Servco Toyota Service Kaimuki

husbands truck broke down on the freeway in November, right before thanksgiving. he had it towed here because we live so close we can walk. I’ve always had a good experience at the servco windward, so assumed the same here. when he walked in (fully understanding he did not have an appointment), the lady at the front said «yeah, we might be able to look at it in January.» really? a month and a half later? I find that hard to believe. when he asked if someone might be able to do an estimate sooner, she said «yeah, sorry.» no thanks.

The stars here pretty much sums it up… almost impossible to make an appointment and they charge for every little thing here. I asked if they could check on the noise my car was making when turning my wheel and they said «Sure! No problem!» But wait until you’re ready to sign the papers, oh btw it’s $ 110 for every little extra diagnostic thing you want them to check on your car. Ridiculous. Also, just for a maintenance it took the entire day… and I brought it in at 8:15am.

Location/​Parking:
They are located off Waialae avenue next to the elementary school and McDonalds. There is a small parking area for the cars that are done being serviced.
Appointment:
This location is a popular location to get your Toyota serviced. I recommend calling a 1 – 2 months in advance for an appointment. I called in early September for an October appointment and the earliest appointment was early November.
Service:
The staff are trained to service your Toyota. They recommend different services if something hasn’t been changed or if something is failing. I replaced my air filter and windshield wipers per recommendation for my almost 3 year old vehicle. They will ask if you’d like additional work to be done on your vehicle first before moving forward.
Price:
Servicing your Toyota does not come cheap. Expect to pay at least a $ 100 for every 5,000 maintenance check. Always ask how much a service will be before the service is performed so you know beforehand.
Wait Times:
The wait times can be lengthy. Expect to wait 1 – 3 hours depending on what work is being done to the vehicle.
Courtesy Shuttle:
They do offer a shuttle service that will shuttle you do work if you live close by. They will also shuttle you to Ala Moana Shopping Center.
Overall, I trust the service department and only take my Toyota at a Servco Toyota location.

I brought my car in for two recalls. One was brake resivior other floor mat. After having my car more than 7 hours they call to say they only finished one of the recalls and would have to stop in quick to get other fixed. I assumed they had done the break resivior but all they did was floor mat. Than had the nerve to try and say they had to calibrate the floor mat. Also they called just before 5pm and said they were sending a shuttle 10 minutes from my house. After about an hour I called and said it would be nice if they hurried the f#*k up. When I arrived the guy who had been helping me that day had the nerve to ask me to apologize for telling him to hurry the f up. I refused to apologize and explained to them why I had the right to be pissed off.

I made an appointment here because of convenience and was really worried after I saw the reviews. I was really surprised by the great service that Regina gave me and couldn’t be happier. Than you, Regina!

After reading Unilocal’s previous reviews, I was surprised to receive very good service this morning. The service check in area was clearly marked and a very courteous service rep quickly greeted me and checked me in. While waiting for my car, I noticed that the other service reps and staff were also extremely courteous and professional. The rep gave me an estimated service time of 1 hour & 30 minutes — my car was ready in 1 hour & 40 minutes. Makes you wonder whether only the bad situations are reported to Unilocal.I wouldn’t have submitted my review normally, but felt that my good review was needed in light of the many bad reviews listed on Unilocal.
Although my experience felt like a 5-​star experience, I only rated the experience a 4-​star for 2 reasons: (1) the earliest appointment available was about 1−½ months after the date my appointment was made. My father-​in-​law was a long time loyal Toyota supporter until having a problem with his Toyota, which was not running — they basically told him that the next available appointment was 1−½ months later. My father-​in-​law basically said he would never deal with Toyota again. (2) Toyota’s pricing was pretty high — $ 180 for oil & filter change w/​synthetic oil, and $ 80 to replace the cabin air filter, which was relatively clean when I checked it a few months ago.
I normally service my car at my local service station — I would rate their service 5-​stars. I only went to Servco due to a recall on my passenger airbag. For the future, I will be going back to my local service station for service on my Toyota.
Toyota is probably the top brand in Hawaii. I think that my Toyota is great. It’s too bad that like many other Toyota owners, we’re looking to other vendors to service our Toyotas. With more competitive pricing and better focus on customer service, Servco would have a gold mine.

I come here all the time to service my car… if you dont mind waiting its good. Employees are friendly and perfessional. :)

I would give this place 0 stars if I could. Hard to get an appointment (have to schedule a month in advance even for emergency repairs) and over priced. They even damaged my fuel tank after «repairing» it. I couldn’t put gas in my car! Brought the car back and was told that even though this never happened before they worked on it, I would have to pay $ 400 for a new gas tank!
They are rude and don’t work for their customers, they work to make money. I’m really surprised this place is still open.

