Safeway

Incompetent management, no staff to do checkouts, every item is a problem, have signs all over the store about fast service but won’t open lanes. Stood here for 30 minutes with a bottle of wine looking at popcorn while the manager hides in the office not doing anything. Should probably just come here if you wanna rob a place.

The $ 5 Friday deals are great bargains! The friendly staff on the floor or behind the counters make the difference in providing fast, reliable service to the customers. Their fresh baked goods are favorites with our grandchildren & cost effective for potlucks, other events. We also save on gas costs with the discount coupons from purchases. The Hawaii Kai store is also spacious with surrounding parking that makes it an ideal location.

All safeways on Oahu suck. This one is no exception. They are too cheap to employ enough help. Lines to deli and check out are ridiculous

Not the best Safeway by any means. Many areas need to be stalked, they NEVER have creamer. Crazy! There would be super long lines & they don’t open more lanes. They just let people wait in long ass lines, they don’t care. They do have good deals on Fridays but shelves are always bare due to these sales. It’s like they have let the store go completely & they know they have us trapped cause there are no other grocery stores close by. Two stars for the produce section which is actually pretty nice.

I have been shopping @ this Safeway ever since they opened. I go to the sandwich (deli) quite often in the morning before work. Everyone is always pleasant and helpful. On Sunday nov 1 was another story, I went in the morning to order a sandwich for work, the lady @ the counter literally threw everything in her hand against the deli window and said «I guess I have to stop everything I’m doing!» She was the RUDEST person I have ever com across ANYWHERE! She made a angry face and said «what do u want!» I toled her nothing from you bcuz u are so rude! I’m outraged @ this lady, she should not be working with the public. My first complaint I ever made is this one. I went straight to the store manager to report her and he said she was new and he would talk to her. I should have gotten her name.

Extremely poor management. Long lines at cashiers, few stations open at peak hours. Many items out of stock or discontinued by the store. Large gaps on the shelves… Come on, Safeway, that is not how any of your stores should be manages.

What on earth has happened to the Hawaii Kai Safeway? It used to be one of the best managed stores on the island. Now we are talking lines thirty people deep! (I am not exaggerating.) Whoever is managing this store has fallen down on the job completely. I would say avoid, but they are the only supermarket left in Hawaii Kai and I have the feeling they know it – that’s why they are understaffed. They don’t care because they don’t have to. Truly appalling.

This is my favorite grocery store… not the cheapest on the island but the quality is top notch!!! The deli is superb!

I always shop at Safeway since there are no other grocery stores in Hawaii Kai. Most of their stuff is pretty good but their meat is absolutely horrible. It always tastes funny and is very poor quality. I never buy meat from there and wish they would do something about it.
I do like the fact that you get gas rewards from Chevron there. That is very helpful.

This store is really going downhill. Shelves have gaps where supplies should be.
Latest problem is there are NO carts, have to search for one every time now. Whoever heard of a Grocery Store that has no carts?
Today I bought a lot of heavy things, one cart full. No one asked if I wanted help to the car. I have a sore shoulder so I asked «Could I have help out to the car?» Ryan, my clerk looked at me blankly & said «You’ll have to wait, we only have one guy on that» he never said «Sorry» just acted unconcerned.
I went out to the car & unloaded everything myself.
Next time I will shop at Foodland in Aina Haina or Times in Kahala. They have wonderful staff, enough carts, they are friendly & they help you to the car!
I will have to drive a bit but I won’t go home mad!

I shop at this Safeway three times a week and the passed few times there are no carts available not even in the cart return areas. I had to walk so far to fetch myself a cart.
And the carts are pretty much falling apart many have worn out tires and all the seat belts are broken. It’s pretty sad for a upper class area we have barely any carts and they are crap! Mind you there isn’t any other place to food shop in Hawaii Kai.

Hawaii Kai Safeway store needs a good cleaning of the store & the carts & baskets! Long checkout lines on weekends & more helpfulness to shoppers! Let’s get more local fresh produce in the store… thank you!

A plastic bag ban went into effect on July 1, 2015. It is July 14 and Safeway has opted to use paper bags, at no charge. I want to shop at markets that encourage people to reduce, reuse and recycle. If you absolutely have to shop here please please please take reusable bags with you.

This Safeway location is really convenient — it’s the only grocery store in Hawaii Kai and they’re open 24 hours!!!
I can run out of the house and grab onesie — twosies of items before my big Costco runs. Or… just of items that are not cost-​efficient to get at Costco next door. (Ie: some perishables that my family will not be able to inhale before it goes bad)…
The cashiers are always friendly… although sometimes there are long lines… so I like to go not during «peak» hours (after-​work)… going at «off-​hours» is never a problem considering they are 24 hours!!!
No lines at the registers tonight, but the store still has quite a bit of foot traffic. Thanks Safeway for being out here and open 24 hours!!!

