to the back and starts chatting with one of the stylists. The gf, goes and sits down to talk on the phone. The boy then tells the gf, «hey you can get your hair cut too», but she mumbles something to him, and just keeps playing on her phone.
Another 10 minutes later, the boy’s gf goes up to the counter and signs in. Meanwhile, I had been waiting 20 mins, the stylist the mother had been talking to then takes the boy. 20 mins later after finishing with the boy, the stylist then calls the gf up to cut her hair.
Meanwhile, I’m wondering what’s going on because I saw another stylist just sitting there… the receptionist tells me «oh you’ll be next, because the other girl just went on her break, so maybe another 10 min»…
No thank you… I left, very angry. I could have understood if the boy had called in ahead of time, or if I had been told that I would be taken much much later after someone’s break… but nope go none of that. So yes never setting foot in this place again, telling ask my friends not to set foot in this place again, and writing this review… reading other’s reviews, I see this is pretty common for this place too…

Pros:
not busy
convenient location
parking (bike rack @ nearby walgreens)
staff are willing to redo your hair
Cons:
expensive
they don’t know Fade?
Tip (I feel bad if I don’t give them)

I’ve been going to this location for many many years. As odd as it may sound, my favorite part of going to Supercuts is arriving when it’s busy, sitting down, and just listening to what the stylists have to deal with.
I’ve seen people come in with magazine pages, expecting to get photo-​shopped quality hair, in less than 20 minutes.
I’ve heard customers ask on a few occasions, «Can you cut my hair, to make it look longer?».
I sometimes struggle to not laugh out loud.
As for my cuts… they’re simple. Almost all the stylists can cut my hair to the same degree. But one stylist stands out.
She’s called «Pinky», because she routinely has a variant of pink colored hair. Not to put down any of the other stylist, but you know you’re going to get a good haircut, when the person cutting your hair, loves what they do. Other than «Pinky», I really believe that most of the other stylists are just there for the paycheck.
Besides that, «Pinky» is the only one that’s cut my hair, which is also able to coherently speak and understand English, and make me feel welcomed. I normally have to wait for her, due to most of her clients are requests, but this also gives me the opportunity to see how she treats other clients.
I think the only time «Pinky» will disappoint you, is if you have no clue what you want, or if you’re unclear with how it should look.
If Pinky isn’t available, there’s another stylist named Alex. He’s never cut my hair, but he’s the only other person working there that «looks» like a stylist.

I’ve been going to this Supercuts location on and off for at least 10 years, mostly because it’s location is convenient. It must not be a very good place to work, as it seems to have an unusually high turnover. Just when I find someone who does a decent job and can follow directions, they always end up leaving. Things have gotten steadily worse since they moved into their new location, as the stylists seem uninterested, rude, and not terribly bright. The straw that broke the camel’s back for me, was the rude response I got last time I was there, when I asked to use their restroom to wash my hands. I was told that I had to get a key to use the public restroom at the end of the building. I told the guy (a short AA guy) that I had been a regular customer for a long time, and there had never been a problem using the facilities before. He shrugged, and told me that their bathroom was «private». Ok, I walked out of there, and drove over the Supercuts on Ward Ave, and got a MUCH better reception. The people there were polite and friendly, and when I asked if I could wash up in the restroom, the answer was «of course» I will N EVER go to the Nuuanu location again, and neither will anyone in my family.

I used to frequent this place often alot. For the last few years I’ve grown out my hair and it now was shoulder length. I was starting to get tired of it so I decided to lop off the back and sides and do keep the top sort of long-​ish. Perhaps a stylist could tell me what would look good. Mistake #1.
Knowing that you could call ahead, I called in and had to spell my name to the person mangling the english language.
me: «A-​L-​B-​E-​R-​T»
mangler: «ralbart?‘
me: «no, ALBERT»
mangler: «okay, who else»
me: «M-​A-​R-​L-​E-​N-​E»
mangler: «MAR???»
me: «yes»
MISTAKE#1
Get there a few minutes later. Of course when I had asked if it was busy the mangler said it was not. But there were 5 people sitting and waiting! 3 chairs were full! All the regular stylists were not there anymore. MISTAKE#2
I eventually get called and an older, grand-​motherly korean lady asks me what I want. There is a pile of hair from the previous person, possibly a wookie. I step over it.
I explain to her «I want the bottom and sides short, graduating to longer hair. Do not touch the top.»
She points to a poster of some anonymous model and said «Side like that?»
I try to explain to her what I want. She says okay and and I take off my eyeglasses so we can begin.
She proceeds to shave the side of my head and asks «like that?»
No, not like that.
Not like that at all. STRIKE 3
I went in expecting a stylist, I got the default haircut.
–1*

I have to be honest, I’ve hated EVERY hair cut I’ve gotten since I was 16. I usually only cut my hair when the ends are so dead and dry that they’ll catch fire if they come close to flame.
With that said, I’ve been meaning to get a cut for a while and finally stopped here on a whim after work. They took me immediately (I just missed the usual after-​work crowd that gets here around 5pm) and started to cut.
The lady was really nice and double checked everything to make sure it was what I wanted, which I really appreciated. But, as picky females go, I still wasn’t that happy with the end product. I have to say the experience was great and they even threw in a free shampoo and style for me.
Probably my best Supercuts experience ever.