I can’t stand this Servco location and I’m sad that Motor Imports is closing for the rail. There’s a small short balding middle aged Asian guy here who has a huge chip on his shoulder. He’s rude, cocky, and definitely over compensating for something. I don’t ever come here unless it’s the LAST resort. The front receptionist lady is very pleasant and some of the parts/​service guys are nice but overall this place is the pits. I would avoid it at all costs.
I bring all our cars to LXS Hawaii now. Chad (the owner of LXS) used to work for Servco and does excellent work. No fancy shuttle or waiting room (or coffee), but his prices are great.

I needed to take my car in to the dealer service department due to the recall. First of all I called in late October and was told no appointments until December (what the heck would you do if you needed your care fixed urgently?). Made an appointment for early December at 0930. Inquired with the woman making the appointment how long would it take to fix the part and get my car back (trying to plan the rest of the day) she stated it would take about an hour (so I estimated about 2 ½ hours). However she neglected to tell me it would take an hour from the time the service tech actually gets to the car, which could be who knows when (apparently all the techs take lunch at the same time from 12−1pm). I found this out as I was checking my car in. The service rep checking me in told me I could expect my car back around 3pm. Needless to say I was upset. I had not arranged a ride to pick me up because I had not anticipated to stay in the area until after 3pm.
The only good thing was that Eugene (service rep) was very helpful and saw that I was upset and worked to get my car back to me in a timely manner. I was able to get my car back by 1230.
So if you have to go to Servco I like I did, just plan on leaving your car all day and make arrangements. Your really not making an appointment, its more of a drop off time. They really need to state that clearly when taking «appointments».

Wish i read reviews before going there… they talk a great talk till they damage your property and don’t take responsibility. They make excuses and then try to charge you to fix the problem. … no honor.

It seems everyone at Toyota is trying harder, so maybe it’s just technology that’s giving them a tough time.

If there is a zero star, Kaimuki Toyota should get it.
We ordered a part and had to prepay with a credit card. When we came back to pick up the order, the clerk actually ordered the WRONG part. We were told that we had to pay for the right one, but they will not be able to refund unless we provide the ORIGINAL RECEIPT. I asked the incompetent cashier «C» what if the customer does not have the original receipt anymore? His reply was «then we have to look for it.» !!! Look for it? I have the transaction date and invoice number and I was just shocked and insulted how poor this person functions. Then go look for it now! Jeeze!
This place does not deserve to provide service to anymore! Sucks!

Scheduled an appointment for routine maintenance over the phone and was able to get a date a week out due to a cancellation. Was promptly met by a service rep (no wait) on the day of the appt who reviewed my records and informed me that I wouldn’t need an oil change since my Prius uses synthetic oil that needs to changed only once a year. Pretty cool when a dealer service department actually tries to save you money rather than gouge you with unnecessary cost! Even performed recall work that I didn’t mention when I called to set the appt. Nice waiting room w/​HD TV, reading material, a kuerig coffee maker and a lot of seats. Told me it would take an hour and a half but actually took an hour which was nice. Everyone I met there was friendly and I had a good experience overall. The one bad thing about the visit, however, was when I started up the car and the «maintenance needed soon» message came on which BTW was the same warning that prompted me to make an appt in the first place. Went back in and told the guy I had just paid about the warning. He told me that it was ok because it was just a warning that a recommended service was upcoming which didn’t make sense since I just had car serviced! After asking again if that was normal (he assured me it was) I went out and asked a service tech if that was true and he said «no» and that someone forgot to reset the warning. They took care of it pretty quick and were apologetic. I went to that first guy I spoke with and told him FYI that the warning light WAS suppose to be reset and to his credit he apologized but commented that he didn’t know my car was serviced (!! why else would I be there, and besides I just paid him for the service work). I think they did a good job on car but it’s a bit worrisome that an item as basic as resetting the warning wasn’t done.

RUDE! When I bought my car the sales experience was awesome; when I need to service my car here they are just plain rude. Every question I ask gets a sarcastic answer.
«Our tire guy will work on it later» (what’s the point of scheduling an appt??)
«We aren’t trained in radios, so we don’t know how to fix it, you can pay full price to replace it if anything» (wth? Why bring my car here?!)
«I can’t tell you how long it’ll take so you might as well go home» (um, I work and made an appt for a reason)
…going to start looking for someplace else to take my car… This is ridiculous.

Taking in my car for service, dropping it off at 7:45 pm… Called to check if my car was ready (4:30pm) since no one had called me to update me on the status of my car. I spoke to a lady she said to hold on and then I was directed to an automated voicemail. I called back and she put me on hold again. I was on hold for more than 10 minutes. Finally called a third time, spoke to a man. He said my car would be ready within the next half an hour. I got the call that my car was ready (at last) an hour later. Needless to say their customer service is still not acceptable.