Trying to be another Whole Foods or Foodland Farms but just doubled the prices on the same substandard produce they have been selling for years every time I go in weekly there are new employees never see the same people twice which is probably why they have no clue what they are doing. For the past fifteen years the same people had worked there now they are all gone and so am I Foodland isn’t that far of a drive for quality

The Safeway in Hawaii Kai has a monopoly on its residents and it clearly shows in their attitude. I agree with customer comments regarding rudeness, produce which goes bad shortly after purchasing, and outdated items. Unfortunately this is the only grocery store in our neighborhood since the demise of Foodland. How I miss that store with it’s reasonable prices and friendly staff.
Yesterday was just the latest in my frustrations with this Safeway. After standing in the «express» line for quite some time, there was a change in staff when my turn came. The clerk (Ryan) asked if I found everything. I lied and told him «yes» since I didn’t want to hold up the ever growing line behind me. The card machine didn’t work properly as I attempted to pay. It accepted only 3 digits and wouldn’t allow me to enter the fourth or to cancel and start over. I told Ryan that it wasn’t working. He then treated me as if I’d never worked a cash machine before. I’m a senior citizen & retired military member who has been working on computers since before he was born. His attitude towards me was very condescending. I explained to him that I know how to work the machine but it wasn’t cooperating. He became very disrespectful and argumentative. This incident left me with a very sour feeling towards this store.
I can’t understand the recent disrespect and self-​centered behavior from employees in Hawaii Kai businesses. There is a lot of lip service regarding customer service and respect towards seniors, but that’s apparently not shown in their actions. I’ve experienced cashiers ignoring me while talking about their weekend plans and their drunken parties. It is as if the customer is interfering with their social life. I can only hope that Safeway takes these complaints into consideration before hiring quality employees in the future. In the meantime, I will take my business to the nearest Foodland where I am treated with respect by a more professional staff.

This review is specifically for Daisy, who works in the Bakery department. This review is way overdue as this is based on an experience I had with her for my daughter’s birthday party last November. Daisy provided me with one of the BEST customer service experiences I’ve ever had, and coming from someone who works in a very customer service-​oriented profession, that is saying a LOT!
Anyhoo, on to my story… I approached Daisy at the bakery counter to order cupcakes for my daughter’s birthday party. I mentioned that we were going to decorate the cupcakes as part of one of the birthday party activities and kindly asked if I could have the frosting in a separate tub. Not only did she graciously say that she could do so, she also offered to give a separate container for the sprinkles, a handful of pastry bags (for my daughter and friends to fill and frost the cupcakes with), and brought out the bakery’s entire selection of cupcake toppers for me to choose from. There were literally hundreds of cupcake toppers to choose from! Even though I was there for a loooong time, Daisy never made me feel rushed or gave the impression of being impatient with my indecisiveness. She was warm, friendly and kindly answered all of my questions.
I’ve been ordering cupcakes at Safeway for years now and had NEVER been offered all of these extra options (which, by the way, were at NO ADDITIONAL COST!), or been met with such sincere kindness and graciousness. I’ve since made two more cupcake orders since then and will continue to do so because of the customer service experience I received from Daisy.
Whenever I go to Safeway, I always make it a point to swing by the bakery section, not just to «ooh» and «ahh» over the delicious treats, but to see if Daisy’s smiling, cheerful face is there. Thank you, Daisy!

I love how convenient this store is! I love the bakery AND the deli !
I don’t like coming late at night, only 1 check stand would be open & at times, the cashier I get likes to talk story & ring the customer REALLY SLOW if it’s a girl he thinks is pretty. It pretty annoying especially when getting off late at night & having to pick up baby food for you son. It can get really annoying. Also, I don’t understand why the eggs are in the freezer section next to the juices, & beers. I would’ve assumed it would’ve been next to or in the dairy section.
I do love how there’s a flower section, that makes it easy for when getting gifts & such.
I do love the bakery especially when I chose to go binging on sweets.
I love the deli, i love American food! & it’s already made & I can just take it home to eat. The workers are nice & friendly !

My go to when I visit The Mayor! I buy him the 5 dolla fried chicken and pack beer and we ready to rock n roll!

No competition makes for bad service!
I am a resident of of the East Honolulu area which has only one grocery source and being Safeway on Keahole Street. My visits to this store are usually during the weekday after 4:00 pm and there is consistently a long line of customer waiting for checkout. Today there were only 3 checkout stands open at 4:10 pm and I did count 11 customers deep in line waiting just in the express stand. The other two stands had more than 5 customers some in carts and some with baskets. It was very apparent that many of the customers where very frustrated after realizing the situation. I asked my checkout clerk to call the store manager so I could voice my comment to them. A female employee came out and announced herself as the assistant store manager. I informed her of the situation and she informed me that there were some employees who called in sick. I understand this cannot be controlled but it is very apparent that the long lines are occur more than these rare days and I have noticed that it is increasingly more common to come into the store and find a long lines during peak hours. Unfortunately all of the residents of the east Honolulu only have this particular Safeway as a nearby option for groceries but I am sure many of them like myself is just waiting for another grocery store to open which might spur more motivation to this particular store to keep its customers.
FOODLAND…SAVE US!