First, I have a friend that services my truck here — and he is AWESOME. Honest, thorough, and thoughtful. So this is not about the excellent service from him.
That said, I am a regular. One morning I noticed a burning smell. It was really strong and I couldn’t figure it out. Naturally I drove to Servco on Waialae and an older Asian man (from inside the «office») came out to ask if I had an appointment. I told him I didn’t but was concerned about a burning smell. He just looked at me and said, «well, we are really busy you can leave your truck here but it could take several hours» So I asked if someone could just check to make sure something wouldn’t blow up. NO. They were booked through the rest of the MONTH.
So I got under the truck and told him, if I leave here and something is wrong… I saw what looked like duct tape wrapped in the tire and told him that maybe I found the source! He said, oh just leave it — it will burn off eventually. WHAT?!? I still wasn’t about to leave — I started pulling tape, string, plastic (I guess I drove over something) from all over underneath. Only then I guess he realized I wasn’t faking and then he started to help me. Thanks a lot.
Disturbing. What if I was wearing a skirt? Just saying.

I have not gotten my car serviced here, but after locking down an appointment at Mapunapuna Servco almost one month away I know I gotta have my car examined earlier. I had a bad experience at the Waipahu Servco so that was out of the question. I decided to call this location and I got great service over the phone. The woman (I wish I got her name, she was super helpfull and helped me on two different calls within an hour) let me know who had open appointments at the OTHER locations. NEVER has anyone done that. She let me know that three other locations had openings TWO WEEKS before my scheduled appointment. She kindly transferred my appointment to another location (I’ll Unilocal that once it goes down) and had that service tech call me. Super helpful. Waipahu and Mapunapuna locations never provided anything close to the phone service here.
Yes overall the Servco machine doesn’t care about true customer service and it shows (read the other reviews for all the locations, there’s a reason the ratings are low) but when someone actually does their job they should be recognized. In a sea of bad reviews I hope this is the first toward their turn around.

Call me tolerating or simply accommodating, but Servco’s Kaimuki isn’t as bad as others might have made it seem. Are they expensive? Yes, but let’s be honest… You are going to a dealership service center! It’s not exactly your neighborhood shop that will change out the bulb for the cost of the bulb! Its a dealer service center where you might have got a discount on your car and they are going to make it up by charging you more than the Jiffy Lube or Doc Motors down the street.
Is it the greatest? No… but they aren’t the worst either. If you are going in to service your Toyota, they will be able to diagnose any issues, perform those oil changes, and rotate your tires with no problem. They are trained and toyota-​certified to perform those maintenance activities to keep your car running and when it fails the repairs needed to keep you on the go!
The customer service piece is not the greatest. I call them «functional.» They explain what they are doing and call you if something more needs to be done and say what is needed to be said. They aren’t exactly warm and fuzzy and try to make you feel comfortable with what they are about to perform. They say what they are going to do and do it. If you have questions, you might come across as an annoyance to some service reps.
Prices will be higher than some of your other shops that you might go to. However, you are paying for the Toyota service experience so expect to pay a bit more for that.
All in all, they aren’t the greatest but they also aren’t the worse. When it comes to maintaining your car, they help you do it.

I’ve been coming here for oil changes ever since I purchased my Tacoma — that was 4 years ago. The service is always just ok, nothing spectacular since I was only coming for routine oil changes.
A few months ago I started to hear a chirping noise from my engine, so I brought it back to Servco, just in case it was something covered under my powertrain warranty. First of all, they charge you $ 150 just to «diagnose» the problem. Off the bat, they have you by the balls, because after paying the $ 150, of course I’m not going to take it elsewhere once they tell me what the problem is. Then they tell me that I need a new clutch and a host of other parts that are related to the clutch, and before I know it, the bill is up at just under $ 2000. Now I knew I could get a clutch for half the price at a repair shop, but after paying the $ 150 diagnostic fee, I had no choice but to have the repair done here. And of course, it’s not covered under warranty, even though it seems awfully fast for a clutch to wear out (4 years, 40K miles).
Fast forward one month later, and I’m now experiencing problems getting into first gear. I have to really shove it into first, and even then it doesn’t feel like it’s completely in gear. So I took it in yesterday and after waiting an entire day without a phone call to let me know what the status is, I call my service contact, and she calls me back and says that they took it on a road test and could not find anything wrong with it. Hello, it took you all day to conduct a 3 mile road test and you come back with nada? So I pick up my truck, and that very same evening, it popped out of gear when I was driving in first. Sigh…
So I guess I’ll be going back to Servco again … to be continued…